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Customer Service High School

Manchester, Connecticut, United States
October 30, 2016

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NAME Jada Savannah McCracon

Address: ** ****** **, ********* **, 06111

Phone: 860-***-****

Email Address:

OBJECTIVE: to display qualifications.

EDUCATION: Newington High School, Newington, Connecticut Class of 2015


Event Planning Photography

Literature to Film Contemporary World History

Honors World Religion Algebra 1 and 2

MOS Certification Spanish 1 and 2

Intro to Finance Computer Applications

Digital Graphics Intro to Business

Chemistry Biology

Environmental Science Honors U.S. History

Sports and Entertainment Marketing

Media Literacy


Manchester Community College, Manchester Connecticut Class of 2017


ENG B101 Composition

MAT B138 Intermediate Algebra

COMP B173 Public Speaking

EXPERIENCE: Nail Technician 2015

Thulan Nail Retreat, West Hartford, CT

Initial point of contact for the business while providing impeccable customer service.

Mastered the point of sale system for credit card transactions and receipts.

Maintained the cleanliness of the front of the house.

Made sure customers we comfortable before started desired service

Perform manicures and pedicures as well as various other spa services

Sales Support Generalist 2015

Victoria’s Secret, Westfarms Mall, CT

Took leadership of the cash wrap

Made sure customers’ needs were met and that they were assisted on the floor

Answered questions regarding products

Signed customers up for Victoria Secrets credit program on a daily basis.

Overlooked and executed floor set designs.

Ordered products and solved problems over the phone

Seasonal Product Consultant 2015

Sephora, Westfarms Mall, CT

Engaged with clients to ensure sales, profit, and client service objectives are met.

Assists Clients, seek out clients and do whatever you can to ensure they have an amazing experience through great customer service

Made sure to keep assigned area well-stocked, well-merchandised, and hygienic.

Engaged in striking up a conversation with all clients through interpersonal skills.

Listen and are sensitive to the information clients share

Duarte Insurance Agency 2014-2015

Receptionist, 274 Silas Deane Hwy. Wethersfield, CT 06109

Greeting clients and making sure their needs are met

Booking meetings and scheduling appointments

Answering and forwarding phone calls

Sorting and distributing post

Organizing leadership plans for the office.

Hartford Area SDA School 2013-2014

Assistant, 474 Woodland Street, Hartford CT

Greeting parents

Resolving simple problems efficiently

Organizing and sending reminders of school events

Creating school documents on Microsoft Word and Excel

Answering phone calls

Hilton Garden Inn

Front Desk Agent,

Checking guests in and out of rooms

Taking credit card payment and approvals

Solving guest issues and concerns

Making reservations

Typing emails and organizing files

Handling confidential files and documents

Building relationships with guests

VOLUNTEER Volunteer Server Sept 2014-June 2015

WORK: Newington High School Culinary Program, Newington, CT

Organized and oversaw events

Prepared foods for special event.

Kindly greeted guests and showed them to their seats

Made sure the team completed tasks and set goals for the day.

Newington High School, Spring Fest April 2014 and April 2015


Aided in the construction of activities for the attendees

Interacted with youth making sure they were happy

Worked closely with teachers to keep the event going as planned

Special Skills: Certified Specialist in Microsoft Word, Excel and PowerPoint

Certified and Licensed Makeup Artist

ACTIVITIES: Newington Annual Art Show Participant March 2013, March 2015

Newington High School Student Council Member September 2011-J June 2014

Freshman Representative

Community Outreach Program Apr 2014-Present

Pop Culture Club September 2014-June 2015

Diversity Club September 2014-Present

REFERENCES: Available upon request

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