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Customer Service Manager

Oakland, California, United States
October 30, 2016

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**** ***** *****,

San Leandro, CA 94577

Diana Johnson


Customer service professional offering 10 years of diversified experience. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.


2011-2015 UPS San Leandro, CA

Mail Sorter/Main Lead

Organized and supervised activities including processing of incoming and outgoing mail.

Was responsible for hiring and training of new employees.

Prepared employee work Schedules.

Evaluated employee performance.

2011-2012 Dupreeā€™s Furniture San Leandro, CA

Sales/Customer Service Associate

Developed reputation for prompt, efficient service with high level of accuracy.

Maintained thorough knowledge of store merchandise to provide helpful advice to customers.

Managed personal life to maintain a record of perfect attendance.

2008-2011 Walmart San Leandro, CA

Department Manager

Monitored receiving, check-in, and stocking of merchandise to verify accuracy.

Staged attractive clothing displays.

Assisted store manager in merchandising and store layout to feature new items and best sellers.


1985 Arroyo High School San Lorenzo, CA

High School Diploma

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