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Customer Service Manager

Manchester, New Hampshire, United States
October 30, 2016

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Michael Vincent

*** ***** **

Manchester, NH


Objective: A challenging position utilizing acquired skills, education and experience in an operations management capacity and in an industrial manufacturing environment that will provide opportunity for continued growth and success.

Summary of


Industrial Engineering / Plant Management: Strong background in all areas including, scheduling, time study, training methodology to eliminate waste, reduce cost, improve manufacturing time, cycle counts, eliminate WIP and optimize efficiency, cost justification, machinery and equipment costing and pay back to gain maximum production yield and efficiency for an accurate cost and savings, establishing production sequencing and alignment, methods analyzing and improvement, equipment layout, designing floor plans and systems to consolidate space and utilize optimal ease and usage, equipment installation & troubleshooting, systems planning, scheduling, forecasting, scheduling current & future production levels, staffing and quality control. Working with design and quality control to achieve ultimate satisfaction to insuring the needs of the customer and reacting to each concern or modification needed. All of these processes incorporate working with each sequencing department to establish an even and smooth flow of production. Highly involved with inventory control, warehousing, cost accounting & analysis, special projects management, total plant redesign and setup.

Hands-On Management: Extensive experience in all aspects within varied manufacturing assignments. I have trained Industrial Engineers at all levels including Time Study, Cost Justifications, Floor Planning, Method Improvements etc. Experience with Manufacturing in both a Lean Manufacturing System and Non-Lean. Working constantly to reduce Work In Process.

Leadership Qualities: Allowing for successful supervision of 3 - 300 employees including department managers at multi-level operations. Highly involved with personnel recruitment, interviews, hiring, training, evaluations and placement. Communication is the unbreakable key. Every level of manufacturing from design, operator through shipping is of equal importance and working at the same goal is the ultimate task.

Restaurant Owner: Total understanding in all areas including legal knowledge, customer service, equipment knowledge, cooking (created many new recipes and concepts), purchasing, staffing, quality control and line production.

Sales & Marketing: Experienced in a multitude of sales & marketing related strategies within retail and restaurant management environment utilizing successful people and communication skills.

My Philosophy: I have a strong and successful philosophy in finding the balance between management, employees, and customer service; understanding each of their needs and finding the source to a common goal. I believe that in order to reach a goal successfully, a harmonious flow throughout the system is required, regardless of the type of production line or hospitality venue.


Bovie Screen Printing Assistant Production Manager

My duties include scheduling, planning and all aspects of managing/supervising the production floor. I am also using my experience with Industrial Engineering to improve methods, workflow, processes, etc.

Bow, NH 8/16 - Current

Baron Machine Plant/Production Manager

My duties include Production Management, establish Industrial/Manufacturing Engineering standards, Planning, Scheduling, Inventory Control, Shipping Supervisor and Quality of Employee and Customer/Vendor relations.

Laconia, NH. 2/14 – 7/16

Symmetry Medical Products Inventory / Warehouse Manager

Experience with establish kitting and operation sequence to ensure smooth process through the manufacturing floor. Created better planning, work stations, methods, floor space usage, consolidated 2 warehouses into 1, strived to improve the ERP system, utilizing a strong management background in a Lean Manufacturing plant.

Manchester, NH 2010 – 2012

Pizza Quest Owner & Operator

I used all my knowledge as an Industrial Engineer to build a very successful restaurant. This included buying and costing equipment, creating an efficient work process and flow, training and managing a staff, ensure quality and customer satisfaction and continually find areas of improvement without sacrificing a quality product.

Manchester, NH 1994 – 2010

Cooper Products Production Coordinator

I utilized much of my experience as an Industrial Engineer as stated above to perform my function as a Production Coordinator at Cooper Products. My responsibility was to schedule production and insure a timely shipment to achieve the customer’s satisfaction. This involved staffing, scheduling planning, improvement of processes and methods and many other IE functions.

Laconia, NH 1993 - 1994

Malden Mills Plant Production Manager

Same functions as Cooper Products and employee supervision.

Hudson, NH 1992 - 1993

Vincent’s Music Center Owner & Operator

Merrimack & Manchester, NH 1988 - 1992

Pandora Industries Senior Industrial Engineer

Pandora was a full vertical manufacturing plant in which I was involved at all levels from Design, Costing, Manufacturing and through Shipping. It is at Pandora where I learned all my Industrial Engineering skills as listed above in my Qualifications. I also was a supervisor in many departments at Pandora including Industrial Engineering where I trained many Engineers, manufacturing floor and maintenance.

Manchester, NH 1981 - 1988

Education: St. Joseph’s College B.A. History / Sociology

References Available Upon Request

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