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Director of Maintenance Operation

Danville, Virginia, United States
January 13, 2017

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Joseph “Eric” Lawless

**** ****** **** ***** ** *4054


Professional Profile:

Experienced service tech, service manager and director of operations with a passion for continuous improvement. I Posses strong leadership, communication and interpersonal skills demonstrated by progressive promotions of additional responsibility at Quixote MM LLC. I am Committed to promoting team concept and motivating associates to perform at their best. I am a Proactive and analytical thinker committed to customer service and world class quality.

Professional History:

October 1995 – Present Quixote Movie Movers LLC

October 1995 – July 1999 Service technician

Preventive detailed inspection, trouble shooting 12 volt, 120 volt, and 240 volt electrical systems. Repair and maintain maintenance of all systems, including but not limited to electrical, plumbing, flooring, generators, hydraulics and propane

July 1999 – July 2009 East Coast Service Manager/ Maintenance operation Trainer

Oversee all service operations of entire East Coast service branch including Michigan, Virginia, Georgia, and Louisiana locations. Schedule labor of entire work force, responsible for entire East Coast parts department and budget. Monitor and control all of East coast payroll thru Paylocity.

July 2009 – present Director of Operations

Lead and manage team of employees

Schedule all work orders / operation planning according to needs of operation

Supervise and follow up of personnel assignments and projects

Train new employees on maintenance operations and procedures

Process all necessary paperwork and/ or reports such as estimates, billing, repair orders and payroll

Collaborate with other locations and department managers

Basic human resource functions such as recruitment and evaluation of service department

Oversee parts department to assure necessary parts are available for upcoming work orders

Interact with customers to assure that they are receiving service and sales that they have come to expect and deserve

Contact this candidate