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Manager Management

Pine Bluff, Arkansas, United States
October 30, 2016

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Announcement #

Patricia A. Hopkins

870-***-**** H P.O. Box 5636

870-***-**** C Pine Bluff, AR 71611-5636

Citizenship: US Veterans Preference: 10 points

Objective: Database Systems Development/Administration, Change Management, Six -Sigma, Music and Film Events Manager, Events Design and Styling, Cataloging, and Maintenance, Training Needs Assessments, Facilitation, Research, Resource Management including team members schedules and work assignments, Training Venue Locating and Setup, Instructional System Design, Courseware Material Design, Graphics, and Development (including Ballistic Missiles, Command Control Center, Space Shuttle, North American Radar System, and Aircrew), Technical Writing, Instructional Manuals/Pamphlets/Brochures/Computer Based Training, Marketing, Policies, Solution Design, Contract Administration, Program Management, Program Design, Resource Acquisition, Loyalty and Motivation Programs, Conceptual Negotiating, Documentation, Pre and Post Project Evaluation, Implementation, Project Maintenance, Proposal Development, Training Project Evaluation, Client Operations Strategizing, Program Eligibility Interviewing (State Medicaid/Food Stamps), Directing, Executing, Controlling, Collaborating, Communicating, Project Planning, Initiating, Supervising, Performance Appraisals, Human Capital, Mentoring, Authoring, Closing, Finance Forecasting, Contract Management, Vendor Negotiations, Document Control, Art and Science Museum Collection Storage and Management, Government Policy and Procedure Management, Regulations Review, Activity Coordination, Property Management, Special Events, and Performance Improvement Consulting (including for profit and non-profit and community action).


UNITED STATES NAVY; 1974- 1980 Radioman Second Class

Work Experience

Program Eligibility Specialist 08/12 – 5/13

AR Dept of Human Services S: Wanzer Adams

1107 MLK JR Blvd P: 501-***-**** May contact

Little Rock, AR 72206 40 hrs/w, $27,868/yr

Program Eligibility Specialist 05/13 – 5/16

AR Dept of Human Services S: Regina Carter-Carrol

1222 W. 6th Street P: 870-***-**** May not contact

Pine Bluff, AR 716**-****-** hrs/w, $27,868/yr

Duties: Responsible for Case management, which included budgeting, interviewing, and obtaining client information regarding psychiatric, psychological, and medical background. Conducted research to determine client financial status, and more. Prepared and monitors case plans including coordinating services with providers, gathering information, preparing information and recommendations, and implementing State Services. Scheduled initial intake conference with client and/or family members, following eligibility determination. Conducted research and analysis and coordinated activities with Medical Review Team for Medicaid Program eligibility. Interpreted policy and ensured compliance with state and federal laws, review regulations, legal mandates, action plans, and policies. Managed a case interview and work log of over 10 cases daily. May serve as a liaison to other divisions and agencies to develop policies and procedures for community-based programs. Worked with Affordable Care Act applicants in Curam System.

President/CEO 06/00 – Present

The Planning Connection S: Pat Hopkins

PO Box 5636 P: 870-***-**** May contact

Pine Bluff, AR 71611 salary/hrs per contract

Duties: Develop strategic plan to advance the Planning Connection's mission and objectives and promote revenue, profitability, and growth as an organization. Provide change management consulting to non-profit and for profit agencies. Provide event design, management and implementation for Music Festivals, and events. Provide property management services including preparing and implementing budgets in excess of $500,000 and tracking budget expenses. Maintain vendor relationships and operations management. Perform Contract Management to include administration, negotiating, preparing change orders, advertising contracts, procurements, and managing contract progress. Performed reporting with summaries and publicizing documents, and managed contract teams to include hiring and training up to 20+ members. Established procedures for working teams and project participants. Conduct performance improvement consulting and strategic planning including, presentations, conducting studies and coordinating community relations for businesses and nonprofit agencies. Develop proposals, scripts, marketing, and communications literature to pitch movie industry client products. Oversee operations to insure production efficiency, quality, service, and cost-effective management of resources. Plan, develop, and implement strategies for generating resources and/or revenues for The Planning Connection. Identify acquisition and merger opportunities and direct implementation activities. Approve operational procedures, policies, and standards. Review activity reports and financial statements to determine progress and status in attaining objectives and revise objectives and plans in accordance with current conditions. Promote the organization through written articles and personal appearances at conferences and on radio and TV. Represent the company at committee meetings, and at formal functions (via community activism). Promote the company to local, regional, and national constituencies. Build a fund-raising network using personal contacts, direct mail, special events, and foundation support to help for profits and non-profits. Present company report (project) at client meetings. Functioned on a board as vice president and held the position - national chairperson community liaison. Conduct planning, negotiation liaison, and policy meetings (with team members, vendors, and clients). Wrote and procured grant funding for daycare/childcare after school center in Los Angeles California and served as staff Performance Improvement Consultant.

