Customer Service, Receptionist, Cashier
Resume:
Renee Zimbelman
*************@*****.***
True Justice International, New Bern NC 03/2023 – 12/2024
House Supervisor
Drove the ladies to appointments, took them shopping, morning check ins, there for one on one needs, dispersed medications.
Brynn Marr Hospital, Jacksonville NC 02/2020 -05/2021
Responsible for answering calls, and for using paging system. Process patients for admission and document inventory of patients.
Express Employment Professionals
Pueblo CO 81003
Armor Storage – Customer Service Representative 2019 -2019
Answer calls, take payments, handle cash/deposits, show units and complete rental agreements, sell U-Haul inventory and handle U-Haul vehicle rental.
Springs Rescue Mission, Colorado Springs CO 2018 - 2019
Connections Coordinator
Oversee the operation in the women’s shelter, men’s shelter and the Resource Center.
Checking in guests for beds, checking for unauthorized property, monitoring laundry room for guests, monitoring women’s shower,
Work closely with security, complete shift report.
Crisis Pregnancy Outreach, Sapulpa OK 2017 - 2018
House Manager
Oversee the operation of the home. Orient birth Moms to the house. Go over contract upon arrival. Assign chores and ensure completion. Assign laundry days. Supply order and pick up including food. Maintenance/Cleanliness of the house. Transportation to appointments. Cook healthy nutritious meals. Promote life skills learning. Handle disagreements that may arise. Provide Bible study one a week.
Gospel Home for Women, Colorado Springs CO. 2016 - 2017
House Manager/Program Director
Oversee the operation of the women's home.
Maintain accountability of the residents. Urinalysis done if needed or required. Schedule chores and laundry days.
Maintain the cleanliness of the home
One on one counseling
Burlington Coat Factory, Jacksonville NC 2015 – 2016
Cashier/Floor Associate
Greet customers with smile, hi, etc. Friendly and speedy cashier
Checked floor for misplaced items, EAS placement on items
Stock or rearrange shelves
Answer questions from customers
Womack Army Medical Center, Fort Bragg NC 2011 – 2012 Supervisory Medical Support Assistant
Served as the Supervisory Medical Support Assistant for five clinics located in Department of Orthopedics and Rehabilitation
Managed Medical Support Assistants work schedules to ensure areas are staffed Received and processed leave requests
Responsible for time and attendance for the MSAs
Rater for fourteen Medical Support Assistants using disciplinary action when warranted Interviewed and selected new hires
Processed and integrated new hires into the Department Resolved patient and employee complaints
Monitored and evaluated productivity of all MSAs by pulling reports from the computer system to see what improvements are needed and observation of their work
Monitored and create ways to increase efficiency in performance of Medical Support Assistants
Ensured scheduling and rescheduling of appointments was accomplished within guidelines .
Womack Army Medical Center, Fort Bragg NC 2010 – 2011 Patient Appointment Assistant
Patient Appointment Assistant responsible for the day-to-day operations of a patient appointment system serving a multi-disciplinary outpatient medical facility
Collected and compiled data for reports, file records, communication and automated data processing equipment related to patient scheduling
Served as the clinic primary point of contact for customers and staff investigating all pertinent sources of information
Coordinated with clinic administrator
Provided in-service training and orientation for staff concerning patient appointment scheduling
Womack Army Medical Center, Fort Bragg NC 2000 – 2010 Medical Support Assistant
Determined eligibility for care, gathered insurance information, updated demographics in CHCS.
Greeted patients/visitors in a friendly and helpful manner.
Ensured patients were enrolled in Tricare with a Primary Care Manager assigned or pending Performed the duties as the enrollment clerk for the clinic to include the use of a private database drive
Interviewed patients for in processing into the clinic as well as out processing those leaving Provided on the job training for newly assigned clerks
Answered inquiries about primary care manager assignments and complaints Identified, analyzed and recorded problem areas within patient care system Maintained files, maintained medical records in accordance with prescribed directives. Filed military forms documenting patient care into patient medical records. Conducts daily pull, delivery and retrieval of patient records. Searched for missing paperwork or records.
Requested information pertaining to patient treatment to put in the medical record. Adhered to policy and procedures including HIPPA.
EDUCATION
Phillips Junior College – Columbus GA – Associate’s Degree – Business Administration emphasis in Office Management
Kaplan University – Chicago Illinois – Bachelor’s Degree – Psychology
Charis Bible College-Woodland Park CO-Masters Degree-Biblical Studies
TRAINING
Dean Radtke "Maximum CEO" Leadership Training
Microsoft programs. People orientated, able to prioritize work proficiently, great organizing skill, able to learn quickly, self-motivated.
Assured quality, quantity and accuracy requirements were met
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