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Help Desk Network

Location:
Amery, Wisconsin, 54001, United States
Posted:
October 30, 2016

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Tammy Sandmann

Amery, WI ***** (H) 715-***-**** (C) 715-***-****

acxa6t@r.postjobfree.com LinkedIn

Profile

Experienced Network/Telecommunications Administrator and leader committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Experienced Network Technician with comprehensive experience scheduling conversions and cutover.

Core Competencies

Project Management Budgeting Network Maintenance Strategic IT Solutions System Upgrades and Backups

Data Backup and Retrieval Brand Development Product Templates Cross-Functional Teams Technical Specifications Creation Network Upgrades Remote Access Technology Enterprise Technologies System Optimization Train, Coach and Mentor Database Design and Management Process Improvement Security Solutions Policy Development

Technical Skills

Windows Linux Microsoft MSCA/MSCE Certification (in Process) All Legacy and current OS systems LAN/WAN Microsoft Servers Microsoft Clustering Technologies Citrix Active Directory VMware Basic Networking Technologies Switches Vlan's

Employment History

Integra Telecom, Inc., Golden Valley, MN Jan 2015 – Present Business Systems Technician II

Coordinate with systems partners to finalize designs and confirm requirements

Provide documentation on start-up, shut down and first level troubleshooting of processes to help desk staff

Implement company policies, technical procedures, and standards for preserving the integrity and security of data, reports and access

Designed strategic plan for component development practices to support future projects

Consistently met deadlines and requirements for all production work orders

Develop work-flow charts and diagrams to ensure production team compliance with client deadlines

Propose technical feasibility solutions for new functional designs and suggested options for performance improvement of technical projects

Work onsite at customer locations to install, maintain, and repair network elements including customer and building inside wiring, DSO, T1, SIP, Ethernet, data networks, and telecommunications services

Utilize network and telecommunications equipment, including Adtran, Cisco, Ciena, Spectralink, Hatteras, and Mitel

Establish compatibility with third party software products by developing program for modification and integration

St. Croix Regional Medical Center, St. Croix Falls, WI Jan 2009 – Jan 2015

Network/Telecommunications Administrator

Oversaw 600+ computers and network equipment within 5 locations throughout Minnesota

Supervised, trained, and provided workflow direction for 5 network technicians that reduced staffing liability by

10%-20%

Design, develop, implement, and support pc/networking and telecommunication functions for a 650 staff.

Evaluate, recommend, and purchase hardware, software, and supplies averaging $10K in weekly purchases

Negotiated vendor prices on all hardware and software purchases that limited liability while yielding 8% profits

Trained junior members of IT team regarding network security and troubleshooting of data circuits

Staged new computers that required the addition, removal, and troubleshooting of hardware and software components.

Directed the helpdesk and ensured all 50-100 weekly tickets were completed in a timely manner

Administered and managed the Unitrends backup system, voicemail system using Exchange 2010, and the Mitel phone system, which is a hybrid mix of Mitel SX2000 and Mitel 3300 Voip systems with Ascom wireless phones

Coordinated the imaging/rollout of new pc's via Dell Kace 2000 and network monitoring with Dell Kace 1000

Established compatibility with third party software products by developing program for modification and integration

Coordinated with systems partners to finalize designs and confirm requirements

Ensured network, system and data availability and integrity through preventative maintenance and upgrades

Tammy Sandmann

Page 2

St. Croix Regional Medical Center, St. Croix Falls, WI (Continued) Jan 2009 – Jan 2015

Network/Telecommunications Administrator

Provided documentation on start-up, shut down and first level troubleshooting of processes to 5 help desk staff

Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access

Built application platform foundation to support migration from client-server product lines to enterprise architectures and services

Designed strategic plan for component development practices to support future projects

Consistently met deadlines and requirements for all production work orders

Managed creative projects from concept to completion while managing outside vendors

Developed work-flow charts and diagrams to ensure production team compliance with client deadlines

Aligned office departments and increased inter-department communication and data sharing

Recommended network security standards to management

Monitored network performance and provided network performance statistical reports for both real-time and historical measurements

Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work

S&C Banco/Anchor Bank, Richmond, WI Jan 1998 – Jan 2009 MIS Technician

Managed 200+ computers and network equipment within 21 bank locations

Administered telecommunication for an Avaya phone system

Oversaw Cisco upgrade project during company acquisition

Performed web design and maintenance

Ensured network, system and data availability and integrity through preventative maintenance and upgrades

Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff

Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access

Consistently met deadlines and requirements for all production work orders

Managed creative projects from concept to completion while managing outside vendors such as designing and implementing a company catalog for clothing orders and developing an ordering system for 400+ employees.

Education and Training

Wisconsin Indianhead Technical College, New Richmond, WI

Associate of Applied Science: Accounting

Student government representative

Supervisory Management Certificate

Associate Degree: Electronics Computer Networking

Metropolitan State University, St. Paul, MN

Bachelor of Arts, Accounting Coursework

Certifications

CompTIA A+ and Network +

CCNA RAS, CCNA Security

Unitrends Yellow and Green Belt Certified

Commvault Admin/Tape Management Certified

Tammy Sandmann

Amery, WI 54001 (H) 715-***-**** (C) 715-***-****

acxa6t@r.postjobfree.com LinkedIn

References

Jan Hansen

Director of Environmental Services

St. Croix Regional Medical Center

235 State Street

St. Croix Falls, WI 54024

715-***-****

Sarah Watson

Solutions Support Architect

Integra, Inc.

6160 Golden Valley, MN 55415

763-***-****

Janeen Benoy

Vice President Senior Underwriter

Central Bank

2270 Frontage Road West

Stillwater, MN 55082

651-***-****

Aaron Staeven

Network Administrator

St. Croix Regional Medical Center

235 State Street

St. Croix, Falls, WI 54024

715-***-****

Wendy Videen

Inventory Control

Hazelden

113th Street

Dresser, WI 54009

715-***-****



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