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Customer Service Microsoft Office

Jacksonville, Florida, United States
October 30, 2016

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Miriam Torres

**** ******** ****** ************, ** 32208



To be a part of a growing company where I can be a full time contributing employee using my skills and talents helping to ensure great productivity and customer service.


PC skills include Ten Key and a working knowledge and proficiency with Microsoft office products, such as Outlook, Excel and Word. The ability to multi-task and operate a variety of office equipment, maintain and support team environment, focus on details, maintain files and problem solving.


A.S. Business Administration, 1987

Okaloosa Walton Community Junior College



Customer Service/Retail Data Specialist 07/2004 – 10/2015

Call center environment assisted customer by telephone and email processing internet and mail orders.

Develop and build lasting professional relationship with new and existing client with maximum attention to detail to ensure complete customer satisfaction based on comprehensive follow-up.

Electronic marketing, processing and maintaining applications for Winn-Dixie clubs and customer reward cards.

EFT Fraud inquiries, check deposit and Credit Card settlement for Account Receivable.

Generate all tags/sign materials in support of everyday and promotional retail.

Ensure the proper scanning of retails and gross profit margins for all items in the company's portfolio.

Proof the accuracy of ads, tags and signs entered on a weekly basis to ensure accuracy.

Support business with understanding of demographics per region in order to support special promotional offerings.

Validate SPMS, vendor Universal Allowance Form (UAF), new item and cost change forms in support of assigned area.

Communicate with warehouse and direct store delivery suppliers with regard to items information.

Bank of America Senior Operations Representative (Cash Processor) 1997- 2004

Responsible for maintenance, changes and research of Nations Credit/Equi Credit and Shaw accounts.

Equity Line of Credit (HELOC) mortgage accounts.

To identify, process and post (HELOC) payments, payoff transactions, NSF, cash advances and deposits.

Reconciled miscellaneous general ledge for the Accounting Department for HELOC accounts.

Maintained money transaction including refunds and payment reversals.

Prepared daily volume remittance reports for management and handled all suspended accounts.

Maintained Western Union Quick collects, ACH transactions and handled escalated customers inquires.

Secured documents in an effect to secure monetary value.

Maintained reports in bankruptcy log and cash deposits.

Trained new associates.


Miriam Torres

9646 Highland Avenue Jacksonville, FL 32208



Scott Sherwood South Eastern Grocer Manager 904-***-****

Martina Clement South Eastern Grocer Supervisor 904-***-****

Shelinda Mason South Eastern Grocer Associate 904-***-****

Cherry Lightner Personal Associate 904-***-****

Karen Fischer Personal Associate 904-***-****

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