Customer Service

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Selena Favors

Small Business Owner at Ink-ology of Arizona

*****************@*****.***

Summary

Attention to detail and dedication to preserving and building upon the integrity of health care and health care professionals are most important overall. Confidentiality regarding patient information and service satisfaction is two of the many attributes that set my resume aside from the rest. Experience

Small Business Owner at Ink-ology of Arizona

November 2015 - Present (1 year 3 months)

Ink-jet printer cartridge refill resource

Pharmacy Service Exception Center Customer Service Representative at Cigna June 2004 - March 2005 (10 months)

- Assisted pharmacies and health care staff via ARGUS with prescription fulfillment

- Obtained and processed medical information for prior authorizations.

- Thoroughly collected, stored and retrieved patient data. Receptionist at Arizona Department of Liquor Licenses and Control December 2002 - June 2003 (7 months)

- Answered all telephone inquiries and directed calls to technicians and law enforcement assigned to process applications

- Received payments for and processed all annual liquor license renewal payments and certificates

- Stocked and filed all applications, fingerprint cards and additional inserts for licensing application process Repair Service Attendant at Qwest (Now CenturyLink) July 1998 - August 2001 (3 years 2 months)

- Answered inbound calls from customers pertaining to local land line telephone service repair

- Troubleshooting problems, effectively dealing with complaints, equipment instruction /scheduling

- Maintained a 98% call center availability / average handle time of three minutes thirty seconds or less Manager Retail - 1998 / Assistant Manager Retail - 1997 at Life Uniform Co. Page2

1997 - 1998 (1 year)

- Managed the store’s stock levels – Made key decisions about stock level and stock control.

- Promoted the company locally by communicating with local hospitals and other health care facilities assisting with product selection, ordering and distribution.

- Organized professional training and development courses.

- Dealt with employment issues such as interviewing/hiring potential employees, conducting appraisals and performance reviews

Skills & Expertise

Windows based PC

Management

Argus

Microsoft Word 2013

MS Excel 2013

MS PowerPoint 2013

MS Project 2013

MS Visio 2013

MS Word 2013

MS Outlook 2013

OneNote 2013

Publisher 2013

SharePoint 2013

Repair Call Expert

high volume call center

clinical databases/systems

Call Centers

Customer Service

Troubleshooting

Microsoft Excel

Process Improvement

Data Entry

Training

Customer Experience

Outlook

Team Building

Customer Satisfaction

Teamwork

Time Management

Account Management

Access

Customer Retention

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Education

University of Phoenix

Health/Health Care Administration/Management, 2012 - 2014 Grade: no degree

Rio Salado College

Customer Service Support/Call Center/Teleservice Operation, 2002 - 2003 Grade: 4.0 no degree

Volunteer Experience

2015 Member of the Melvin E. Sine School Booster Club at Glendale Elementary School District # 40 November 2013 - Present

President 2013 - Assisted with holiday luncheon, Cinema presentation selection,distribution of holiday gifts decorations,/ photographs, book fairs etc.

2015 Member - Donation of goods and all proceeds sold at school team sporting events for the booster club Committee Member / Apollo High School - Class of 1995 - 20 Year Reunion at Glendale Union High School District # 205

April 2015 - October 2015

Choosing date, venue, menu along with pricing for upcoming 20 year reunion. Volunteer / Calls to Voters for support of Democratic Party 2012 & 2016 election at 2016 / 2012 Grassroots Democrats

October 2016 - Present

Assisted with contacting voters asking for their support for the 2012 & 2016 Democratic party election Languages

English

Organizations

National Association Of Professional Women

Member

September 2016 to Present

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Selena Favors

Small Business Owner at Ink-ology of Arizona

*****************@*****.***

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