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Senior Program Manager

Purcellville, Virginia, United States
January 13, 2017

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Darla M. Howard-Ramirez, MBA, PMP

Purcellville, Virginia, United States 20132

(301) ***-****

Nationality/Visa Status US Citizen

Years’ Experience + 15 Years

Summary Senior Consultant, reporting to C Level executives, Program Manager, extensive CRM experience and application upgrades, Enterprise Integration and Implementations, Internal and External Customer Adoption Manager, GUI Adoption Manager, IT Manager in Agile and SDLC methodologies, PMP since 2002

Verticals Mortgage/Financial Institutions, Government Contracting


• Demonstrated effectiveness for persuasive leadership and program management by strategically defining, structuring and then implementing a wide variety of directives, including data strategy, change management, business process, finance, compliance, systems development, COTS integration, process redesign, & operations

• Experienced in corporate level contracting and evaluation of business process and standards, including data management, application usability, strategic change management, risk management, diversified global management, outsourcing and complete life cycle systems development, Agile, PMLC, SDLC, CRM, RUP, CMMI

• Elected by Senior Board Members and served as PMIWDC CEO/President in 2012

• Repeatedly served as and requested personal coach and mentor


CEO/COO/CFO Enterprise Management Resource

Strategic Risk, Policy & Compliance, Financial, Data, CRM, UI, Business Process Change, & Technical Management, Portfolio/Program Management

Private Industry & Government Contracting

Principal Partner of Waterford West, LLC Consulting


AVERETT UNIVERSITY, Danville, VA Master of Business Administration (MBA)

UNIVERSITY OF MARYLAND, College Park, MD Bachelor of Arts (BA) in Economics


User Adoption & Customer Relationship Management (CRM):

● Internal staff and External Corporate customer’s Adoption Program Manager for Freddie Mac’s Loan Coverage Advisor application’s development and release, including General User Interface (GUI) content, application usability, data representation, marketing, communication and training

● Responsive CRM POC for the enterprise wide integration and adoption of MS platform upgrades with Freddie Mac and Fannie Mae

● Point of Contact (POC) for Legal team and business interest coordination to ensure external application UI and reporting are reviewed for compliance and accepted by all internal stakeholders

● Establish reputation as the business SME that provided direction, including defining GUI content, format and functionality for online redesign internal and externally facing program at NFCU

Strategic Risk, Program & Portfolio Management:

● Manage a successful multi-year, Freddie Mac $36M program utilizing Agile methodology with internal and external stakeholder demands – including daily operations, business interdependency coordination, internal and external presentations, training and overall adoption & communications

● NFCU Program Manager with over 15 defined projects totaling over $25M, including Online

Redesign for web based banking, Small Work Requests and additional proposals requiring coordinated integration with other programs utilizing PMLC, SDLC & HP's PPM tool

● Managed projects covering Compliance, Style Sheets improvement, NFCU web site, Online Membership Application, Marketing, & COTS supporting application development efforts

● Fannie Mae’s Portfolio Project Manager (PPM) & leader of 2 Local Governance Councils (LGC) for Capital Markets and Securities & Pricing teams, composed of SVPs, VPs, and Directors

● Managed critical corporate portfolios with over 43 projects totaling more than $65M, including the evaluation & approval of new business cases, project change requests, dependency management, weekly executive status reporting & tracking benefits realization of closed efforts

● Successfully managed complete portfolios; including 86 business and technology PMs while ensuring the necessary funding gates, process reviews and proper methodology adherence (i.e. PMLC, SDLC, Agile, TOGAF)

● SME used to establish a Capital Markets PMO and a Data Strategy PMO for an enterprise initiative, with highly matrix work streams. Also reviewed and evaluated proposed portfolio management software tools

Executive Finance Management:

● Served as global operations process consultant to Dyncorp CFO & Senior IT Director of Strategy and provided international, corporate level, infrastructure financial management and analysis to implement process improvements and drive system enhancements resulting in an increased corporate cash flow and a decreased Day Sales Outstanding (DSO) from 92 to 60 days within only 9 months

● Identified areas for global corporate process improvement which resulted in increased average monthly-expedited Accounts Receivables (AR) collection of $240.9M and a parallel collection of $63.2M in previously unfunded, non-billed and unpaid aged AR

● Facilitated quicker billing of $18M in completion payment, bonus accruals to comply with

DFAR standards and served as DCAA interface for selected audit inquiries

● Worked directly with leaders in the Department of State (DoS) and the Department of Defense (DoD) to ensure cooperation and collaboration for timely invoice processing and if necessary, secured additional or a reallocation of funding.

