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Sales Customer Service

Location:
Grapevine, Texas, United States
Posted:
October 30, 2016

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Resume:

Candace MacKenzie

Insurance

Grapevine, TX *****

acxa03@r.postjobfree.com - 817-***-****

Licensed general lines.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Real Estate Assistant

Cindy Frye - Trophy Club, TX - April 2014 to Present A top-performing Real Estate Assistant credited with combining sales marketing and business development expertise to deliver substantial revenue growth while maintaining high levels of quality performance and tenant services. Strong expertise in organizational skills and office operations as well as effective promotions and marketing. Highly accomplished in developing solid business relationships and handling conflict resolution. Phlebotomist

Clinical Pathology Laboratorie/LabCorp - Dallas, TX - September 2007 to Present

• Responsible for productivity, quality and service, strategic planning, continuous improvement, and staff development of phlebotomy employees with strict adherence to regulatory requirements.

• Responsible for technical oversight and/or direct supervision of phlebotomy personnel and maintenance of policies, procedures, and quality control practices to assure compliance with CLIA, CAP and other regulatory requirements.

• Participate in the Quality Assurance Program.

• Demonstrated proficiency in blood collection by venipuncture and capillary technique from patients of all age groups, urine drug screen collections, paternity collections, breath/saliva alcohol testing, LCM/Cyber Tools, TestCup, pediatric blood collections, and difficult draws (patients in long-term care facilities, drug rehabilitation facilities, prisons, psychiatric facilities, or similar facilities).

• Supported Pathology & Laboratory Medicine services, both inpatient and outpatient.

• Experienced with Standard phlebotomy equipment including but not be limited to safety needles, adaptors, different size tubes with various additives, blood culture bottles, butterfly needles, Personal Protective Equipment (PPE), tape, gauze, sharp containers etc.

• Consistently performed successful blood draws with special attention to positive patient identification and staff/patient safety.

• Performed approximately 45-60 lab draws per day.

• Experienced drawing blood with 21 & 22g needles, as well as butterfly needles.

• In charge of post phlebotomy patient care and able to care for patients with adverse reactions to phlebotomy procedures.

• Conduct and documents proficiency testing of the phlebotomists.

• Reviewed all logs and information to ensure accurate completion by employees. Promoted teamwork and ongoing feedback.

• Adhere to HDL's procedures and protocols to ensure that the specimens and requisitions are collected in an accurate and appropriate manner with strict adherence to our Quality Assurance standards.

• Communicate with other departments in regards to the status of the daily operation and work load.

• Foster open/trusting work environment.

• Assisted in determining the suitability of donors to undergo plasmapheresis prior to venipuncture.

• In charge of writing and updating department protocols, method procedures, and training and competency forms.

• Prep donors for and perform venipuncture.

• Responded to and assisted with handling donor reactions in accordance with guidelines.

• Monitored donor and equipment to ensure health of donors and quality of product.

• Ensured the proper calibration and maintenance of autopheresis machines and associated equipment.

• Maintained accurate and thorough documentation of production records and ensures donor confidentiality.

• Built rapport with donors to ensure overall customer satisfaction with the center to support a long-term donation relationship.

Mutual of Omaha, Coldwell Banker

Skycon Inc - 1992 to 2007

Sales/Marketing

• Coordinated motivational meetings, trained sales representatives to ensure high quality salesmanship and customer satisfaction. Created schedules and routes for sales associates.

• Maintained payroll and human resources tasks including hiring, terminating and interview processes.

• Directed and monitored activities to ensure compliance with procedural, quality controls, productivity standards.

• Maintained and surpassed sales quotas week to week.

• Coordinated the training of Reservation employees in customer service, diversity and communication skills.

• Experienced travel planner for VIP class and top executives in flight, hotel and car reservations.

• Experienced appointment setter with punctual sales meetings and proven sales record. Nurse

All Children's Hospital - Saint Petersburg, FL - 1986 to 1992

• Experienced with Standard phlebotomy equipment including but not be limited to safety needles, adaptors, different size tubes with various additives, blood culture bottles, butterfly needles, Personal Protective Equipment (PPE), tape, gauze, sharp containers etc.

• Consistently performed successful blood draws with special attention to positive patient identification and staff/patient safety.

• Performed approximately 45-60 lab draws per day.

• Experienced drawing blood with 21 & 22g needles, butterfly needles including start of IVs in children and seniors and cancer patients.

• In charge of post phlebotomy patient care and able to care for patients with adverse reactions to phlebotomy procedures.

• Collaborated with other work units to seek out mutually agreeable solutions to unforeseen problems. EDUCATION

License in Life/Health/General Lines Insurance

Texas Department of Insurance - Grapevine, TX

2016 to 2016

License in Real Estate

Indiana Real Estate Licensing - Indianapolis, IN

1997 to 1998

Paralegal

Everest University

Associate

University of South Florida

AWARDS

Top sales award.

April 1998

Top sales 6 mo running.

CERTIFICATIONS

Paralegal Law

Associate degree in paralegal law.

Life and Health Insurance

July 2016 to July 2018

Life/Health/General Lines Insurance License

ADDITIONAL INFORMATION

Other Skills

• Basic knowledge of CLIA, OSHA and HIPAA standards

• Responsible for performing Phlebotomy Services of HDL (satellite services).

• Strong project management and problem solving skills

• Positive attitude and goal-driven, dedicated

• Some basic Spanish fluency

• Able to lift 30 pounds.

• Maintain a positive, empathetic attitude towards patients

• Possess a strong work ethic and high level of professionalism

• Microsoft Office (Word, Excel, Powerpoint)



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