Special Events Coordinator

Registrar 12/06 – 08/12

Arts and Science Center for SE AR S: Janelle Powell

701 Main Street P: Unavailable

Pine Bluff, AR 71601 26hrs/w, $16,792/yr

Duties: As Special Events Coordinator - Planned, wrote, designed & implemented public information goals for special events & projects. Prepared and administered special events and project budgets to include analyzing, evaluating, and ensuring optimum performance and results of special events. Worked with Fund Raising Chairperson to formulate ideas for center fundraising. Worked as the Live at Five Special Event Outreach Coordinator - provided technical advice to aid Director of Communications/Programs & Executive Director in decision making related to this special event and project planning and development (Live at Five Music Outreach Series). Researched, Designed, Developed, and directed a short (one hour) DVD documentary about Jazz and Jazz in the Delta Region to teach Pine Bluff High School students about Jazz and encouraged ideas for student designed artwork, for a planned center Jazz exhibit. Planned, coordinated, and implemented monthly event, and supervised volunteer staff.

As Registrar- Inventoried museum permanent collections. Using PastPerfect Database Management System, maintained records of accession, deaccessions, storage, exhibit and loan condition, and location of objects in museum collection, and supported movement, packing, and shipping of objects to conform to insurance regulations. Supported curator art exhibits (Permanent collection included artwork that consisted of such media as fine arts, Lithographs, prints, cloth, paintings, sculptures, letters, diaries (artist working), newspapers, other periodicals, unpublished manuscripts, institutional, records, and photographs). Prepared acquisition reports and delivered to the curatorial and administrative staff. Recommended changes in collection object record keeping procedures to help achieve maximum accessibility and efficient retrieval.

Section 8 Housing Counselor 07/06- 12/06

Pine Bluff Housing Authority S: Jeannie Epperson

2503 Belle Meade Drive P: 870-***-**** May contact

Pine Bluff, AR 71601 40hrs/ w, $20,800/yr

Through Express Personnel 2508 Olive Street Pine Bluff, AR 71601

Duties: Counseled and interviewed applicants for placement in the Housing and Urban Development (HUD) Section 8 Rental Assistance Program. Conducted a minimum of three interviews each day. Administered budgets and maintained tenant files and performed a variety of office activities to implement Department of Housing and Urban Development (HUD) Section 8 Housing Choice Voucher Program. Explained, interpreted, and applied HUD program policies, procedures, and regulations in accordance with applicable federal, state, and local laws and regulations: acting as a liaison while working with interested or participating landlords, rental agencies, community organizations, service agencies, and charitable groups to provide information on needed resources, determining initial and continuing eligibility and qualifying participants, counseling participants as to sources of additional supportive services, completing interim and annual recertification of participants, and negotiating and preparing contracts between participants, landlords, and other Housing agencies. Created reports - monthly, quarterly, and annually. Used Housing and Urban Development (HUD) Housing Inspection guidelines and provided information to the HUD Housing Inspector. Provided summary report information through meetings and reports about deadlines and timeliness of recertification activities, problems encountered with participants and landlords, and overall results achieved.

Store Manager 09/05 -3/06

Cato It’s Fashion S: Rene Munoz

2901 Pines Mall Drive P: Unavailable

Pine Bluff, AR 71601 40hrs/ w, $20,800/yr

Duties: Complied with legal requirements. Directed all aspects of store operations, managed proficiency of staff, enforced programs and store policies and procedures, including maintaining budgets, coordinating staffing and training, monitored customer focus and client relationships. Effectively processed store merchandise. Secured the merchandise of the store ensuring the security system functioned and enacted security measures. Worked with staff and trained staff to develop sales techniques for pricing and customer relations. Monitored the effectiveness of marketing and staff work, for in store repeat business and managed the placement of clothing and store displays to enhance sales. Stocked the store with new merchandise, marked items for normal pricing, and conducted store sales promotions for (marked down items). Maintained store lay-a-way program and ensured effective storage and sorting of items for pickup. Coordinated with local non-profit organization and provided mark down store items for charity giving. Provided input for staff performance evaluations. Monitored the store risk management operations and identified violators while working with local mall security. Managed store cleanliness and supervised janitorial and cleaning activities.

