Customer Care Service
Resume:
Deborah J Allen
Madison, North Carolina 27025
**************@*****.***
Objective: I am actively seeking part-time and full-time employment as a home-based customer care agent.
Experience: Frontier Communications
Customer Care Representative August 1, 2016 to present I take all incoming calls regarding billing questions and locate the accounts. Check service order status and upgrade services for TV, phone and internet. I take payments and transfer calls to other departments when necessary. I use several programs to answer questions and use a chat-room for any additional assistance
Higherone, Inc. New Haven, Connecticut
Customer Care Agent July 29, 2013 through October 9, 2015 (position elimination)
Responsible for all incoming calls regarding online banking, establishing accounts, monitoring account activity regarding debit and credit card transactions.Provide any available information regarding financial aid refunds and other deposits. Provide aid and assistance to customers who are activating the card and setting up an account online. Transfer calls to other departments when necessary.Place orders for replacement cards and offer assistance regarding any features available with the One Account checking account and other refund preferences.
As a home-based customer care agent, I was required to use several programs to complete each incoming call; Cisco VPN with Cisco Desktop Agent. I also use job aids and Easy Help to create tickets for each call and for escalated calls as well. I had the support of chat rooms and the use of emails and IM when needed.
Guilford County Sheriff Department Greensboro, North Carolina
Detention Services Specialist October 2006 through January 2013 (retired)
As a specialist, I answered all incoming calls for the detention center. I assisted the public,attorneys
bondsmen and other law enforcement agents.I set up visitation, took in funds for inmate accounts. I sorted and checked incoming mail for possible contraband.I filed reports and made copies of any necessary papers/documents. I observed the behavior of all persons who entered the facility in order to maintain a secure and safe environment.
Warrant Repository Specialist April 2004 through October 2006 (position eliminated)
Responsible for all incoming calls from the public.Answered all calls from law enforcement by telephone or via radio transmission. Ran checks for warrants or civil papers. Communicated with other states and other counties regarding warrants and probation violations. Made warrants available to officers who had the offender in custody in the Magistrate’s office.Faxed warrants to other states and counties for service. Entered and filed all warrants issued for Guilford County.
Detention Officer April 2000 through April 2004
As a detention Officer I was responsible for the safety of the inmates on each floor I was assigned to. I pulled inmates for court, visitation, attorney visits and releases.I kept records of each days activities. I made sure each inmate was fed and had the necessary items for personal hygiene.
Education Kaplan Univeristy Davenport, Iowa (online)
Bachelor’s Degree/Criminal Justice Technology
Rockingham Community College Wentworth, North Carolina
Associates Degree Criminal Justice
Achievements
Kaplan University graduated Magna Cum Laude and was on the Dean’s List
Rockingham Community College Phi Theta Kappa Honor Society (1997)
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