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Medical Support Assistant

Colorado Springs, Colorado, United States
January 13, 2017

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Renee Whigham


Gospel Home for Women, Colorado Springs CO. 2016 - present

House Manager/Program Director

Oversee the operation of the women's home.

Maintain accountability of the residents,

Do urinalysis if needed or required

Schedule chores and laundry days

Maintain the cleanliness of the home

One on one counseling

Burlington Coat Factory, Jacksonville NC 2015 – 2016

Cashier/Floor Associate

Greet customers with smile, hi, etc.

Friendly and speedy check out

Checked floor for misplaced items, EAS placement on clothes

Answer questions from customers

Set up displays

Womack Army Medical Center, Fort Bragg NC 2011 – 2012

Supervisory Medical Support Assistant

Served as the Supervisory Medical Support Assistant for five clinics located in Department of Orthopedics and Rehabilitation

Managed Medical Support Assistants work schedules to ensure areas are staffed

Received and processed leave requests

Responsible for time and attendance for the MSAs

Rater for fourteen Medical Support Assistants using disciplinary action when warranted

Interviewed and selected new hires

Processed and integrated new hires into the Department

Resolved patient and employee complaints

Monitored and evaluated productivity of all MSAs by pulling reports from the computer system to see what improvements are needed and observation of their work

Monitored and create ways to increase efficiency in performance of Medical Support Assistants

Ensured scheduling and rescheduling of appointments was accomplished within guidelines

Training provided for customer friendly service

Womack Army Medical Center, Fort Bragg NC 2010 – 2011

Patient Appointment Assistant

Patient Appointment Assistant responsible for the day to day operations of a patient appointment system serving a multi-disciplinary outpatient medical facility

Collected and compiled data for reports, file records, communication and automated data processing equipment related to patient scheduling

Served as the clinic primary point of contact for customers and staff investigating all pertinent sources of information

Coordinated with clinic administrator

Provided in-service training and orientation for staff concerning patient appointment scheduling

Womack Army Medical Center, Fort Bragg NC 2000 – 2010

Medical Support Assistant

Determined eligibility for care, gathered insurance information, updated demographics in CHCS.

Greeted patients/visitors in a friendly and helpful manner.

Ensured patients were enrolled in Tricare with a Primary Care Manager assigned or pending

Performed the duties as the enrollment clerk for the clinic to include the use of a private database drive

Interviewed patients for in processing into the clinic as well as out processing those leaving

Provided on the job training for newly assigned clerks

Answered inquiries about primary care manager assignments and complaints

Identified, analyzed and recorded problem areas within patient care system

Assured quality, quantity and accuracy requirements were met

Maintained files, maintained medical records in accordance with prescribed directives. Filed military forms documenting patient care into patient medical records. Conducts daily pull, delivery and retrieval of patient records. Searched for missing paperwork or records. Requested information pertaining to patient treatment to put in the medical record. Adhered to policy and procedures including HIPPA.


Phillips Junior College – Columbus GA – Associate’s Degree – Business Administration emphasis in Office Management

Kaplan University – Chicago Illinois – Bachelor’s Degree – Psychology


Dean Radtke "Maximum CEO" Leadership Training

Microsoft programs. People orientated, able to prioritize work proficiently, great organizing skill, able to learn quickly, self-motivated.

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