Medical Support Assistant
Resume:
Renee Whigham
***********@*****.***
Gospel Home for Women, Colorado Springs CO. 2016 - present
House Manager/Program Director
Oversee the operation of the women's home.
Maintain accountability of the residents,
Do urinalysis if needed or required
Schedule chores and laundry days
Maintain the cleanliness of the home
One on one counseling
Burlington Coat Factory, Jacksonville NC 2015 – 2016
Cashier/Floor Associate
Greet customers with smile, hi, etc.
Friendly and speedy check out
Checked floor for misplaced items, EAS placement on clothes
Answer questions from customers
Set up displays
Womack Army Medical Center, Fort Bragg NC 2011 – 2012
Supervisory Medical Support Assistant
Served as the Supervisory Medical Support Assistant for five clinics located in Department of Orthopedics and Rehabilitation
Managed Medical Support Assistants work schedules to ensure areas are staffed
Received and processed leave requests
Responsible for time and attendance for the MSAs
Rater for fourteen Medical Support Assistants using disciplinary action when warranted
Interviewed and selected new hires
Processed and integrated new hires into the Department
Resolved patient and employee complaints
Monitored and evaluated productivity of all MSAs by pulling reports from the computer system to see what improvements are needed and observation of their work
Monitored and create ways to increase efficiency in performance of Medical Support Assistants
Ensured scheduling and rescheduling of appointments was accomplished within guidelines
Training provided for customer friendly service
Womack Army Medical Center, Fort Bragg NC 2010 – 2011
Patient Appointment Assistant
Patient Appointment Assistant responsible for the day to day operations of a patient appointment system serving a multi-disciplinary outpatient medical facility
Collected and compiled data for reports, file records, communication and automated data processing equipment related to patient scheduling
Served as the clinic primary point of contact for customers and staff investigating all pertinent sources of information
Coordinated with clinic administrator
Provided in-service training and orientation for staff concerning patient appointment scheduling
Womack Army Medical Center, Fort Bragg NC 2000 – 2010
Medical Support Assistant
Determined eligibility for care, gathered insurance information, updated demographics in CHCS.
Greeted patients/visitors in a friendly and helpful manner.
Ensured patients were enrolled in Tricare with a Primary Care Manager assigned or pending
Performed the duties as the enrollment clerk for the clinic to include the use of a private database drive
Interviewed patients for in processing into the clinic as well as out processing those leaving
Provided on the job training for newly assigned clerks
Answered inquiries about primary care manager assignments and complaints
Identified, analyzed and recorded problem areas within patient care system
Assured quality, quantity and accuracy requirements were met
Maintained files, maintained medical records in accordance with prescribed directives. Filed military forms documenting patient care into patient medical records. Conducts daily pull, delivery and retrieval of patient records. Searched for missing paperwork or records. Requested information pertaining to patient treatment to put in the medical record. Adhered to policy and procedures including HIPPA.
EDUCATION
Phillips Junior College – Columbus GA – Associate’s Degree – Business Administration emphasis in Office Management
Kaplan University – Chicago Illinois – Bachelor’s Degree – Psychology
TRAINING
Dean Radtke "Maximum CEO" Leadership Training
Microsoft programs. People orientated, able to prioritize work proficiently, great organizing skill, able to learn quickly, self-motivated.
Contact this candidate