● Utilized as the onsite corporate SME resource in Falls Church, VA, Alliance, TX and Dubai, UAE for the PeopleSoft Field Payroll System (FPS), and the Time & Labor (T&L) software project integration for Dubai, Afghanistan & Iraq

● Work with Consumer Financial Protection Bureau (CFPB) new set of forms that combine Truth

in Lending Act (TILA) and Real Estate Settlement Procedures Act (RESPA) disclosures as required by the Dodd-Frank Act

● Performed analysis, audit and process definition to register Mortgage Loan Originators (MLOs) with the National Mortgage Loan System (NMLS) for the SAFE Act Registration

● Reported to Fannie Mae’s SVP & Treasurer for coordination of Sarbanes Oxley (SOX) and

Restatement End User Computing (EUC) projects for the Portfolio Division while managing 2

Amortization Restatement work streams

● Organized and facilitated meetings, created presentations and directed weekly status communications with Senior Vice Presidents, VPs, Directors, Corporate Project Sponsors, Peer Managers, OFHEO and PWC auditors concerning assigned corporate initiatives, project planning, measurements, status, activities, challenges, risks and issues

● Directed several different corporate line operations on how to implement and support SOX regulations including process changes, documentation and registration of End User Computing (EUC) while ensuring restatement systems were compliant with said guidelines

Contracts Management:

● Developed proposals for annual corporate initiatives totaling between $5M and $35M,including projects that would initially save over $2 million in operational maintenance costs with an increasing rate of return over time

● Planned, negotiated, and implemented 3-year term, service delivery projects with annual revenue of over $1.8 million per year utilizing global Third Party Vendors (TPV)

● Created multi-phased Managed Services Contracts and Bid Proposals utilizing Change Control

Notes (CCN), Request Orders (RO), Statements of Work (SOW), and Requests for Proposal (RFP)

● Owned the service solution and the responsibility for resolving any technical, financial, systems and operational issues throughout the contract signature process and as requested, through implementation

● Managed external vendors covering large enterprise changes, process changes, COTS, and internal development including integration of supporting application development efforts

Data Management:

● Provided strategic management for several data quality efforts including the review of existing systems and planning for future migrations and enhancements

● Provided direction, evaluation, planning and use for existing data and methodology for providing future business intelligence

● Researched baseline in house and 3rd party data management for a comprehensive evaluation of possible external data sources, costs, frequency, and quality to propose new or improved strategic corporate uses of said data

Resource Leadership and Management:

● Performed daily PM tasks of positively motivating staff, coaching team, maintaining project plans, scheduling meetings, documenting activities, assigning goals, monitoring budget, managing internationally based resources while following the appropriate PMLC, SDLC & RUP guidelines

● Successfully managed multiple Suntrust Bank branches and provided teams from 10 to 25 with daily management, annual reviews, support, encouragement, direction, “one on one” coaching and training to diverse staff members

● Solicited often by peer managers to provide positive and direct feedback on complex situations and processes

● Managed Freddie Mac large scale, cross-divisional initiatives with significant tactical & strategic impacts, with over 50 direct reports including SOX Attestation and Data Quality projects


NAVY FEDERAL CREDIT UNION (NFCU), Vienna, VA 8/2015 – Present

(World's Largest Credit Union targeting US military, defense members and their families)

Senior Consultant Project Manager for Branch Operations and Lending

FREDDIE MAC, McLean, VA 03/2013 – 03/2015

(Government Sponsored Enterprise (GSE) that provides financial liquidity to the US mortgage industry) SF Offerings – Senior Program Manager Consultant

NAVY FEDERAL CREDIT UNION (NFCU), Vienna, VA 10/2010 – 03/2013

Online Redesign Senior Program Manager Consultant

FANNIE MAE, Washington, DC 02/2010 – 10/2010

(Government Sponsored Enterprise (GSE) that provides financial liquidity to the US mortgage industry) Central Program Office (CPO) – Senior Portfolio Manager Consultant

FREDDIE MAC, McLean, VA 09/2009 – 12/2009

Client Services – Senior PM Consultant

DYNCORP INTL, Falls Church, VA 06/2008 – 04/2009

(Global Defense and Government Contracting) DSO Project Team – Senior Financial Consultant

FREDDIE MAC, McLean, VA 07/2006 – 12/2007

Division Oversight & Enterprise Program Office – Senior PM Consultant

FANNIE MAE, Washington, DC 07/2005 – 07/2006

Treasury, Amortization & Impairment Divisions – Senior PM Consultant

FREDDIE MAC, McLean, VA 06/2004 – 07/2005

Center of Excellence (COE) – Change Management Consultant

UNISYS, Reston, VA 07/2003 – 06/2004

(International Government Contracting)

Health & Human Services Division PM and Lead Business Analyst

FREDDIE MAC, McLean, VA 07/2002 - 07/2003

Single Family Division Consultant – Project Manager

MCI WORLDCOM (WCOM), Ashburn, VA 01/2001- 06/2002

(International Telecommunications Company) Global Solutions Strategic Program Manager


PMIWDC, Washington DC Metro Area 01/2001 – 12/31/2014

(Project Management Institute Washington DC Chapter (PMIWDC) the world’s largest Chapter of the Project Management Institute (PMI) that provides a professional development & network for project and program managers)

PMIWDC Finance Volunteer, Board of Directors AVP of Finance, Director at Large, 2011 Vice Chair & COO, 2012 Chair & CEO, 2013 Past Chair


HP PPM, Jira, Planview, iRise Reader, Rational Suite (including Requisite Pro, Clear Quest, Clear Case, XDE and SoDA), Cognos Reports, CostPoint, CostXpert, ProVision, PeopleSoft, MS Office, MS Project, MS Visio, MS PowerPoint, MS Excel, MS Access, MS Outlook, Lotus Notes, SharePoint, CRM, HP ALM, Hyperion, SAP, SQL Advantage, Remedy, WinZip, DOORS

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