ALAN J. HUNT Henderson, NV 425-***-**** acx9of@r.postjobfree.com

TECHNICAL WRITER – INSTRUCTIONAL DESIGNER

Analyst – Curriculum Development – Training

PROFESSIONAL SUMMARY

Technical Writer: Extensive experience writing processes and procedures for technical and software documentation. Recognized for ability to develop effective, customer-focused content and solutions. 14-Year tenure at Microsoft.

Instructional Designer: Skilled in writing curriculum translating complex material into easily understood terms. Customizes learning concepts to meet needs of diverse audiences across technical and non-technical backgrounds.

Trainer: Articulate, polished, highly effective presenter and corporate trainer. Multi-industry background includes, healthcare, travel, technology, and call/contact centers, etc.

Adult Learning

LMS Administration

High-Impact Presentations

Instructor-Led Training (ILT)

Documentation/Prototyping

Certification Course Development

Training Assessment/Needs Analysis

CBT/e-Learning Course Development

Training Design, Delivery & Facilitation

Advanced Computer Skills - Graphic Design

Project Management

Team Building & Training

Web-Based Training (WBT) Instructional Design (ADDIE)

Microsoft Subject Matter Expert

CAREER PROGRESSION

Xerox for Nevada Health Link Customer Contact Center Las Vegas, NV 2013 - 2015

Xerox is a document management corporation contracted by Nevada Health Link, a state-certified health insurance provider.

LEARNING & DEVELOPMENT ANALYST

–Created, delivered, and presented training to ~200 new/existing agents, i.e. relevant components of Affordable Care Act, phone skills, and Exchange Enrollment Facilitator Certification training.

–Developed job aids, e-learning modules, and other materials, as well as provided analytical support.

–Additionally, stepped up and took over (with other Analyst) technical writing after leave of technical writer.

Expedia for Las Vegas Call Center Bellevue, WA 2010 - 2013

Expedia is a global online travel company; additionally powers travel booking for over 10K partners.

INSTRUCTIONAL DESIGNER - LEARNING MANAGEMENT SYSTEM (LMS) ADMINISTRATOR

–Wrote entire curriculum for seasonal employees. Created, edited, and updated numerous comprehensive instructor-led and e-learning training materials focused on tools and procedures for various lines of business within Expedia’s global call center network under extremely tight deadlines.

–Prepped several hundred courses using Adobe Captivate and uploaded to LMS. Created/edited all complex job aids in Adobe Illustrator to support Global Operations.

Microsoft - Microsoft Advertising Publisher Solutions Redmond, WA 2007 – 2009 & 1990 - 2002

World’s largest software maker by revenue.

CONTENT PUBLISHER II (2007 – 2009)

–Created help content, i.e. user guides, technical references, release guides, and white papers for both advertiser and publisher products.

TRAINING SPECIALIST, GLOBAL LEARNING SERVICES (2000 – 2002)

–Prepared training needs assessment of Product Support Services Division, i.e. courseware development and delivery, training timelines and schedules, and resource allocation.

–Delivered instructor-led teaching program that provided Microsoft's international product support group with in-depth understanding of new features, on time and ahead of budget.

–Jointly led training initiative for large-scale, globally deployed Excel 2002 upgrade, i.e. development and documentation of 150-page instructor manual.

TECHNICAL SUPPORT, TRAINING LEAD

–Developed strong customer – centric focus.

Alan J. Hunt 425-***-**** acx9of@r.postjobfree.com Page 4

Qualifacts (QSI) Seattle, WA 2004 – 2006

Enterprise electronic medical record, scheduling, billing and reporting systems for providers of behavior health services.

INSTRUCTIONAL DESIGNER - TRAINER

–Designed all aspects of training curriculum including 1,500 discrete screens for new enterprise-wide application that rolled out to 2,000+ county governments users.

–Project included design of curriculum template, several hundred pages of course material, and creation of Company Values Class for all new hires and existing employees.

INTERIM & CONTRACT POSITIONS

Delphi Groupe at National Security Technologies (NSTec) Austin, TX 2009 (Contract)

Delphi is a provider of wide-range of technical/engineering services to commercial and government clients. NSTec is made up of Northrop Grumman, AECOM, CH2M Hil, and Nuclear Fuel Services and manages Nevada Test Site (NTS) for NNSA.

SENIOR CONSULTANT - SENIOR TECHNICAL WRITER

–Documented operating procedures to complete tasks. Wrote white papers, and created e-Learning solution for e-FOM (electronic facility operations management) application to familiarize users with new method of creating and organizing data for Facilities Services department at Nevada Test Site of NSTec.

Comforce Technical Staffing at Boeing Bellevue, WA 2007 (Contract)

Comforce is staffing company. Boeing is designer/manufacturer of airplanes, rotorcraft, rockets and satellites and product support.

EMPLOYEE DEVELOPMENT SPECIALIST – COURSE MANAGER

–Partnered with other instructional designers and course managers in creation of training materials for Supply Chain Management Analyst’s (SCMA) and Materials Process Requirements Facilitator’s (MPRF) dedicated to Boeing's new 787 Dreamliner project.

Business Computer Training Institute Everett, WA 2004

Computer training institute.

INSTRUCTOR

–Classroom instructor for diverse mix of students from approved curriculum focusing on development of computer and office management skills.

–Training prepared students for career in technical sector or office environment.

Adecco Technical Renton, WA 2003 (Contract)

Technical consulting, staffing, placement, and transition company.

COURSEWARE DEVELOPER

–Subject Matter Expert in writing of five of six modules for new Microsoft Certification course that consisted of 21 lessons, each with four+ topics per lesson.

Covenant Solutions Atlanta, GA 2003

Custom training solutions, including both development and delivery.

TRAINING SPECIALIST

–Instructed classroom on assignments focusing on soft skills development for customer call center operatives.

Advanced Interactive Systems for Federal Transportation Security Administration (TSA) 2002 (Contract)

AIS is supplier for counter-terrorism, law enforcement, and military forces. TSA is agency of US DHS for aviation and transportation.

ON-THE-JOB TRAINING INSTRUCTOR (OJT)

–Prepared screeners to pass rigorous TSA inspection, evaluation, and examination on all detection/imaging equipment.

–Monitored job performance of newly trained TSAs during ramp-up to full baggage/passenger screening at airports throughout US.

EDUCATION & TECHNOLOGY

Degree - Electronics ITT Technical Seattle, WA

Software: Excel (Expert), Word, PowerPoint, Outlook, Project, Visio, Captivate, Illustrator, Articulate, Photoshop

Sample work: https://www.dropbox.com/sh/o9p3rdt30hjkjwv/AAD_zodyJw_5_XFso9YjFyLqa?dl=0

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