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Customer Service Manager

Location:
Albuquerque, NM
Salary:
38000.00
Posted:
January 13, 2017

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Resume:

ERIC M. GARNER –

**** ***** ** ** # ** F / acx9ox@r.postjobfree.com / 720-***-****

Objective

Pursue career with reputable company. Company who cares about their clients and employees, providing growth and opportunity.

Profile

Motivated, personable business professional. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Project Management

Report Preparation

Written Correspondence

General Office Skills

Computer Savvy

Customer Service

Scheduling

Marketing & Sales

Insurance Billing

Accting/Bookkeeping

Management

Professional Presentations

HALLOWEEN CITY – ALBUQUERQUE, NM

STORE MANAGER # 8354 09/2016 – 11/2016

MANAGED STORE THROUGH 2016 SEASON.

SET-UP STORE #8354, AND TEAR DOWN/INVENTORY 3 LOCATIONS IN NM

ENSURED OUTSTANDING CUSTOMER SERVICE WITH NO ISSUES SEASON 2016

NO STAFF TURNOVER THROUGHOUT SEASON

XTREME CLEAN L.L.C. – ALBUQUERQUE, NM

CARPET CLEANING TECHNICIAN - 04/15 – 08/2016

• PERFORM CLEANING AND SANITIZING OF CARPETS & UPHOLSTERY, BILL AND COLLECT MONEY FROM CLIENTS FOR SERVICES RENDERED.

ATHOME DÉCOR SUPERSTORE – ALBUQUERQUE, NM

OPERATIONS MGR - 02/15 - 04/15

• RECEIVING, PROCESSING/MERCHANDISING FREIGHT DAILY, FORKLIFT OPERATION, SAFETY. BUILDING DISPLAYS, ENDCAP REINVENTION, EXCEPTIONAL CUSTOMER SERVICE. TRAINING, DEVELOPING CURRENT STAFF. EVALUATION/DEVELOPENT PROGRAM.

GIANT/WESTERN REFINING – ALBUQUERQUE, NM

STORE MGR - 12/14 - 02/15

• DAILY SHIFT PROCEDURES, EOD, MARKETING, MERCHANDISING STORE, PLANOGRAMS, MERCHANDISE COUNTS FOR INVENTORY PURPOSES, TRAIN NEW EMPLOYEES ON PROPER PROCEDURES (I.E.- CASH HANDLING, CUSTOMER SERVICE, STOCKING PROCEDURES).

CEFCO/FIKES – SOMERVILLE, TX

STORE MGR – 05/14 - 12/14

• SHIFT ANALYSIS, EOD PROCEDURES, MERCHANDISING, VENDOR RELATIONS, PLANOGRAMS, BANKING, CASH/INVENTORY CONTROLS, LOSS PREVENTION. CONTROL COUNTS FOR INVENTORY PURPOSES, TRAINING, DEVELOPING CURRENT AND FUTURE STAFF.

• INTERNAL / EXTERNAL MARKETING STRATEGIES.

LOVES TRAVEL STOPS – SANTA ROSA, NM

MANAGER, 02/13 - 05/14

.• DAILY SHIFT PROCEDURES, SHIFT ANALYSIS, EOD, MARKETING, MERCHANDISING, PLANOGRAMS, ONGOING TRAINING FOR NEW/EXISTING EMPLOYEES.

• ENSURING ALL STAFF IN RESTAURANT, C-STORE, DIESEL, TIRE SHOP PERFORMING SHIFT DUTIES AND ADHERING TO SAFETY PROCEDURES AT ALL TIMES.

ALLSTATE / FARMERS INSURANCE – Lakewood, CO

Insurance Producer – 12/11 – 02/13

• ACCIDENT, LIFE&HEALTH, LTC, PROPERTY/CASUALTY, ANNUITIES LICENSED. WORKED WITH MEDICARE, LIFE, HEALTH INSURANCE PRODUCTS.

CIRCLE K STORES INC. – Greenwood Village, CO

Store Manager/District Manager – 01/07 – 08/11

• DAILY OPERATIONS AS STORE MGR/ DISTRICT MGR – BANKING, INVENTORY CONTROLS, ORDERING, STAFFING (NEW HIRES/TURNOVER RATIO/LABOR), INVENTORY CONTROLS (AUDITING), P&L STATEMENTS

• PRODUCT MARKETING (POP, VENDOR SPONSORED EVENTS AND PRODUCTS). VENDOR PARTNERSHIP, WORK COMP/LABOR DISPUTES. ANNUAL STORE MGR REVIEWS. HANDLING CUSTOMER CONCERNS/COMPLAINTS, MONTHLY/QUARTERLY MEETING (SAFETY, CUSTOMER RELATIONS, PROMOTIONS).

LABCORP – Englewood, CO

Service Represenative – 05/06 – 01/07

• PROVIDE CLIENTS WITH TIMELY, ACCURATE SPECIMEN RETRIEVAL. DELIVER REPORTS/SUPPLIES TO CLIENTS, COMPLETE DAILY ROUTE SHEETS/REPORTS WITH ACCURACY AND NEATNESS.

QUEST DIAGNOSTICS – Denver, CO

RSR II / Dispatcher – 03/01 – 05/06

• PROVIDE CLIENTS/HOSPITALS WITH ACCUARATE AND TIMELY SPECIMEN PICK UP.

• PROVIDE CLIENTS WITH INFORMATION ABOUT CHANGES IN BUSINESS UNIT. DELIVER REPORTS/SUPPLIES TO CLIENTS. DISPATCH DRIVERS TO CLIENTS OFFICES.

Education

BROOMFIELD HIGH SCHOOL – Broomfield, CO

INSURANCE & SECURITIES SCHOOL OF COLORADO – Lakewood, CO

KAPLAN UNIVERSITY – Denver, CO

LIFE/HEALTH/ACCIDENT/P&C/LTC/ANNUITIES SCHOOLING



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