Customer Service

Gwen Williams

Hotel Reservationist/Call Center Supervisor

Houston, TX 77028

***************@*****.*** - 832-***-****

Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales

* Dynamic customer service professional experienced in both call-center and hotel reservations

* Excel at listening to customer needs and creating solutions that provide value to the customer.

* Highly professional-dependable, reliable able to perform duties within a timely manner within a busy period.

Authorized to work in the US for any employer

WORK EXPERIENCE

Call Center Supervisor

Paragon Casino Resort - Marksville, LA - January 2010 to June 2015 Excellent communication skills, creative problem solving and relationship building skills, Inform prospective hotel guest of higher room value options, Maintain a close working relationship with the call center reservationist associates and the Casino Host, Handle call-backs, and emails within a 24 hour period and acknowledge guest complaints and concerns. Hotel Reservations Agent

Paragon Casino Resort - Marksville, LA - January 2004 to August 2010 Make Hotel Reservations, Evaluates and issued guest complimentaries for all venues, Ability to learn quickly and adapt to customers needs,

Players Club Representative

Paragon Casino and Resort - Marksville, LA - June 1996 to March 2004 Greet guest upon bus arrival,

Make new guest accounts and existing ones, and

Work promotions

EDUCATION

Vocational in Office Ocuppation

Washington Vocational School - Washington, LA

1982 to 1984

Morrow High School - Morrow, LA

1980 to 1984

SKILLS

Excel, Word and Outlook. (10+ years)

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