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Customer Service High School

Smyrna, Georgia, United States
October 30, 2016

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Sharod O’Neal

**** ***** ***, ***: ** • Norcross, Georgia 30093

Telephone: 678-***-**** • E-mail: CUSTODIAN / JANITOR

EPA Universal Certified

A highly accomplished, dedicated, and disciplined individual recognized as a team player seeking to contribute to and grow with a dynamic, progressive, and innovative organization. CORE COMPETENCIES

Organized Mechanical Skill

Sanitization Customer Relations

Chemical Handling Minor Electrical Repair

Interior/Exterior Cleaning OSHA Safety Regulations EDUCATION AND PROFESSIONAL DEVELOPMEMT

Electrical Diploma - Everest Institute, Atlanta, Georgia - (4.0 GPA – Student Ambassador) HVAC Diploma - Everest Institute, Atlanta, Georgia - (4.0 GPA – Student Ambassador) Management Training – Dobbs House, Atlanta, Georgia High School Diploma – Washington High School, Atlanta, Georgia PROFESSIONAL EXPERIENCE


Conducts routine building inspections daily and identifies areas requiring follow-up services

Clean surrounding grounds and structures

Receive and store supplies

Open and secure the facility

Assist with preparing and staging auditorium, grounds, or facility for commencement ceremonies, graduations, and other events held at the university

Stock restrooms with paper and soap and changes light bulbs and ceiling tiles

Collects, cleans, and empties trash cans

Washes windows on lower levels and on doors, both inside and outside

Maintains equipment to ensure proper working condition, cleanliness and stores equipment

Dusts and polishes furniture, window ledges, and all horizontal surfaces

Move materials, equipment, and furniture when necessary

Clean, mop, strip, and wax floors.

Ensure stocking of restroom and janitorial supplies

Move desk bookshelves conference tables and other office furniture GROUNDSKEEPER

Gather and remove litter

Clean surrounding grounds and structures

Use hand tools, such as shovels, rakes, saws, hedge or brush trimmers

Operate vehicles or powered equipment, such as mowers, and electric clippers

Water lawns, trees, or plants, using portable sprinkler systems, hoses, or watering cans 2 P a g e

Sharod O’Neal

1845 Jerry Way, Apt: 27 • Norcross, Georgia 30093

Telephone: 678-***-**** • E-mail: PROFESSIONAL EXPERIENCE CONTINUED


Continually lift, lower and sliding packages that weigh 25 - 70 lbs. into a designated area

Utilize tracking software to accurately track and move boxes to destinations

Prepare trucks for deliveries with organized and efficient loading of vehicles

Operate heavy equipment, including forklifts and pallet jacks

Handle all packages in a safe manner

Inspect packages for damage and followed handling protocols

Unload trucks and route package through facility to the next delivery truck

Sort and collate mail

Place mail in proper buckets for distribution

Weigh mail to determine the correct postage

Receive outgoing mail and apply the correct postage

Carry mail to departments for distribution

Date and stamp all incoming mail

Sort mail such as returned letters, adjustments, bills, orders, and payments HVAC / ELECTRICAL TECHNICIAN

Tested, troubleshot, and repaired systems by identifying malfunctions and replacing parts and components

Participated in numerous professional development activities to update knowledge and increase service/repair capabilities

Demonstrated exceptional time management skills; organized and prioritized work orders to ensure maximum quality and service to customers

Maintained professional customer relationships, communicating complex information to update customers on project status

Assessed customer service needs; repaired and installed appropriate components EMPLOYMENT EXPERIENCE

Loader, United Parcel Service (UPS), Decatur, Georgia 2010 to 2015 Mail Sorter/Processor, Bank of America/Staff Mark, Decatur, Georgia 2010 to 2014 Store Associate, Little Giant Farmer’s Market, Decatur, Georgia 2010 to 2011 Grounds Keeper/Maintenance, Chapel Run Apartment, Decatur, Georgia 2008 to 2009 Custodian, Emory University, Atlanta, Georgia 2000 to 2008 Forklift Driver/Warehouse Worker, Marshall Warehouse, Decatur, Georgia 1995 to 2000 References Available Upon Request

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