Customer Service Sales

Norma Hughes

Objective

Fort Smith, AR

***********@*****.*** - 479-***-****

To obtain a position with an established company that can benefit from my strong organizational and interpersonal skills as well as bilingual abilities. Trustworthy, self-motivated, multi-tasking, and detail-oriented professional who excels working in a fast-paced environment. Authorized to work in the US for any employer

WORK EXPERIENCE

Closing Title Agent

Waco Title Company - 2016 to 2016

-2016

• Facilitate loan closings by preparing proper documentation, explaining legal documents to customers, and obtaining required signatures.

• Prepare settlement statements for closings and serve as a resource to realtors, buyers/sellers, lenders, and builders regarding closing procedures.

• Disburse and balance closing funds as well as keeping up with last minute requirements from realtors and lenders to secure the closing of a loan.

• Determine what requirements must be met before closing a loan by analyzing the file - title insurance commitment, real estate contract, lender requirements, etc.

• Maintain customers updated on the status of their closings. Office Manager

Hughes Medical Care Clinic - 2011 to 2014

• Oversee billing, schedule patients, maintain medical records, and provide educational material to patients.

• Make deposits and reconcile business account statements.

• Order office and medical supplies, submit billing statements, and generate inventory records.

• Formulate and implement short term goals and objectives to secure long term goals; maintain the office functional for daily business.

Mortgage Loan Officer

BancorpSouth - 2001 to 2008

• Pre-qualify/pre-approve loans, evaluate applications, and review credit history to determine loan risk.

• Consult with clients seeking to refinance or purchase property through the pre-qualification/pre-approval process.

• Help customers determine the best loan product for their budget and track loans from initiation to closing.

• Monitor pipeline of loans in progress to oversee their timely completion.

• Conduct sales calls, seminars, and open houses for Real Estate agents to solicit and nurture long lasting business relationships.

• Develop and retain business relationships by providing exceptional customer service.

• Create and present monthly sales reports for upper management review while keeping a high level of confidentiality.

Hispanic Liaison

BancorpSouth - 1999 to 2001

• Develop promotional bilingual tools such as brochures, power point presentations, and radio/TV commercials.

• Advocate the use of bank services among the Hispanic Community thru presentations at churches, schools, libraries, and local companies.

• Work with the network of Latino leaders in the Ft Smith community to identify and bring solutions to some of the community's banking needs.

• Work within the bank to be more inclusive of the Hispanic Community.

• Develop and present monthly cross-sells reports to the senior leadership of the bank while keeping a high degree of confidentiality.

• Participate in meetings with some of the Hispanic Community leaders and non-profit organizations to increase awareness of the bank services.

• Serve several committees and boards to improve our presence in the community. Office Manager

ASAP-Temporary Staffing Agency - 1998 to 1999

• Take care of job openings, job placements, payroll, workmen compensation, company policies, etc.

• Review applications, interview applicant, provide job orientations, and perform drug screening.

• Document all staffing contacts, actions, and responses in the company computer database system.

• Make sales calls to current and potential customers to offer help with their staffing needs. EDUCATION

MBA in Master Business Administration

University of Central Arkansas - Conway, AR

1997

Bachelor in Accounting and Finance

UDLA-University of Las Americas - Puebla, Pue.

1992

SKILLS

Fluent in Spanish-written and spoken., Excel, Microsoft Word, Powerpoint

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