Help Desk Network
Resume:
Tammy Sandmann
Amery, WI ***** (H) 715-***-**** (C) 715-***-****
Profile
Experienced Network/Telecommunications Administrator and leader committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Experienced Network Technician with comprehensive experience scheduling conversions and cutover.
Core Competencies
Project Management Budgeting Network Maintenance Strategic IT Solutions System Upgrades and Backups
Data Backup and Retrieval Brand Development Product Templates Cross-Functional Teams Technical Specifications Creation Network Upgrades Remote Access Technology Enterprise Technologies System Optimization Train, Coach and Mentor Database Design and Management Process Improvement Security Solutions Policy Development
Technical Skills
Windows Linux Microsoft MSCA/MSCE Certification (in Process) All Legacy and current OS systems LAN/WAN Microsoft Servers Microsoft Clustering Technologies Citrix Active Directory VMware Basic Networking Technologies Switches Vlan's
Employment History
Integra Telecom, Inc., Golden Valley, MN Jan 2015 – Present Business Systems Technician II
Coordinate with systems partners to finalize designs and confirm requirements
Provide documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
Implement company policies, technical procedures, and standards for preserving the integrity and security of data, reports and access
Designed strategic plan for component development practices to support future projects
Consistently met deadlines and requirements for all production work orders
Develop work-flow charts and diagrams to ensure production team compliance with client deadlines
Propose technical feasibility solutions for new functional designs and suggested options for performance improvement of technical projects
Work onsite at customer locations to install, maintain, and repair network elements including customer and building inside wiring, DSO, T1, SIP, Ethernet, data networks, and telecommunications services
Utilize network and telecommunications equipment, including Adtran, Cisco, Ciena, Spectralink, Hatteras, and Mitel
Establish compatibility with third party software products by developing program for modification and integration
St. Croix Regional Medical Center, St. Croix Falls, WI Jan 2009 – Jan 2015
Network/Telecommunications Administrator
Oversaw 600+ computers and network equipment within 5 locations throughout Minnesota
Supervised, trained, and provided workflow direction for 5 network technicians that reduced staffing liability by
10%-20%
Design, develop, implement, and support pc/networking and telecommunication functions for a 650 staff.
Evaluate, recommend, and purchase hardware, software, and supplies averaging $10K in weekly purchases
Negotiated vendor prices on all hardware and software purchases that limited liability while yielding 8% profits
Trained junior members of IT team regarding network security and troubleshooting of data circuits
Staged new computers that required the addition, removal, and troubleshooting of hardware and software components.
Directed the helpdesk and ensured all 50-100 weekly tickets were completed in a timely manner
Administered and managed the Unitrends backup system, voicemail system using Exchange 2010, and the Mitel phone system, which is a hybrid mix of Mitel SX2000 and Mitel 3300 Voip systems with Ascom wireless phones
Coordinated the imaging/rollout of new pc's via Dell Kace 2000 and network monitoring with Dell Kace 1000
Established compatibility with third party software products by developing program for modification and integration
Coordinated with systems partners to finalize designs and confirm requirements
Ensured network, system and data availability and integrity through preventative maintenance and upgrades
Tammy Sandmann
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St. Croix Regional Medical Center, St. Croix Falls, WI (Continued) Jan 2009 – Jan 2015
Network/Telecommunications Administrator
Provided documentation on start-up, shut down and first level troubleshooting of processes to 5 help desk staff
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
Built application platform foundation to support migration from client-server product lines to enterprise architectures and services
Designed strategic plan for component development practices to support future projects
Consistently met deadlines and requirements for all production work orders
Managed creative projects from concept to completion while managing outside vendors
Developed work-flow charts and diagrams to ensure production team compliance with client deadlines
Aligned office departments and increased inter-department communication and data sharing
Recommended network security standards to management
Monitored network performance and provided network performance statistical reports for both real-time and historical measurements
Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work
S&C Banco/Anchor Bank, Richmond, WI Jan 1998 – Jan 2009 MIS Technician
Managed 200+ computers and network equipment within 21 bank locations
Administered telecommunication for an Avaya phone system
Oversaw Cisco upgrade project during company acquisition
Performed web design and maintenance
Ensured network, system and data availability and integrity through preventative maintenance and upgrades
Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
Consistently met deadlines and requirements for all production work orders
Managed creative projects from concept to completion while managing outside vendors such as designing and implementing a company catalog for clothing orders and developing an ordering system for 400+ employees.
Education and Training
Wisconsin Indianhead Technical College, New Richmond, WI
Associate of Applied Science: Accounting
Student government representative
Supervisory Management Certificate
Associate Degree: Electronics Computer Networking
Metropolitan State University, St. Paul, MN
Bachelor of Arts, Accounting Coursework
Certifications
CompTIA A+ and Network +
CCNA RAS, CCNA Security
Unitrends Yellow and Green Belt Certified
Commvault Admin/Tape Management Certified
Tammy Sandmann
Amery, WI 54001 (H) 715-***-**** (C) 715-***-****
References
Jan Hansen
Director of Environmental Services
St. Croix Regional Medical Center
235 State Street
St. Croix Falls, WI 54024
Sarah Watson
Solutions Support Architect
Integra, Inc.
6160 Golden Valley, MN 55415
Janeen Benoy
Vice President Senior Underwriter
Central Bank
2270 Frontage Road West
Stillwater, MN 55082
Aaron Staeven
Network Administrator
St. Croix Regional Medical Center
235 State Street
St. Croix, Falls, WI 54024
Wendy Videen
Inventory Control
Hazelden
113th Street
Dresser, WI 54009
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