Customer Service Front Desk

Yumary Morfa

Cell 786-***-****

*** ******* ***** *** *** Miami springs, fl 33166 *********@*******.*** OBJECTIVE

My objective is to excel and be a positive attribute to a company or business. I

would like to be in a position where I can take the education and experience I have learned and expand in it in order to help myself and my employer as well in order to achieve one common goal. EDUCATION

* 2004-2005 Florida career college * passed my medical billing and coding exam, given by ncct national competency testing

* 2002 Miami spring senior high school graduate * 2000 president of rotary club in Miami Beach senior high * 1998-2000 played varsity soccer Miami Beach senior high Skills

Class room management Handle office technology Answer 10 line phone systems and effectively communicate with customers Work with all Microsoft programs Customer service

Handle all types of currency transactions Multitask

Knowledgeable in word, excel PowerPoint, etc.

Able to communicate in English and Spanish effectively.

Refrences upon request

EXPERIENCE

2015-2016 homework help

New life after school program

I help students in the grade level I’m assign to with their homework or assignment needed for class, review spelling word with them, help the student improve in their schoolwork. 09/2014-2017 reading interventionist (reading coach) Hialeah Elem.

I would pull student that are struggling in reading and language Arts and give that the

fundamentals in reading so that they are able to improve. I would find out of the students that are struggling in this area by giving them a series of test to see their level. I would also monitor their progress during the school year, this information helped when student needed to evaluated even further.

3/29/2008-12/14/2012 receiving/ front desk /concierge Atlantic and Pacific Assoc.

I started working with the company as receiving clerk. I would register, log in collect ids and

distribute badges for construction workers, repair men and or installers while building was be

under construction and security was the upmost importance. I also logged in package they were

delivered by FedEx, ups, USPS, & dhl. 09-18-2008 I was prompted to front desk/ concierge

that included but does not limit to greet and register all guests. Log in and file all envelope or

item left for residents, called residents of incoming packages and or items left for them also

advised resident that they had a guest to go up to unit, assist management with residents concern or questions. Worked with several systems such as elevator system to allow guest to go up to indicated floors. Worked with another system to watch cameras for unusual situations and inform the correct person. Ensure that all areas are locked for security purposes. 01/2003- 05/2006 server

Airport dinner

I would attend to all guest needs take orders, serve guest, cashier, work with all

coworkers to ensure the restaurant was always clean and ready at all times for incoming guest, help close or open restaurant. Help train new employees. All employees had to help at the register.

11/2002--12-2003 file room clerk

Mallah Furman & co. P.A.

I had to file correspondence in client files, create new incoming client file. I was

responsible for incoming and outgoing faxes. Ordering and handling of all FedEx and other courier services. Help on phone when receptionist goes to lunch. 05/1998-11/2002 cashier

Milams market

I would work on the register as cashier, balancing at end of shift, remember several codes

to get the right pricing on produce that available to customers, and help train new baggers and

cashiers. I would also help out where needed.

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