Customer Service Manager
Resume:
Kim Jensen
Lancashire, FY1 2PW
*******@*******.***
Personal Profile
I am a confident person a leader who excels in a pressurised, fast moving environment. As an excellent team player I am able to manage and communicate with a team to get the best out of a workforce. I am driven by challenges and strive to exceed results. I am looking to develop within a professional organisation with career prospects where I can use my management and customer service skills to become an integral part of a team.i have over 20 years clean driving and at present have the sole use of a transit van.
Key Skills
-Proven ability to lead and motivate a team
-Able to prioritise workload and organise self and others
-Able to work under pressure
-Effective communication skills
-Able to provide excellent customer service
-Extensive knowledge of bar management
Career History
Club Manager April 2005 – Dec 2015
Progress Sports and Social Club Blackpool
Key Responsibilities:
To manage and motivate staff teaching in house
Responsible for daily running of club, setting tills up assuring fridges fully stocked, premises ready for customers.
Responsible for all recruitment, staff reviews and investigations
Ensure staff scheduling is complete and enforced
Provide highest standard of customer service to ensure satisfaction
Manage security, health and safety training so premises safe.
Promote and encourage promotions of new products
Assess monthly budgeting and increase profits where needed.
Liase with local council especially licensing and police.
Monitor standards of customer service and take appropriate action on potential problems
Responsible for cash handling, banking, books and stocktaking
Receiving and checking deliveries
Dealing with general day to day housekeeping
Accountable for opening/closing premises
DJ and Barman 1998 – 2001
Station Hotel Blackpool
Began as Bar person and progressed to Bar supervisor. Ensuring smooth day to day running of bar along with manager and owners.ensuring customers received excellent service with both the bar and food ordering.
I also was the entertainment organiser doing weekend djing and weekly quizzes.
Arranged entertainment for weddings and other parties when required.
Bingo Caller 1996-1998
Blackpool Pleasure Beach
Worked in bingo concession,inviting public in with good rapport and cheeky charm.was a very busy enviroment having to constantly switch roles to accommodate needs taking payments and calling numbers, offering prizes.stock taking and promotion display.
Education/Training
Linskhill high school, north shields.
GCSE’s inclusive of Maths and English
Hobbies/Interests
Interests include travelling to experience new cultures and meet new people. Antique and flea markets. Socialising and playing pool.i enjoy and doing markets and antique fairs and the like,enjoy driving socially and professional if needed.
References
Available on request
Contact this candidate