Customer Service / Office Assistant

Lauren Theiss

**** ****** **. ******, **** ***** 440-***-****

******.*.******@*****.***

EDUCATION University of Dayton

Bachelor of Arts Graduated: December 2008

Majors: Public Relations and Psychology GPA: 3.4

HONORS University Honors Program (two years)

ACTIVITIES Resided in Women’s Leadership House

Hosted dinners for professors, students and visiting speakers

Raised awareness about women’s issues by planning

and holding events on campus

SKILLS Proficient in Microsoft Word, PowerPoint, Excel, Publisher

Commended for reliability and diligence

Self-motivated and hardworking

Excellent spelling and grammatical skills

Able to prioritize and operate proactively

Willing to go above and beyond what is required

EXPERIENCE Super Kmart Softlines Merchandiser & Cashier

Mentor, Ohio

(October 2016 – December 2016)

Worked many aspects of customer service and retail for a closing business.

Ensured that customer care and selling were top priorities

Efficiently handled large quantities of money, fine jewelry, etc.

Presented merchandise in an appealing manner

Processed inbound freight and organized accordingly

Remained positive and friendly while handling customer needs during hectic liquidation phase of store

WorkPlace Impact Marketing Assistant

Mentor, Ohio

(August 2015 – December 2015)

Worked directly under the head of the Marketing department.

Scouted through list of 3,100 businesses to find new potential accounts for company to market to

Researched company’s past and present Restaurant, Retail & CPG accounts and created Excel spreadsheets noting the accounts’ parent companies and/or subsidiary brands, fiscal close, annual revenue, annual media spend, number of locations, etc.

Scoured multiple online databases for contact information for 411 potential and existing accounts

Found a total of 3,955 new marketing contacts for sales team and lead generators, resulting in 27+ meetings in 3 months

Constantly updated and added to accounts and contact information in Salesforce

Created step-by-step guide on how to scout for new contacts and add them into Salesforce

City of Mentor Office Assistant

Mentor, Ohio

(July 2013 – September 2014)

Interned for the Economic & Community Development, Engineering & Building,

Public Information and Parks, Recreation & Public Facilities departments.

Assisted with preparation and implementation of major and minor City events

Researched and interacted with event vendors

Created numerous flyers, brochures, newspaper and magazine advertisements promoting City events and classes

Developed and implemented summer campaign/contest details

Became the Administrator/Content Creator for 3 of the City’s Facebook pages

Provided customer service by working directly with the public through phone, mail, email and in person

Registered public for classes, passes and events

Managed personal accounts and handled monetary deposits

Issued, recorded and closed permits

Scheduled and kept track of building inspections

Photographed available industrial spaces to promote future economic growth

Created spreadsheets

Contacted 1,600 businesses and updated City database

Completed Industrial/Commercial Benchmark Survey

Visually checked properties for code violations

Senior Citizen Caregiver

Mentor, Ohio

(April 2004 - December 2012)

Supported elderly mother dealing with multiple terminal health problems.

Kept track of all medical information and corresponded with doctors, nurses

and other healthcare personnel

Administered medicine, prepared nightly dialysis machine and helped

with at-home exercises, daily activities/needs, etc.

Acted as cheerleader in promoting recovery and health

All Points Connect Experiential Promotions/Street Team

Cleveland, Ohio

(June - August 2008)

Promoted Lake County Captains Baseball.

Advertised the team at ballgames, movie theatres, malls, parades

Photographed the stadium, fans, mascot and more for the new team website

Directly dealt with fans and Captains’ owner

Distributed flyers, pocket schedules, pencils, other prizes

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