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Customer Service Representative

Westville, Illinois, 61883, United States
October 30, 2016

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Rachel J. Powell

*** *. **** **.

Danville Illinois 61832


Personal Statement:

I am a trustworthy and hardworking individual, excited by the opportunity of expanding my knowledge base and skill sets. I am dedicated, punctual, and enjoy working as a part of a team, as well as on my own. I have extensive experience in customer service, both in person in a retail setting, and as a telephone operator in a call center environment. I am self-motivated with strong organizational and communication abilities, while being flexible with the ability to learn quickly as demonstrated by my employment background.


Receiving Clerk - Sygma Illinois (September, 2014 - Present) 3600 Southgate Drive, Danville IL 61834

Sygma Illinois is a logistics end of Sysco Foods, Inc. I began employment at Sygma Illinois as a Customer Service Representative. My primary responsibility was to print and audit invoices and loadcaps, for all outbound loads and then delivering them to transportation. I also assisted customers over the phone with their orders, general inquiries, and claims.

I moved to the Receiving department after cutbacks in Customer Service were initiated. As a Receiving Clerk, I am responsible for the following:

Driver Check-in procedures and dock door assignments for all inbound loads.

Communications with drivers, warehouse management and personnel, buyers, and carriers via multi-line phone system, CB, Callbox, and email.

The verification of Bill-of-Lading through invoices, packing lists, weight manifests, and temptale analysis as compared to product actually ordered is a critical part of my job.

HACCP (Hazard Analysis Critical Control Points) protocols and temperature monitoring and recording of all potentially hazardous foods.

End-of-shift reports, emails, document requests, and purchase order closing are other duties.

Finisher / Bakery Sales Clerk - Royal Donut (November, 1997 - September, 2014) 911 N. Vermilion St., Danville IL 61832

As a Finisher, I was responsible for the following:

Filling / icing donuts, pastries, cookies, and other desserts according to facility quotas and specialty orders.

I was required to maintain my work areas to IDPH standards through general cleaning and industry specific sanitation of industrial bakery equipment.

Stocking, maintaining an impeccable display case, taking orders over the phone, and in person at the sales counter and drive-thru window.

Cash-handling through a shared POS cash system.

Customer Service Associate - Walmart Stores, Inc. (December, 2008 - May, 2014) 4101 N. Vermilion St., Danville IL 61834

As a Customer Service Associate, I helped customers in many ways:

Returns of defective or unwanted merchandise through refunds, exchanges, or repair and the dispensation of those items.

Financial Services such as payroll check and card cashing, credit card payments and solicitation, on-line bill payments, money order transactions, and wire services through Moneygram were very popular.

Serving as a cashier, customer inquiries and complaints, and acting as a buffer between customers and management were also very important to ensure customers had a great shopping experience.

Dietary Cook - Vermilion Manor Nursing Home (May, 2000 - October, 2008) 14792 Catlin-Tilton Rd. Danville, IL 61833

As a Dietary Cook, I was responsible for preparing hot and cold menu items for residents and staff according to therapeutic diet controls and resident preferences and allergies. Preparing snacks, bulk supplements, washing dishes, utilities, stocking, ordering, general and heavy duty cleaning were other assigned tasks.

Shift Supervisor - CVS Pharmacy (November, 1997 - May 2000) 820 N. Vermilion St., Danville IL 61832

As the closing Shift Supervisor, I was responsible for the following:

Closing and securing the building and grounds (doors locked, lights out, setting alarms, and checking the building for possible hazards)

One-hour photo equipment shutdown (filling chemicals, emptying waste, cleaning the processor and work areas, and filling all orders)

End-of-shift cashout (balancing tills, entering checks, money reports)

Other duties were ordering, stocking, plan-o-grams, cashiering, and customer service

Specific duties: Weekly sales ad sets and maintenance of the American Greeting Card Department (ordering, stocking, and inventory) Employment History 1986 -1989:

I began working at the age of 15 as a waitress at Mike’s Mayfair Inn. I left there to work at Cahill’s Family Pancake House until 1995 as a waitress. I also worked at night for my father for Wright’s Janitorial Service for ten years during this time. In 1996 I was employed as a waitress and bartender at Coach’s Bar and Grill. I moved to Douglas, Georgia in August, 1996 and immediately went to work as a cashier at a Piggly Wiggly full-time, and part-time as a waitress in a Chinese restaurant during that same period. I moved back to Danville at the end of October, 1997 where I began working at CVS Pharmacy (formerly Hook’s Drugs) and Royal Donut.


Detail oriented with excellent accuracy while working under pressure and strict time constraints.

Strong working knowledge of Microsoft Office packages.

Strong organizational skills and excellent telephone etiquette.

Ability to multitask and manage conflicting demands.

Typing speed: 50 wpm.

10-Key touch: Proficient (not measured)

Goodworking knowledge of most general office equipment. Education:

Danville Area Community College - GED Certification August, 1989 Danville IL 61832

I did not attend any classes, but I did take the GED exam and passed in August, 1989.

Danville Area Community College - Business Management August, 1992 - December, 1993 Danville IL 61832

I was enrolled as a full-time student at DACC with the goal of obtaining an Associate’s degree in Business Management. I did not finish the program due to the difficult childbirth of my son.

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