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Corporate Instructor/Facilitator/Consultant-Learning and Development

San Francisco, California, United States
January 13, 2017

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Indiana A. Barrenechea

*** ****** ******

San Francisco, CA 94110

(415)***-**** (cell) E-Mail:

Skills Summary:

Strong Analytical Skills

Leadership Development Consultant

Experienced Facilitation Skills

Excellent Oral, Written & Presentation Skills


Management and Supervisory Experience

Corporate Instructor/L&D

Program/Project Management

Contract Negotiations


Problem Solving/Decision-Making Skills

Process Improvements

Product Marketing/Product Development

Interviewing, Recruiting & Hiring Skills

Customer Service/Quality Assurance

Sales Support and Implementation

Health Care Management

Learning and Development Professional

Excellent Organizational Skills

Performance Management

Organizational Development

2011 – Present

AT&T – Leadership/Learning & Development/Corporate Instructor/Facilitator

Instruct first & second level managers on how to be extraordinary leaders and to help them achieve extraordinary results by building and maintaining strong relationships with their employees/managers and their customers. Ability to train people in current best practices and provide skill sets on engagement, coaching, employee relations, motivation, operations ((KMI’s-Key Measurement Indicators), communication, prioritizing techniques, solving problems, conflict management, diversity and inclusion, project management, and decision making. Training in leader led courses that provide managers with Leadership skills needed to effectively coach and develop a successful crew or team. Instruction on how to become extraordinary leaders based on critical competencies with character, honesty & integrity being the key components.

2004 – 2011

San Mateo Orthopedic -Health Care M.A.

Cultivate relationships with patients to ensure proper care and treatment is given. Educate and advise patients on specified medical issues within established parameters. Practice safety and environmental guidelines while abiding by HIPPA regulations to ensure patient confidentiality. Team with healthcare providers in obtaining authorizations for patient procedures. Build cross-functional relationships with healthcare providers, insurance companies, pharmaceuticals, and medical equipment vendors/suppliers in order to offer the highest level of patient care.

2003 – 2004

Bay Area Block Mounting – Director of Marketing

Provide strategic leadership to employees on growing the company based on the vision and mission of LamiFrame. Conducted market research to increase market awareness, and executed client communication and product promotion plans. Defined target markets and supplied ongoing market intelligence to the President of the company for decision-making and inclusion in the product framework. Developed Business/Marketing Plan for the Company while continuously auditing the plan to ensure feasibility and implemented those strategies for growing the business. Developed & executed programs for the overall rollout of the flagship product. Leadership role in maintaining communication to President of company on overall status & success of marketing department. Overall responsibility for training of sales team and implementation of sales strategies. Worked marketing campaign and on overall design and implementation of Lamiframe's products.

1998 – 2002

AT&T – Senior Customer Service Executive

Successfully managed 20 second level Service Executives statewide. Consistently increased customer satisfaction to the highest levels and provided total service assurance to 200 high-end, multi-million dollar accounts. Managed customer relationships with Platinum accounts within AT&T. Designed, developed and implemented a training program with SJSU for Service Executives/Managers to get Certification in Customer Service. Added creativity into courses that reflected the best interactive methodology for a company committed to quality employee learning. Its success resulted in the program being adopted by Ameritech. Proactive with multi-million dollar customers & advocate for all customer issues. Very strong in customer service skills. . Planned, directed and coordinated all customers' service requests for both pre-sale and post-sale activities. Point of escalation for customer issues, which resulted not only in satisfied customers, but exceptionally delighted customers.

1995 - 1998

AT&T - Leadership Development/Professional Development Consultant

Had accountability for analyzing, designing, developing, delivering and evaluating leadership development programs for Pacific Bell. Scheduled, evaluated and ran seminars and workshops. Expert in coaching, change management, diversity and inclusion, and performance monitoring. Experience working with different organizations within the company to develop and execute leadership development program, with experience in instructional design processes to ensure the creation, implementation and continual improvement of leadership development. Experience in influencing, negotiating, motivating and developing others in the organization. Instilled concepts of a thought process, such as beliefs, philosophies and principles of how and why a company is run, including conflict resolution concepts that enable changes to employee behavior. Designed, prepared and delivered training & development plans. Also responsible for organizational development and change management, working with upper management on company goals and strategies to maximize efficiency in the workplace.


AT&T - Lead Project Manager/Sales Support & Implementation/Premier Accounts

Project Manager for Public School Initiative for all K-12, Public Libraries, Community Colleges and Federal government accounts. Manage multiple projects successfully. Project managed customer's products & services from inception to fruition. Worked closely with customers, marketing team and operations to assure successful completion of orders. Coordination, presale, installation/implementation, and post-sale activities for data products. Provided product support and addressed all customer needs. Provided project leadership with overall accountability of deliverables and objectives. Total success was accomplished and was recognized company-wide & achieved Sterling Club Award.

1991 – 1993

AT&T/Pacific Bell Internet - Senior Process/Project Manager

Managed quality & process managers to ensure total satisfaction for products sold to customers. Worked on improving process flows to reduce potential errors, ultimately improving the process flow of orders. Responsible for the mechanization of manual processes and implemented best practices of the industry for all products and services offered. Participated as part of a core team in the planning, specifications, development and implementation of all new products. Developed leading practices to improve the operation and process of orders.


MBA in Marketing from GGU

BA in Business Administration from SFSU

BA in Latin American Studies from SFSU

Two Years of Law School

Specialized Training:

Microsoft Word, Project, Excel, Power Point


Fluent in Spanish, Read Write and Speak

Professional Licenses, Accreditations and Memberships:

Certified in Data Communications

Certified in Customer Service from SJSU

Member of Golden Gate University Alumni Association

Member of San Francisco State University Alumni Association


Edda Nix (916) ***-****

Teo Brown (770) ***-****

Natalie Kerr (510) ***-****

More Available Upon Request


Business Acumen

Health Industry

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