Receptionist Customer Service Administrative Assistant

Sharon Stitt

*** ****** **.

Stanley, NM *****

C: 505-***-****

H: 505-***-****

Email: ******@*****.***

Objective::A position utilizing my recognized efficient organizational and administrative skills

AFFILLATIONS

Phi Theta Kappa

USA Skills

NM State Fair Judge

Phi Theta Kappa

ICES

Education:

College: CNM Central New Mexico Community College, Graduated 5/4/13 GPA 3.70

College: NCCC (Nassau County Community College)

High School: General Douglas McArthur High School, Levittown NY.

Experience:

Foot and Ankle Specialists of N.M. Edgewood June 2016 – Present

Front Desk Receptionist

Great patients, check patients in and out. Collect payments of co-pays and outstanding bills, Collect demographics and enter into system, Verify Insurance and coverage, prepare charts for medical assistants, make reminder calls for next day appointments, multi line phone, filing faxing and copying.

N.M. Corrections Department Sept.2014 - Oct2015

Instructor: (Independent Contractor, as needed)

Teach and Instruct the Wilton Method of Cake decorating. Teach and demonstrate basic cake decorating techniques to advanced cake decorating techniques. Teach Stacking and Structure of specialty cakes. Teach and instruct how to bake cakes, cupcakes, cookies, brownies and pies. Instruct culinary basic standards, safety and sanitation, culinary math and pricing. Break down of a recipe and how to trouble shoot problems and issues with baking problems, Inventory control FIFO, and par for inventory control and ordering processes.

Michael’s Stores June 20012 – June 2014

Instructor

Instruct students in the Wilton method of cake decorating. Hands on instruction with helpful tips of baking with success and decorating of deserts from cakes, cupcakes, pies and cookies. Instruction on specialty classes in cake stacking, holiday treats, cookies, cupcakes, and chocolate.

Mc Call’s Pumpkin Stanley NM Aug. 2012 – Oct. 2012, Aug. 2013 – Oct. 2013

Patch Pastry Chef

Hire staff, create menu, oversea all operations of bakery. Ordering coordination of supplies and inventory. Review invoices for payment. Baking, decorating, customer service.

Basic Confections, Stanley Dec 2009 –April 2016

Baker\Decorator,

Consult with customers for special occasion baked goods. Bake, create, design, and decorate baked items for all occasions from Cakes, Pies and Breads.

Central New Mexico Community College Jan. 2011 - May 2013

Student

AAS Degree Culinary Arts concentration in Baking and Pastry

Pacific Pulmonary Services Santa Fe, NM Oct. 2008 – Oct. 2010

Patient Care Coordinator Assistant.

Work Experience:

Pacific Pulmonary Services Santa Fe, NM

Patient Care Coordinator Assistant.

I worked with patients for their oxygen and sleep testing, equipment delivery and set up. I answered any and all questions making sure the patient understood their equipment and use. I maintained all paperwork, testing and follow up testing for the patient needs. I tracked and maintained office inventory. I was on call after hours and weekends for patient needs and emergencies.

Ayudantes Inc. Santa Fe, NM June 2008- Oct. 2008

Operations & Safety Director

I oversaw the operations of 3 facilities including all equipment, security systems and vehicles. I maintained all employee training, agency compliance records, and inventory and company assets. I conducted all health and safety meetings and trainings.

ALTSD-APS. Albuquerque, NM June 2006-June 2008

Secretary

Data input of cases for investigation, create files for social workers to investigate. Type, process and file legal pleadings for court. Maintained office supply inventory, vehicle safety records and office furniture inventory with excel spreadsheets. Created power point presentations. Trouble shooting all computer issues, customer service, front office reception, filing.

Bank of America Rio Rancho, NM Mar. 2004 –June 2006

Consumer Banker

(Transfer from Banc of America Investments.)

Take inbound calls from customers in relation to their banking needs and questions. Solve and handle any issues they needed help with. I pulled daily and monthly stat reports updating team books. Conducted peer coaching. I delivered outstanding customer service to customers in every facet of their inquiries. Consistently exceed performance expectations

Bac of America Investments. Albuquerque, NM Feb.2003 – March 2004

Executive Administrative Assistant III

Maintained Regional Executives calendar, making appointments, rescheduling as necessary, make all travel arrangements, Air/Hotel/Car. Maintained file system with all compliance documents

Collecting all correspondence and required documentation of outside brokerage accounts required by law and regulations. Maintained office supply inventory, processing supply orders from start of process through processing bills for payment. Create and maintain excel spreadsheets with specialized confidential information. Coordinate location for trainings, registration, create daily sign in sheets, create and coordinate training materials to be used at training and make sure proper materials plus extras were at location prior to training. Data entry attendance of employees that completed training with test scores into database system. Register all banking centers to house licensed brokers as needed; making sure each location had the appropriate signage for compliance and legal protection.

Gather process and file all proper documents needed for compliance of the NASD, and Banc of America Investment Services.

America Online Albuquerque, NM Jan. 2002- Feb.2003

Customer Care Consultant

Take inbound phone calls from customers for technical support and other issues. Work through all issues and problems. Handle calls that are escalated.

The Connection Moriarty, NM Oct. 2000- Jan. 2002

Customer Service Agent \Administrative Assistant

Take inbound phone calls assisting customers with any and all concerns. Create and maintain all employee confidential information. Create all employees schedules for call center to run efficiently. Schedule all training classes for new hire and up-grade training. Process/maintain/troubleshoot all login codes for all computer applications and programs. Process monthly petty cash report for call center.

Process expense reports for employees that required help. Maintain inventory control of all office and call center supplies.

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