Sales Account Executive 03/04 -7/05

SKS Management S: Natalie Ocho

Los Angeles, CA P: Unavailable

40 hrs/ w, $20,800/yr

Duties: Managed outside marketing, sales, vendor relations, and facility openings in the Southern California region. Prepared store for new opening including budgets and rollout plans. Marketed storage facility operations and maintained client logs/database records. Provided preliminary operations support including recommending inventory and vendors. Developed marketing rollout event and coordinated elements of store opening.

Technology Project Training Manager and

Business Development Manager 02/94 –07/ 98

Maritz Performance Improvement Co S: Jerry Clinite

1375 North Highway Drive P: 877-***-**** May contact

Fenton, MO 63099 40hrs/w, $49,000/yr

Duties: As Technology Project Training Manager and Business Development Manager, partnered with the sales account manager to manage the overall execution of an entire program launch or program change, from an operational and technology perspective and to develop performance improvement solutions, including training, for Fortune 500 companies.

Managed multiple individual project teams to include artists, designers, instructional designers, writers, programmers, administrative coordinators, executives and others; Managed Major Company Improvement Programs and facilitated project strategic planning sessions; Worked closely with Solution Design, Client Operations and Production Services and other teams across all platforms. Worked with client teams daily and internal executives and drafted contracts for 3rd party vendors, writers, and team members. Implemented and evaluated solutions and managed teams through quality assurance of deliverables. Headed staff/client meetings and provided weekly status reports to clients. Prepared and implemented budgets over $800,000.

Instructional Designer 02/89 – 01/94

Boeing/McDonnel Douglas Training Systems S: Rod Lester

PO Box 516 P: 314-***-**** May contact

St. Louis MO, 63166 40 hrs/w, $49,920/yr

Duties: Conducted needs analysis, developed goals and objectives, designed courseware strategies to create computer-based training solutions and simulation software program for instructing aircrew. Worked with computer based authoring software to create computer graphics, computer animations, and designs to teach Pilots, Copilots, Aircraft Commanders, Commanders, and Load Masters how to operate the C-17 aircraft.; Wrote training scripts and developed Training materials for flight simulators for use by instructors; Simulated airdrops and flight operations; also modified software for pilots of the F15 aircraft. Developed presentations, reviewed on-the-job training manuals, and worked with subject matter experts to ensure the inclusion of proper and effective, factual technical resource material.

Computer-Based Training Author 02/87 –01/89

Infotec Development Inc P: Unavailable

Colorado Springs, CO 40 hrs/w, $47,840/yr

Duties: Designed computer-based training software for aircrew/space instruction. Worked with computer-based training software and developed graphics, animations, programs, and scripts, to teach crew members about space and how to operate the space shuttle. Developed training courseware to teach Command Control Center personnel how to operate the computer to monitor and control space shuttle operations.

Systems Librarian/Computer Programmer 01/81 – 01/87

ITT Felec Services Inc P: Unavailable

Colorado Springs, CO 40 hrs/w, $45,760/yr

Duties: Developed system software for the Ballistic Missile Early Warning System (BMEWS) and North American Radar ( NORAD) Systems Operations. Used programming skills to develop software for the BMEWS Systems Simulator to monitor Ballistic Missiles and determine missile types. Performed computer system operations to maintain a large frame computer and ran nightly and weekly computer tape backups. Worked with senior computer technicians and programmers and supported the development of software programs for the NORAD systems; Performed configuration management functions.


8/2016 Event Design and Styling Certification

7/2016 Music and Film Events Manager Certification

6/2015 Six Sigma Certification

Management and Strategy Institute

04/15 Change Management Certification

Management and Strategy Institute

08/95 Master’s of Science in Management, GPA 3.85

National Louis University, St. Louis, MO

05/93 Bachelor’s of Science in Human Resources Management, GPA 4.0

Southern Nazarene University, Bethany, OK

Matriculation college credits for Computer Information Technology

Pikes Peak Community College 1988

05/88 Associates of Sciences in General Studies GPA 3.28

Pikes Peak College Colorado Springs, CO

08/09 thru 12/2010 matriculating credit toward Master of Science in Education

English-Secondary, GPA 4.0

University of Arkansas, Pine Bluff, AR

Job Related Training

2005 Grant Writing Certificate, Los Angeles, CA

2003 Apartment Manager Certificate, Los Angeles, CA Apartment Management Association

The Dale Carnegie Course – Dale Carnegie

Other Information

I certify that I can type 50+ words per minute and that the information within this resume is accurate. I have supervised over 60 people. I am proficient in Word, Excel, Access Database, PowerPoint, Publisher, Project, and Paint. I can operate an adding machine, copier, telephone system, and scanner.

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