Customer Service Manager
Resume:
Cathy Ord
Greenville, Ohio 45331
*****.*****@*****.***
SKILLS
Capable and professional team player seeking Administrative position at a local company. Skill set includes, over 8 years customer service experience, strong computer skills in MS Office, and graphic design programs.
EXPERIENCE
The News Gazette, Winchester, IN - Office Manager OCTOBER 2015- PRESENT
● Advise and investigate customer’s billing questions for Circulation and Advertising payments.
● Calculate and analyze weekly deposits, payroll hours, and ledger.
● Create weekly insert schedule and review with the mailroom to ensure proper insertion date.
● Formulated and organized new department filing system.
Club 7 Sports, Greenville, OH - Graphic Designer
FEBRUARY 2014 - OCTOBER 2015
● Analyze order ticket and build artwork.
● Review order with customer to clarify any questions.
● Construct award plaques and trophies.
Staples, Greenville, OH - Copy and Print Supervisor OCTOBER 2007 - FEBRUARY 2014
● Mentored and developed team of 3 associates.
● Became chief point of contact for local businesses print needs.
● Maintained supply budget of 2% of monthly sales.
● Resolved customer issues with, Copy and Print, UPS, and generalized returns when a manager was unavailable.
EDUCATION
Edison Community College, Piqua, OH - AAB Marketing/Design 2000 - 2003
Marketing degree with emphasis in Graphic Design
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