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Customer Service Quality Assurance Lab Tech

Location:
Conyers, Georgia, United States
Posted:
January 13, 2017

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CHEVLEE’ A. BROWN

**** **** ****** *******, ******* 30094 (678) ***-**** Email: acx9ni@r.postjobfree.com

OBJECTIVE: Secure a position with an organization that will allow me to use my knowledge and further my growth in the field of science and quality control.

QUALIFICATIONS:

•Strong knowledge of working with regulated and compliance guidelines.

•Familiar with HAACP and temperature controls

•Ability to assess my personal performance and others to make improvements or take corrective action

• Strong communication skills- oral, written, presentation with technical and non-technical personnel

• Ability to use logic and reasoning to identify conclusions or approaches to problems

•Extensive knowledge in the areas of chromatography- gas and liquid

•Familiar with Scanning Electron Microscopy and X-ray Micro Analysis

•Background coursework in chemistry, biology, and forensics science

•Skilled in Solid Phase Extraction, Chromatography – GC/MS and LC-MS, NMR, Thin Layer Chromatography (TLC),

•Familiar with gel electrophoresis, FTIR, Duquenois test

•Performing laboratory test in order to produce reliable and precise data to support scientific investigations

•Carrying out routine tasks accurately and following strict methodologies to carry out analyses.

•Constructing, maintaining and operating standard laboratory equipment.

•Using computers and performing mathematical calculations for preparation of graphs.

•Following and ensuring strict safety procedures and safety checks.

WORK HISTORY:

Golden State Foods, Conyers, Georgia 10-2015 – Present

Quality System Technician

Perform a variety of technical food product tests, process checks, and audits to ensure compliance with company, customer, governmental, process, and product quality, safety, and sanitation standards. Comply with the primary focus of the Quality Systems Department which is to ensure that only safe, high quality products are sent to our customers.

Responsibilities:

•Collect and prepare samples for microbiological, analytical, or chemical testing on surfaces raw materials, in-process, and finished products.

•Conduct tests and audits on products, processes, and facilities to ensure compliance with product consistency, safety, and quality standards. Calibrate and maintain testing equipment to ensure accuracy and reliability of QA procedures.

•Conduct and verify monitoring activities to support the quality program and department.

•Maintain records and test results to facilitate availability of accurate and thorough information. Conduct research, data analysis, and compile reports to support departmental, regulatory, and/or customer needs.

•Daily interact with plant personnel to provide quality and safety-related information. Keep associates apprised of quality/safety concerns and situations. Work towards establishing solutions to concerns and, when possible, prevent unforeseen situations that could compromise product quality/safety.

•Work with governmental inspectors to maintain establishment compliance to regulatory guidelines.

•Train new employees on specific techniques and practices. Visually observe associates and ensure compliance.

• Performs other related or assigned duties and projects as needed

EDUCATION:

•Diploma – Salem High School, 2010

•B. S. Bachelors of Natural Sciences

Forensic Science, Concentration in Chemistry. Albany State University, 2015

UNDERGRADUATE RESEARCH

Albany State University - STEM program

Albany, GA

1/ 8/12

Furman University

NSF Research Experience Undergraduate (REU)

Greenville, SC

05/12 - 07/12

ACS Southeastern Regional Meeting (SERMACS)

Raleigh, NC

11/ 2012

INTERNSHIPS:

¥West End Medical Center, Inc. Atlanta, GA

-Effectively processed and organized confidential medical records

-Assist with other medical office needs, including scheduling, telephone inquiries

-Marketing responsibilities include, patient retention, service promotions and customer service calls

¥American Red Cross Douglasville, GA

-Managed medical records system according to compliance

-Mailing room duties: duplication, scanning, project management, product delivery -Nurse shadow experience at Emory University Hospital

-Assist maintaining schedules, calendars and meeting requests for management

¥Premiere Inc. Marietta, GA

-Proficient customer service delivery to clients with effective clerical support

- Confirm and organize client payment plans

- Schedule client appointments

¥Dougherty County Sheriff Office Albany, GA

-Maintained confidential records

-Filing and serving subpoenas, warrants, and civil papers

-Deputy Shadow experience

-Registered sex offenders

-Observed court cases



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