Sign in

Customer Service Management

Louisiana, United States
October 31, 2016

Contact this candidate


Cynthia B Maurice

Hospitality Management

**** ******** ***

Kenner, LA 70065

Objective: Desire a position where my personality and experience in hospitality management will shine through in all the work I do.


Maurice’s Flooring- Co-own

March/1996 to present

● Run office from home

● Do everything from estimates to actual installation of all types of flooring

Quality Inn & Suites - Housekeeping Supervisor

9/2014 to 4/2016

● Train housekeepers how to clean rooms properly.

Inspect rooms according to standards set forth by the hotel. Leadership/direction for all staff of hotel. Ensure highest level of customer service/cleanliness for guest. Inspect

guest rooms, public areas and the heart of hotel for cleanliness and awesome customer service. Train, motivate, coach,

counsel, and discipline staff. Maintain regular schedule/cleaning program. Prepare schedule, maintain supplies and

linen inventory, update room status in computer.

Ensure housekeeping / guests service requests and management requests, are dealt with in a timely manner. Provide productive work environment,/ assist GM with execution of programs to ensure the hotels room occupancy and Avg. Daily Rate Objectives are met. Analyze, Audit, and assess housekeepers progress. Analyze guest issues, billing, daily reports, communicate info. to staff and appropriate depts. State and Safety

inspection ready..

Shadows- Co-owner. 11/83 to 8/2014

● Hire and train bartenders

● Everything from paperwork to running entertainment in the bar. Quality Inn Marina- 1 1/83 to 8/2005- Executive Supervisor. - ran Front Desk and Housekeeping depts.


O.Perry 79-83

Graduated- General Studies Phillips Jr. -Marrero. 83-85. A SSOCIATE in TRAVEL/TOURISM MGMT.

AWARDS: Won Star Search Competition in the 80s.

References: D arlene Taylor 985-***-****.-25 years. Al Elliot 504-***-**** 17 years. Fr. Richard Miles 504-***-**** 17 years.

Contact this candidate