CATHERINE TOWNSEND

*** ********* *****, ********, **, US 28315 (H)910-***-**** (C) 910-***-**** acxaai@r.postjobfree.com

PROFESSIONAL SUMMARY

An experienced Manager with over 10 years of experience providing efficient and skilful management in the Healthcare field. Demonstrated a track record of productivity and successful Healthcare Management.

WORK HISTORY

Office Manager

At Home Senior Services - Fuquay Varina, NC

Manage office covering seven counties in Eastern North Carolina

Hire and conduct orientation sessions weekly

Maintain schedules for all personnel daily

Assure personnel files are complete and accurate

Conduct Paraprofessional Aides minimal training requirements - Abuse and Neglect, Back Safety, Bloodborne Pathogens, Degenerative Diseases Memory Dysfunction, Documenting Deviations, Handwashing, HIPPA, Infection Control

Monitor attendance and personnel performance

Conduct disciplinary actions

Document accidents and injuries

Receive and maintain workers compensation documentation

Maintain client satisfaction communications

Assure client files are complete and in compliance

Handle phone calls and all correspondences received

Maintain private referrals

Process new referral assessments to PCS program

Create and manage reports being requested by corporate

Maintain hours and overtime limitations

Process payroll weekly

Report weekly payroll variations

Marketing Manager

Personal Healthcare, Inc. - Raleigh, NC

Traveled throughout Eastern NC recruiting and marketing the agencies services

Analyzed client needs, provided insights and evaluated competing agencies to ensure that services met client needs.

Collect referrals and track progress and follow ups

Compiled agency data from and presented them to target audiences.

Prepared and designed materials for PCS awareness presentations.

Recommended strategic research-based actions to upper level management

Developed questionnaires and client satisfaction surveys.

Office Administrator

Personal Healthcare, Inc - Raleigh, NC

Participated in the development of work programs and budget allocation.

Conducted monthly meetings Aides to provide updates on policies and procedures.

Prepared and negotiated contracts with potential clients.

Prepared Division Medical Assistance documentation.

Prepared letters, documents, spreadsheets, and reports.

Provided regular feedback to the program staff regarding resources, accomplishments, problems, and problem resolution.

EDUCATION

Master Of Science: Human Service Counseling- Executive Leadership

2016

Liberty University - Lynchburg, Va

Bachelor Of Science: Healthcare Management

2014

Franklin University - Columbus, OH

Associate Of Science: Healthcare Management

2005

Richmond Community College - Hamlet, NC

SKILLS

Able to influence others

Coaching

Conflict management

Decision making

Delegation and empowerment

Excellent role model

Excellent verbal communication skills

Good presentation skills

Good written communication skills

Organizational commitment

Result oriented

Strategic planning

Team building

Team management

Multi-tasking

Problem solver

Professionalism

Ability to work under pressure

Training skills

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