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Customer Service Management

Medina, Ohio, 44256, United States
October 28, 2016

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Laura A. Murphy

**** ********* ***

Medina, OH **256



●Inventory Management/Reduction

●Purchasing / Procurement / Supply Chain

●Vendor Management


●Warehouse Management

●Production Planning/Scheduling

●Sales Forecasting

●Product Distribution/Tracking

●Cost Reduction Strategies

●System Implementations

●Excellent Communication / Interpersonal Skills

●Project Management

●Team Player

●New Product Sourcing

●Superior Customer Service


Cleveland Coca-Cola Bottling Co., Inc., Bedford Heights, OH 2000 - 2016

A privately held family-owned Coca-Cola Bottling Company serving Cuyahoga County for over 100 years. Cleveland Coca-Cola offers 25 brands to its local consumer and remains the only bottler to still use original sugar cane in their Coca-Cola brand products.

Supply Chain Coordinator 2001 - 2016

Managed the purchasing and inventory control of raw materials, production schedules and distribution of finished product.

●Significantly decreased inventory overhead levels by $600K annually by obtaining shorter lead times and adjusting source points.

●40% increase in Forecast Accuracy by developing and implementing a chain of communication with the Sales Team.

●Implemented C.I.M.S. (Computerized Inventory Management System) successfully to help manage production scheduling, sales forecasting, raw material ordering and incoming deliveries.

●Instrumental in the design configuration and execution of new warehouse management system, WIZARD. Tracked cases moved throughout the warehouse, creating a “live” inventory; increased accuracy in loading delivery trucks.

●Established and developed relationships with outside carriers to transport finished goods to other companies within the organization.

●Managed over 400 items in stock on a daily basis.

●Communicated with 10+ suppliers on a weekly basis.

●Kept raw material levels down for cost savings and warehouse space.

●Served as a member of the following teams / committees:

oInnovation Team, whose purpose was to improve overall efficiency of plant operations, raise employee morale, and increase company revenue.

oSafety Committee, educating employees on safety issues affecting production and distribution divisions, resulting in fewer lost time accidents while also ensuring compliance with safety regulations.

oNew Product Process Improvement Team, introducing internal signage for new flavors brought on as well as tastings for employees.

Executive Administrative Assistant 2006 - 2016

Assisted the General Manager/Vice President at the local level.

●Prepare, record, check over and proofread correspondence, invoices, presentations, brochures, publications, reports and relevant material

●Set up and uphold manual and automated information filing systems

●Schedule and verify appointments and meetings of managers

●Works accurately and independently with close attention to detail

●Recognized for maintaining confidentiality of sensitive information

Intern 2000 - 2001

Worked in various departments assisting with, but not limited to, Organization of Full Service Route Books, HR Consumer Affairs and Data Entry.


Bachelor of Science (BS) in Business Organization, 2001

Minor in Finance

University of Akron, Akron, OH


American Management Association Seminars: Interpersonal Skills, Conflict Management,

Supply Chain Management


Volunteer, H.G. Blake Elementary, Medina Ohio 2015 - Present

Volunteer, I Am Stronger Non Profit, North Ridgeville, Ohio 2015 - Present

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