Administrative Assistant Customer Service

Melanie Germaine Administrative Assistant

* ********* *** *** * Holyoke, MA 01040 *******.***********@*****.*** 413-***-****

Qualifications:

● Computer skills: Knowledgeable with Microsoft Office Suite, Internet, e-mail, Power Point, Web site design, familiar with Quick Books, filing, ordered supplies.

Exceptional customer service skills and proven ability to identify and resolve problems.

Strong written and oral communication skills; work well with individuals on all levels

● Multi-tasks and enjoys new challenges

● Prepare, record, check over and proofread correspondence, invoices, presentations, brochures, publication, reports and relevant material

Work Experience

Sales Consultant

Everyone Knows Our Business - Holyoke, MA - September 2005 to Present

Research businesses that don't have web site or have outdated web sites. Call and contact business owner and offer a free consultation for a SEO web site for their business.

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Administrative Assistant

Smith College - Northampton, MA - 2014 to 2014

Human Resource Department, Customer Service with Employees

Administrative Assistant

Administrative Assistant

Robert S. Gunther Enterprises - Holyoke, MA - 2011 to 2014

Computer skills: Microsoft Office Suite, Internet, e-mail, Excel, Power Point, Web site design.

● Administrative skills: Prepare, record, check over and proofread correspondence, invoices, presentations, brochures, publication, reports and relevant material

● Organize travel schedules and book reservations

● Determine and launch office procedures

● Set up and uphold manual and automated information filing systems ● Order workplace supplies and maintain record

Brio Academy - Northampton, MA - 2011 to 2012

Northampton, MA 2011-2012

• Completed a certified Aesthetic's Training. Completed Skin Analysis, Facials, Waxing, Microdermabrasion, Treatment of many skin conditions, Peels, Make Up Application. Trained in Pevonia Products as well as Glymed and Dr. Hauschka.

Wellness Manager June 1996 to July 2007

Co-op Market, 42 Bridge Street Great Barrington, MA 01230

Manager of Wellness Department of a successful health food store contributing

to store sales, over 6.7 million dollars annually.

● Extensive knowledge of health and wellness products. Purchased products for department from a variety of companies and suppliers. Negotiated sales deals with

representatives from various companies to increase sales and margin.

● Merchandised and displayed products to create attractive, abundant, inviting and creative displays. Maintained adequate inventory levels. Extensive knowledge of

supplements, herbal products, holistic skin care products and all products related to department and store

● Hiring, training, firing, and managing employees including evaluation, and reviews.

● Able to run a register, and any equipment related to department. Excellent telephone

skills. Solid understanding of margins of department and pricing.

● Demonstrated organizational skills and ability to consistently follow through on commitments. Knowledge of current trends in the natural food and wellness industry.

Achieved and improved labor, margin, sales and financial budgets and goals.

Education

Business Management, Liberal Arts

Holyoke Community College 2014

Brio Academy 2013

Liberal Arts Coursework

Berkshire Community College 2008

Business

Holyoke Community College

Brio Academy Northampton Mass

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