Relevant Skills

Hardware

Imaging

Data Transfer

Networking

Laptop and Desktop

Mac

PC

Tier 1 Troubleshooting

Software

Office 365

Google Apps for Work

Windows 7, 10

Mac OS X

VMWare Fusion

Professional Experience

Central Computers, Sunnyvale, CA June 2016-Present

Repair/Build Technician

Troubleshoot computers for customers, and work with them to determine needed hardware or software changes.

Perform a series of diagnostic tests to detect and resolve issues with hardware or software.

Document all steps taken clearly so a colleague may seamlessly take over at any time.

Build and configure custom computers and servers for a variety of clients including Apple, Google, Hitachi, Dolby, Western Digital, and Lytro.

Research and test potential new resources for diagnostics and troubleshooting.

KDInfotech, San Jose, CA May 2015 – December 2015

Support Specialist

Accepted helpdesk calls from clients and logged them as tickets in Spiceworks.

Resolved basic issues such as virus removal and driver installation using LogMeIn.

Imaged and configured computers for new hires.

Created and maintained a detailed inventory document showing status and location of all hardware.

Hakone Estate and Gardens, Saratoga, CA April 2014 – Present

Event Staff/Tech Support

Perform setup and teardown for events such as weddings, parties, and memorial services.

Oversee events to prevent damage to the property and provide assistance as needed.

Assist colleagues in the office with simple technical issues, usually related to Outlook or network connectivity.

Best Buy, San Jose, CA October 2012 – February 2013

Computer Sales Consultant

Assisted customers looking to purchase a computer or tablet.

Answered any technical questions asked by either customers or colleagues.

Operated the cash register and maintain appropriate levels of products on shelves.

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