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Administrative Assistant Customer Service

Gainesville, Georgia, United States
15.00 per hour
October 30, 2016

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Larissa Dawn Thames

**** ********** *****

Flowery Branch, GA 30542

ph: 678-***-****



Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Striving to ensure that tasks are done correctly, and in a timely manner.


• Advanced Microsoft Office proficiency

• Proficient in all Adobe Creative Suites programs

• Meticulous attention to detail

• Extensive knowledge of Excel spreadsheets

• Experience with all versions of Microsoft Windows OS

• Self-starter

• Independent worker

• Understands grammar

• Proofreader

• Business writing

• Resourceful


Increased office organization by developing more efficient filing system and customer database protocols.

Successfully planned, and create a spreadsheet to substituted for the corporate review system for associates until the new system could be executed by my department. Designed a number of spreadsheets to highlight information that compared the stats from one department to another so that the VP could distinguish who was moving what product where. Created an Accel database to track information regarding hundreds of store accounts and tracked when payments were made and information when these stores were contacted.

Created pricing sheets, and established Excel spreadsheet that sorted information according to deliveries and shipments going on.


Bachelor of Fine Arts in Visual Communication & Digital Design

American Intercontinental University, Dunwoody, GA

- July/2007

- Bachelors with Honors (GPA 4.0/4.0)

Associate of Arts in Business Administration

American Intercontinental University, Dunwoody, GA

- June/2005

- Associates with Honors (GPA 4.0/4.0)


Rooms to Go- Shop Administrative Assistant May 2008- January 2013

Served as central point of contact for all outside vendors needing to gain access to the building. Maintained an up-to-date department organizational chart. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Created PowerPoint presentations used for business development. Organized files, developed spreadsheets, faxed reports and scanned documents. Created daily, weekly and monthly reports and presentations. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Managed departmental associates files, including status change forms, tracked pay increased, write-ups, and forms that needed to be signed and maintained regularly. Proofread and executed all associate reviews. Proofread any letters, emails, and other documents for the Shop Manager, Assistant Manager, and a number of Supervisors.

Select Media Services- Accounts Receivable November 2001- March 2002

Tracked, contacted and created excel and access files regarding all Home Depot Accounts. Contact stores to verify delivery and payment. Kept up with an extensive amount of information regarding whom I spoke with, their reply and follow up. Maintained all files on over 1000 stores across the US, Canada and Puerto Rico.

DST Transortation August 2001- October 2001

Made calls to a variety of trucking companies to schedule pick up and deliveries for clients.

Hall County Fire Department- Secretary April 2001- August 2001

Handled all in coming calls, logged all activities of the department and recorded data turned in daily by each Station. Coordinated all incoming inquiries. Filed all notices, tracked expenses and supplies.

Wynn Salon Services- Customer Care Representative November 1997- August 2001

Data entry of all orders called in, faxed, emailed and submitted by sales representatives. Tracked all order shipments. Handled all customer service calls concerning incorrect orders or missing orders. Coordinated with sales representatives for personal deliveries. Handled the proper execution of re deliveries Discussed in depth with customers their individual client needs. Required to have extensive knowledge of over 1000 products and their personal SKUs for order entry.

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