Customer Service Manager
Resume:
Anthony T. Lattimer
*********@*******.***
Objective
I am currently seeking a full-time position in which to offer my experience, talents, and knowledge to a growing professional environment as I learn more about cu s to m er service in transportation, warehousing and business sales industry.
Qualifications
I have extensive computer knowledge that deals with tracking cargo and deliveries. Over the years I’ve learned in-house computer programs that were specifically written for the company I was with. Working through the years I have acquired a vast amount of knowledge and know-how when it comes to customer service and various vendors of a large variety in product sales. I have several letters from supervisors showing that I have a “rock solid attitude” and am “ready to serve” the customer and their needs. I do what I can to make the customer happy and satisfied without costing the company a lot, if any, money. For this I have been commended by both the customer and the company supervisor. I have developed a lasting relationship which improved their sales and mine. Education
1988-1991-Nacogdoches High School-Nacogdoches, TX
High School Diploma
1991-1993-Angelina College-Lufkin, TX
General Business
1993-1998 - United States Air Force -Japan
CCAF, Community College of the Air Force
Transportation Warehousing
1993-1998 - University of Maryland-Japan
General Business
1993-1998 - University of Texas-Japan
General Business
Experience
3/2012-11/2016 3D Vending, Mount Pleasant, TX
Computer Tech Manager
As a Tech Manager for 3D Vending, I was sole responsible for start to finish the setup of all Sweepstakes game rooms. I had to put together a set number of machines with the proper software in order for certain software companies to download their games to these computers. I was also responsible for the invoice and tracking of all games rooms across Texas. I have learned extensive training in all aspects of computers due to working with these systems. I have learned to do the following performances Word, 10 Key, Excel, Powerpoint and Business plans. Experience
2/2011-3/2012 Parker Trailers, Mount Pleasant, TX
General Help
While getting familiar with Mount Pleasant again I took a temporary job with Parker Trailers. I was responsible for preparing trailers before they went into the paint booths for spraying. I also was outside helping finish the trailers with putting the planks onto the trailers, this took some time due to the fact we had to measure the width and have the proper spacing gaps between each piece of lumber. Experience
11/2007-7/2010 Coca Cola Company, Big Pine Key, FL Account Manager Small Store
While I was employed at the Coca Cola Company I was in charge of maintaining and updating around fifty small store accounts beginning at Big Pine Key and working through to the end of Islamorada. I was responsible for maintaining these accounts with proper product execution without having out of stocks take place. I also upgraded these accounts with new product introduction and new sale signs by using the promotional items with discounts; along with going over their gross profit margin to insure they received the best possible deal for their location. I was on call for my customers to make certain they were always satisfied with the product and helped to rectify any situation that arose immediately. There are/were several more details to this position that I will be more than happy to give further information on upon request and/or interview.
Experience
7/2006-8/2007 KOA Resort Sugarloaf Key, FL.
General Help
I started working at KOA as general park upkeep. I would drive around and pick up trash, take care of weeds and do minor maintenance on RV trailers. I was moved all around the campground learning various job sections for when other workers went on vacation . I learned retail for the first time and put my customer service skills to the test. I worked the front desk doing reservations on the phone and also helped customer check in on there site they were staying on. Also, while in the store I dealt greatly with receiving, pricing and stocking various items, I was also given the task of dealing with vendors from drink distributors for our store, café and Pub. Experience
2/2005-6/2006 Hensley Attachments Mansfield, TX.
Shipping and Receiving Warehouse Manager
I first hired on with Hensley Industries out of Dallas, TX when Komatsu, a Japanese company bought it out. It was then that I was sent to the Attachments division in Mansfield to reorganize the warehouse and pull in more shipping vendors for better competition of rates to save the company money and time. I used my skills from my previous job as a dispatcher to gather more intelligence on rate plans and go through existing contracts that were established years before and grandfathered new products from Japan and Mexico offices to fit our shipping and receiving needs. I also helped to increase shipping for our monthly goals of a million plus . Our end of the month shipping procedures went smoother due to shipping more from the warehouse throughout the month than previously.
(Please ask for further details if needed)
Experience
5/2001-8/2004 Pilgrim’s Pride, Dallas, TX
Transportation Systems Administrator
I started working for Pilgrim’s Pride in May of 2001 in Nacogdoches, TX. I was on third shift shipping which I was in charge of working with a system called SAP. This system linked all of the Pilgrim’s Pride plants together with inventory control to finishing at the customer with Transportation. My main responsibility was inbound and outbound traffic of trucks carrying our product. In February of 2002 I was transferred to Pittsburg, TX to help start off a new distribution plant for Pilgrim’s Pride with a completely new system called WMS (Warehouse Movement System). I was in charge of this system while on duty to control the automated system that took pallets of cargo from the truck that was being unloaded to the freezer and vice versa for outgoing loads. This job took a great amount of organization to control two monitors and two systems together at the same time. In October of 2003 I was again transferred to Dallas, TX in the Transportation section to help restructure the dispatching office. This job required both multitask and organizational skills in order to effectively do the job. I was a supervisor in charge of second shift both sales personnel, customers and the trucking companies we hired to move the loads. I also had to make sure the three shuttle drivers kept moving trailers from four different yards to four different sections to avoid any down time for the plant and save money. Experience
1/1993-6/1998 United States Air Force Japan and Missouri Transportation Deployment Mobility Command
I served six years in the United States Air Force, the first four in Japan and the last two in Missouri. While my specific field of training may have been shipping and receiving, I do have qualifications for account management. In Japan, I saved over $230,000 every six months by insuring timely deployments of various units to hot locations, which included funding for the shipping items in our squadron. I also helped the flight save over $55,000 by having the various squadrons on base come to pick up their shipments by deadline. I also helped the squadron save over $6,000 by reorganizing the warehouse and producing an inventory control order. While I was stationed in Missouri I was given more managerial duties which included delegating duties to four Airman under my command, attending staff meetings, keeping the moral up in the squadron, making sure the staff stayed on top of their duties, writing evaluations and having one on one discussions.
References
Amy Beavers
3D Vending Asst Manager
Personal/Professional
Diana Cotton
Personal
Adan Dominguez
Parker Trailers
Personal/Professional
Gold Star Finance
Professional
Rhonda Harvard McClelland
Family
Paul Cooley
Family
Gilbert Olivarez
Professional
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