Director of Maintenance Operation
Resume:
Joseph “Eric” Lawless
**** ****** **** ***** ** *4054
***********@*****.***
Professional Profile:
Experienced service tech, service manager and director of operations with a passion for continuous improvement. I Posses strong leadership, communication and interpersonal skills demonstrated by progressive promotions of additional responsibility at Quixote MM LLC. I am Committed to promoting team concept and motivating associates to perform at their best. I am a Proactive and analytical thinker committed to customer service and world class quality.
Professional History:
October 1995 – Present Quixote Movie Movers LLC
October 1995 – July 1999 Service technician
Preventive detailed inspection, trouble shooting 12 volt, 120 volt, and 240 volt electrical systems. Repair and maintain maintenance of all systems, including but not limited to electrical, plumbing, flooring, generators, hydraulics and propane
July 1999 – July 2009 East Coast Service Manager/ Maintenance operation Trainer
Oversee all service operations of entire East Coast service branch including Michigan, Virginia, Georgia, and Louisiana locations. Schedule labor of entire work force, responsible for entire East Coast parts department and budget. Monitor and control all of East coast payroll thru Paylocity.
July 2009 – present Director of Operations
Lead and manage team of employees
Schedule all work orders / operation planning according to needs of operation
Supervise and follow up of personnel assignments and projects
Train new employees on maintenance operations and procedures
Process all necessary paperwork and/ or reports such as estimates, billing, repair orders and payroll
Collaborate with other locations and department managers
Basic human resource functions such as recruitment and evaluation of service department
Oversee parts department to assure necessary parts are available for upcoming work orders
Interact with customers to assure that they are receiving service and sales that they have come to expect and deserve
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