Customer Service Team Leader

OBJECTIVE

CORE QUALIFICATIONS

EXPERIENCE

MICHAEL NEAL

*******@*****.***

To obtain a position that will enable me to use my strong organization skills and ability to work well with people.

* ****s of experience providing

customer support. an unwavering

commitment to customer service

with the ability to build

relationships and win customer

loyalty.

06/2015 to Current Foreman

Ace Roofing - Georgetown, Indiana

Planned, organized and oversaw daily activities of multiple production crews. 05/2006 to 06/2015 Service Consultant

Swope Chrysler Dodge Jeep - Elizabethtown, Kentucky Managed vehicle repair requests and regular service appointments, ensured timely completion of vehicle services. Inspected repairs and cleanliness of vehicles. Launched and used Wi Advisor.

08/2005 to 04/2006 Fork Lift Operator

Defense Reutilization and Marketing Office (DRMO) - Fort Knox, Kentucky Transported materials using 4,000-15,000 lb. forklifts in a safe manner, warehoused property, conducted weekly inventory using barcodes, checked stock numbers and demil codes and moved property. Maintained a clean warehouse, performed maintenance on forklifts using DLA1731 form and pulled property for customer.

09/2004 to 08/2005 Powder Coater

Dant Clayton - Louisville, Kentucky

Loaded and unloaded powder coat line and performed quality checks on finished material.

07/2003 to 09/2004 Projectionist

Movie Palace - Elizabethtown, Kentucky

Worked the Projectors.

02/2003 to 07/2003 Stone Setter

Keith's Monument - Elizabethtown, Kentucky

Delivery and installations of head stones.

03/2001 to 02/2003 Independent Contractor

Self Employed - Elizabethtown, Kentucky

EDUCATION

Performed various cleaning and maintenance jobs.

10/1994 to 02/2001 Team Leader

Akebono Corp. - Elizabethtown, Kentucky

1998 Team Leader- Supervised day to day production department activities and personnel, enforced company policies, rules, regulations and safety rules; Leading production employees in continuous improvement activities. Directed production personnel to maintain product quality. Participated in training and safety programs in order to enhance the overall affectiveness of the work area, interviewed candidates for hire.

1997 Group Leader- Assisted associates with machine operations, performed quality checks, machine checks and maintenance prevention. 1994 Production Associate- Operated equipment and machinery used in the production process, kept work area clean, organized and safe. Worked in fast paced environment with fast changing priorities. Followed all safety rules and quality standards.

1993 Central Hardin - Cecilia, Kentucky, United States

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