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Manager Employee Relations

Silver Spring, Maryland, United States
October 30, 2016

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Julie Gutić

Silver Spring, Maryland 240-***-****

Senior Human Capital Business Partner

Legal Compliance Operational Improvement Policy Development

Professional Highlights

Sage Workforce Solutions April 2015 – Present

Principal Human Resources Partner

Comprehensive HR outsourcing services and consulting

Infinite Computer Solutions, Inc. Instos, Inc., Rockville MD February 2009 - March 2015

Senior Manager, Human Resources

HR leadership for 650+ US employees of a $400M multinational IT solutions company servicing IBM, Verizon, Alcatel-Lucent, Xerox Business Services, and government contracts

Workflow Redesign Legal Compliance. Streamlined and updated HR operations to ensure legal compliance and rapid onboarding for contract employees. Mapped processes, created policies, and instituted HRMS to systematize workflow, resulting in consistent HR practices including efficient payroll and benefits administration.

Employee Relations EEOC. Successfully refuted EEOC claims by conducting thorough investigations, documenting statements, partnering with employment attorney, and writing position paper to justify proper conduct of employer.

Benefits Administration. Transitioned 401(k) plans less than one umbrella to reduce administrative fees. Corrected plan documents to comply with ERISA regulations and fiduciary responsibilities. Coordinated with insurance brokers and made decisions about health and welfare benefit programs, and managed plan administration and enrollment systems.

HR Start-Up – Instos. Created HR organization for 150 federal contract employees including: job descriptions, wage manual, hiring and onboarding, policy and procedure, and legal compliance with all federal contract regulations. Researched implementation HRIS system.

IAP World Services, Inc. April 2004 - April 2008

Human Resources Program Manager, Washington, DC October 2007 – April 2008

Project Manager & HR Leader for $34 million, 500+ staff augmentation contract for Walter Reed Army Medical Center

Operational Improvement Staff Augmentation. Restructured HR operations for 500+ employee federal contract. Hired internal staff, updated recruitment system, automated payroll, established employee and manager relations, and demonstrated contract compliance to federal government. Resulted in identification of contract gaps in headcount and recruitment for open requisitions.

Learning & Development. Created and delivered learning and development programs to train employees on company expectations to remain compliant with contract requirements.

JULIE GUTIC – PAGE 2-240-***-****

IAP World Services, Inc. – Continued

HR Manager, Ft. Meade, MD April 2004 – October 2007

Senior onsite human resources manager with employee health and safety responsibilities for 150-employee, $12 million, A-76 facilities maintenance and logistics contract at Fort Meade/NSA

HR Start-up. Developed HR organization from ground up including creating project policies and processes, job descriptions, HR compliance, and benefits administration. Implemented and maintained Affirmation Action Plan.

Labor Relations. Transitioned employees from non-union to union including participation in union contract negotiations, NLRB hearings, and arbitrations. Interpreted and administered collective bargaining agreement, and responded to union grievances.

Compensation. Created and maintained project wage and salary manual for exempt, CBA and SCA positions; kept organization chart, job descriptions, and maintained current salary survey data.

Facilities Security Officer. Facilitated security clearance process for all project employees from Public Trust to Top Secret clearances. Enabled employees to navigate through eQIP, sending finalized documentation to corporate and government offices, and coordinate with Post Security Officer.

Celltech Pharmaceuticals Sierra Military Health Sinai Hospital, New York & Maryland

HR Consultant/Contractor November 2002 – March 2004

Labor Relations. Resolved, negotiated and administered union contracts and policy issues, and renegotiated provisions of CBA. Ensured legal compliance with federal, state and local laws. Conducted investigations, served on Grievance Committee, instituted corrective actions, management coaching, mediation, and employee education.

Benefits Administration. Restructured benefits administration and open enrollment process including HIPAA, COBRA, FMLA, LOA, & STD/LTD processes. Transitioned defined benefit plan to 401(k).

Operational Improvement. Created management tools and processes, HR and administrative systems, business process improvement and reengineering, policy and procedure development, and HR audits.

American Red Cross, Washington, DC January 2002 – September 2002

HR Client Manager

Provide human resources consulting to assigned business units/client groups totaling more than 300 employees throughout the United States. Single point-of-contact (SPOC) and Subject Matter Expert (SME) on all HR-related issues pertaining to client groups.

Performance Management. Completed revamped performance evaluation process including decoupling merit awards, and instituting bell curve grading system for top and bottom 10% of performers.

Employee Relations. Counseled and advised managers regarding personnel practices, policy, and employment laws to ensure regulatory compliance. Responded to disciplinary matters and conducted investigations and instituted corrective actions.

Training. Developed half-day training program to guide new managers on best practices in management and HR law to ensure successful transition into supervisory roles. Updated new hire orientation program creating enhanced experience for new employees and fostered a better onboarding experience into corporate culture.

ARBROS Communications, Inc., Silver Spring, MD February 2000 – October 2001

HR Generalist, Employee Relations

HR Generalist and employee relations specialist for start-up company with 400+ employees in 10 multi-state locations.

HR Start-Up. Grew from 40 to 400 employees during one year period. Created and mapped businesses processes to build company structure, ensure legal compliance, and configure HRIS system. Implemented employee benefits package, payroll, and employee relations processes.

Employee Relations. Counseled and advised managers regarding personnel practices, policy, and employment laws to ensure positive work environment and compliance with all federal, state and local employment regulations. Responded to disciplinary matters and conducted investigations of internal and external complaints/grievances/inquiries, and instituted corrective actions.

JULIE GUTIC – PAGE 3-240-***-****

Industry Experience

(Union and Non-Union)

Association/Not-For-Profit BPO Construction Financial Services

Government Contracting Healthcare High Tech/IT Services Insurance

Manufacturing Media & Advertising Pharmaceuticals Telecommunications

Education & Certification

Masters of Arts, Interdisciplinary Studies – Intercultural Relations Georgetown University

Bachelor of Arts, Philosophy Vermont College of Norwich University

Alternative Dispute Resolution Cornell University School of Industrial & Labor Relations


- EEOC Technical Assistance Program Seminar, EEOC Training Institute September 2014

- Top 10 Mistakes in I-9 & E-Verify Compliance September 2014

- Healthcare Reform Legislative Update August 2014

- HR Law Annual Update May 2014

Professional Affiliations

- Society for Human Resource Management (SHRM)

- Labor & Employee Relations Association (LERA)

- World at Work

Volunteer Affiliations

- Professional Outplacement Assistance Center

Maryland DLLR, Division of Workforce Development & Adult Learning

- Taproot Foundation

Technical Knowledge

Microsoft Word, PowerPoint, Excel, Visio, Project, SharePoint, Lync; Adobe Acrobat

iCIMS, PeopleSoft, Symphony Summit, Oracle, Ultimate Software, CSS HRizon, Vurv/Recruitmax, CATS

ADP PayXpert & WorkforceNow, PROCAS, PayChex, QuickBooks

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