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Customer Service Representative

Birmingham, Alabama, United States
October 30, 2016

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Ayondela Menifee

**** ***** ****** *********

Apartment B

Birmingham, AL 35215


Work Experience

Easy Money July 2010 –Present

Customer Service Representative-Titles and Loans

Process Payday and Title Loans

Support sales representatives in opening new accounts and upgrading existing service.

Quickly and effectively solve customer challenges.

Maintain quality control and satisfaction records, constantly seeking new ways to improve customer service.

Assists manager in daily, weekly, and monthly reports.

Increased customer service retention by 19%, from 72% to 91%.

Reactivated PRA/Customer Loans customer accounts, utilizing persuasion and mediation

Proactive planning led to notable increase in morale in all departments.

Created customer satisfaction survey, drastically reducing potential problems.

Advance America August 2005-March 2010

Customer Service Representative

Processed Payday Loans

Followed up on referrals.

Reconciled daily reports, weekly, and monthly reports.

Deposits and withdrawal funds to financial institutions. Served as a quality assurance representative for retirement investment enrollment applications. Ensured participants are entitled to selected investment options. Performed quality control for accuracy of enrollment

Sam’s Wholesale July 2005-May 2006


Operation of cash machine.

Balanced end of daily transactions

Assist with product services and restocking.


G.W. Carver High School – High School Diploma May 1997

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