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Customer Service Administrative Assistant

San Jose, California, United States
October 30, 2016

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Vernell Carpenter

*** *. ****** ** #** San Jose, CA 95112 408-***-****


Motivated, personable with strong communication skills, detailed oriented, and provide excellent internal and external customer service.

Talent for multitasking and quickly learning technology.

Diplomatic and tactful with professionals at all levels.

Accustomed to handling time sensitive documents, prioritizing, and completing projects.

Demonstrated history of problem solving, information tracking, and meeting deadlines.

Work Experience

Administrative Assistant

American Leadership Forum-Silicon Valley (Contract) May 2016 to July 2016

Answer general phone line.

Handle mail and general email account in Outlook and Gmail.

Data Entry (Excel and Salesforce).

Event assistance, such as managing RSVP lists, making reservations and booking venues.

Meeting scheduling, preparing and logistics for the CEO, COO, and VP of Innovation Networks.

Mailings, including mail merges, letter and label and printing.

Expense reports, general administrative/clerical duties.

Contracts/Administrative Assistant February 2016 to March 2016

Cupertino Electric (Contract)

Providing direct support to the Attorneys handling Construction Defect cases.

Tracking and maintaining company contracts and Preliminary Lien Notices.

Review and administration of contracts.

Assisting the Contracts Attorneys with timely distribution and collection of contract agreements.

Composing and distribution of transmittal letters.

Reviewing, scanning and entry of contracts in company’s data base system.

Administrative Assistant/Logistics Coordinator September 2015 to November 2015

Clean Harbors Environmental Service (Contract)

Ensured the accuracy, tracking, and processing of all technical billing and administrative information.

Reviewed paperwork for scheduled jobs.

Served as the backup for the Regional Logistics Manager, performed dispatch scheduling, overviewed and approved drivers worksheets for payroll.

Reviewed and input driver's daily logs, trip and dispatch.

Input dispatch data, delivery of materials and supplies along with day to day duties.

Membership Services and Fulfillment Coordinator December 2013 to July 2015

Rosicrucian Order, Egyptian Museum and Park (Contract)

Administrative responsibilities include writing, updating, and editing procedural manual.

Proofread printed publications such as Monographs/lesson booklets, digests, magazines, flyers.

Provided follow through with vendor on printing process for distribution.

Coordinated, processed and overviewed quality control of the shipping and receiving for fulfillment and distribution of domestic and international shipments.

Over saw inventory control and purchase orders for Amazon FBA and Amazon Advantage fulfillment. centers

Responsible for postal functions, maintain shipping and receiving logs and records.

Responsible for quarterly and year-end inventory, coordinating the replenishment of Rosicrucian. Park/Museum and New York Cultural Center request for promotional materials.

Ensured exceptional service for the members, guest, and online customers.

Document Control Assistant November 2012 to September 2013

Turner Construction (Contract)

Responsibilities included the printing, filing of incoming electronic and manual RFI's, and the posting of in permit sets.

Assured documents for the Owner of project, Project Managers, Engineers, and Subcontractors were in order and processed accordingly.

Operated Cannon and Kip Plotters/Scanners for new drawing and designs.

Within accomplishing these day to day tasks took on further responsibilities to include the posting and redlining of electronic RFI's, ACD', and ASI's.

Assisted superintendents and engineer teams with time sensitive projects, getting documents current and maintaining current permit documents for RFI's and ACD's.

Accounting Clerk August 2012 to October 2012

Neophonics (Contract)

Supported the Director of Accounting and accounting team with day to day activities and distribution of payments to vendors.

Coordinated new filing system and assisted with weekly and monthly reports.

Front Desk/Administrative Support March 2012 to May 2012 (Contract)

Maintained conference room schedules, greet visitors, answer and screen switchboard calls.

Coordinated inbound/outbound packages for FED-Ex, UPS, incoming mail and the ordering of daily lunches for employees, and client meetings.

Ordered, stocked, and maintained weekly Costco and office supplies.

Assisted Human Resource department with new hire packets, maintained vendor and HR files on company hard drive and, related day to day duties.

Customer Service Representative February 2012 to March 2012

Office Team (Contract)

Responsible for contacting international and domestic customers and ensuring their IP address change with company was successful.

Answered questions accordingly and referred customers to correct Account Manager for any related problems which may have occurred with the new changes.

Assistant Property Manager (APM) May 2011 to September 2011

Housing Authority of Portland

Received potential public housing resident applications for the elderly and disabled.

Responsible for the input and updating of applications.

Managed applicant wait list, collect and send proper documentation to screening company, provide results to Property Manager (PM), and assist with move-ins.

Prepared, reviewed, processed, and completed documents for annual and interim residents. Reviewed and verified purchase orders and invoices.

Collected and processed resident's rental payments. Accept, input, processed and closed out maintenance work orders.

Composed and distributed community flyers, notices and newsletters.

Meet with residents' to identify and assess concerns, grievances, and complaints and acted on to resolve issues or referred out to appropriate personnel staff member.

Provided assistance and back up for other APM's.

Office Assistant II October 2010 to May 2011 Housing Authority of Portland (Contractor promoted to APM)


Customer Service Skills (10+ years), Document Control (5 years), Scheduling (5 years), General Office Skills (10+ years), Front Office/Front Desk (10+ years), Administrative Support (10+ years), Coordinator (5 years), Inventory Control (5 years), Data Entry (10+ years)

Additional Information

Skills Summary

Document Control Computer Savvy General Office Skills

Written Correspondence Customer Service Proof Reader

Logistic Coordinating Scheduling Administrative Support

Data Input Inventory Control Front Office/Front Desk

Computer Skills

Microsoft Word Adobe Yardi

Microsoft Excel Blue Beam Gnosis Salesforce

Outlook c.doc's Win-Web Gmail

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