Customer Service Manager
Resume:
Brendan Douglass *************@*****.*** 609-***-**** (Cell)
Newton MA, 02460
Paralegal professional primarily focusing on workers compensation claim review within CMS and the Medicare and Government guidelines. Proficient at analyzing risk and legal issues to mitigate insurance disputes
Self-Starter
Organized
Excellent Communication Skills
Strong attention to detail
Claims Review
Flexible
EDUCATION
Roger Williams University Bristol, RI
Bachelor of Science August, 2009 Major: Business Management
Core Concentration: Psychology
EXPERIENCE
Boston Blades, Boston, MA 9/2016-Present
Sponsorship Coordinator
Research potential sponsors and develop proposals to send to organizations to solicit sponsorships
Meet with potential sponsors, establish a rapport and maintain relationship with (potential) sponsor(s)
Implement sponsorship and fund raising strategies in order to maximize revenues
Ensure appropriate delivery of sponsorship programs at every level of the project
Seek new sponsors by taking referrals and searching different avenues such as the web
Handle negotiations with sponsors
Plan, Coordinate and implement events to bring together possible sponsors
Act as a liaison between sponsors and the team
Ensure that sponsors are integrated into as many aspects of promotional campaigns as possible
Seek in-kind support from different corporations and foundations
Develop appropriate correspondence such as proposals, thank you letter and program outcome information
Kriss Law Atlantic, Needham, MA 7/2016-12/2016
Legal Assistant
Reviewed Closing Packages prior to going on record and being sent back to lender
Scanned and sort internal documentation to proper internal file
Supplied clients with closing package after funds have been dispersed for their records
Boston Glass Group, Brookline, MA 3/2016-6/2016
Business Manager
Handled the Day to Day scheduling of jobs around the Boston area
Updated customer call logs
Provided estimates to potential customers
Wrote invoices
Answered customer questions
Rubenstein & Associates P.C, Framingham, MA 1/2016-2/2016
Paralegal
Opened files
Ordered title searches
Ordered plot plans
Requested MLC from towns
Drafted documents associated with sale of property
Harmon Law Office, Newton, MA 12/2014-12/2015
Legal Assistant
Opened all team files
Entered files into investor system (Lenstar, Ramn)
Prepared reinstatement/payoff letters
Prepared HUD/VA files for insurance
Followed up on return foreclosure documents
Prepared over night packages
Communicated with clients via phone and website
Prepared title claims
Drafted assignment and discharge of mortgages
ISO Claims Partners, North Reading, MA 4/2012 – 7/2014
(Formerly ISO Crowe Paradis Services)
CMS Paralegal
Reviewed and managed daily work queue of Medicare Set A-Sides (“MSA”) for submission to the Centers for Medicare and Medicaid Services (“CMS”) as well as development letters issued by CMS requesting additional documentation
Reviewed MSA’s for accuracy and completeness
Assisted clients with obtaining and providing the necessary documents required by CMS for approval
Followed up with the Worker Compensation Review Contractor (“WCRC”) to review files and determine what documentation is needed to complete review
Educated clients and third parties on CMS policies and procedures
Updated clients on the status of their cases to ensure to ensure they are kept up to date on the stats of their pending file.
Assisted CMS Compliance Manger in other tasks as determined appropriate
John N. Calvino Esq. Law Associates, Providence, RI 8/2009 – 4/2012
Legal Clerk
Assisted office staff in completion of claim break downs, insuring all account balances are paid
Completed final claim review
Assisted paralegals obtaining critical information from insurance companies to create claims and prepare letters of representation
Created and assisted in the completion of Medicare and Government lien information for clients
John N. Calvino Esq. Law Associates, Providence RI 6/2009 – 8/2009
Internship
Assisted interviewing potential clients to authenticate validity of case
Assisted office staffs in completion of claim break downs, insuring all account balances are paid, writing up final claim review.
Assisted paralegals to obtain critical information from insurance companies to create claims and draft letters of representation.
Kyla Coburn Design, Providence, RI 7/2008 – 8/2008
Internship
Conducted market research to develop a new business plan for an interior design firm
Assisted office manager with office duties
Assisted with general accounting for the firm
Maintained client accounts
Strategic Business Products, Hillsborough, NJ 7/2006 – 7/2008
Customer Service
Answered phones and delivered orders for clients of a business-to-business office supply company
Completed customer returns
Provided superior customer service and work quality while demonstrating attention to detail
ACTIVITIES
Roger Williams Ice Hockey Club Vice President 2/2008 – 4/2009
COMPUTER SKILLS
Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Quickbooks and Google Drive
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