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Quality Assurance Management

Location:
Charlotte, North Carolina, United States
Posted:
January 13, 2017

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PROFESSIONAL SUMMARY

Have over ** years experience in the Information Systems industry in positions as QA Manager and Test Engineer. Have extensive experience in IBM Rational Enterprise Test Suite and with HP Mercury’s Quality Center, ALM, Loadrunner. Immediately available for interview and assignment. Experience with Microsoft TFS and Microsoft Test Manager (MTM). 12 years experience in Rational Robot, TestManager, RequisitePro and ClearQuest, 20 years experience in Requirements Management, Test Management, Defect Tracking, and Test Automation. 16 years Web Based Quality assurance. Experience in Mobile Testing and backend testing.

TECHNICAL EXPERIENCE

Programming Languages: T-SQL, Visual Basic, JCL, DCL

Software/Databases: JIRA, Bamboo, Confluence, Visual Studio TFS, Microsoft Test Manager, Coded UI, Selenium, IBM Rational Team Test Suite, IBM Rational Manual Tester, IBM Rational Functional Tester, Robot, Clear Quest Defect Tracker, ClearCase, Mercury Quality Center, QTP, Microsoft Test Manager, DOCUMENTUM, PVCS Tracker, Powerbuilder, MS Project, MSOffice, Lotus Notes, TOAD, Oracle, SQL Server, JAVA, .NET, GUI, UAT, TFS, Visual Studio

Operating Systems: Windows, iOS, Android

Hardware: IBM PCs, Compatibles, AS400

PROFESSIONAL EXPERIENCE

County of Mecklenburg – Charlotte, NC Jan 16 – Current

QA Manager

Perform lead testing on the Mecklenburg County Department of Social Services applications

Manage Sr. QA Analysts and QA Consultants on multiple Software Development Projects

Lead Testing efforts on Microsoft Dynamics CRM project for 4 Criminal Justice applications

Coordinate and conduct the training for entry level QA Testers

Create best-practice policies and procedures for the Quality Services Department

Maintain the Quality Services intranet site for the county of Mecklenburg

Coordinate software development project activities with BA, PM, DBA, Lead Developers and Product Owners

Write and Design QA artifacts for use as templates

Technologies: Visual Studio, TFS, MTM, Azure, Microsoft Dynamics CRM, SharePoint, Selenium, Coded UI, MDM

Anthem/Accenture – Norfolk, VA Dec 15 – Jan 16

Mobile Tester

Performed mobile testing on the Anthem Blue Cross Blue Shield mobile applications

Executed Test Plans for Benefits, Claims, Find Care, ID Cards, and Health Records processes

Used Perfecto, DeviceAnywhere and Google Chrome mobile test tools for test script execution for iOS and Android devices

Performed Test Planning, Requirements Management and Defect Management using JIRA

Reported on progress of Sprints through use of JIRA Sprint Planning functionality

Collaborated with PMs, BAs, DBAs and project stakeholders using Confluence

Analyzed and updated Business Requirements Doc (BRD), Functional Specification Doc (FSD)

Technologies: JIRA, Confluence, Bamboo, Perfecto, DeviceAnywhere, iOS, Android, Google Chrome

Bank of America – Charlotte, NC Apr 15 – Nov 15

QA Engineer/Business Analyst

Risk Management/Stress Testing

Perform Quality Assurance Testing for Financial Stability Board (FSB) government regulatory system data including Borrowers, Deposits, Trade Liabilities and Repurchase Agreements

Perform Quality Assurance Testing for Shared Platform for Interdependent Entity Resources (SPIDER) government regulatory system data including Personnel, Applications, Real Estate, Affiliates and Third Parties

Coordinate UAT for User Community and SMEs

Perform Test Planning and Requirements Management using Team Foundation Server (TFS)

Report on progress of QA testing through use of test metric reports

Analyze and update Business Requirements Doc (BRD), Functional Specification Doc (FSD)

Write Traceability Matrices for Business Requirements and Test Requirements

Perform backend testing using Oracle/TOAD and SQL Server

Technologies: Regulatory Compliance, SQL Server, ORACLE/TOAD, SharePoint, TFS, Agile

Compass Group – Charlotte, NC Feb 15 – Apr 15

Test Automation

Performed Quality Assurance Testing for Cafeteria Menu Management System

Created Test Automation scripts using Telerik

Resolved Issues through use of Ticketing application (Remedy)

Used TFS for Test Planning and Requirements Management

Wrote Test Cases and Test Scripts

Technologies: Telerik, Menu Management, TFS, Agile, Remedy

SENTARA HEALTHCARE – Norfolk, VA Sept 11 – Dec 14

QA Manager

Performed Quality Assurance Testing for Sentara ID Manager application

Performed Mobile Application Testing for Sentara.com (Android, iOS, Blackberry)

Performed Quality Assurance Testing for Physician Search

Performed Quality Assurance Testing for SharePoint Upgrades

Coordinated UAT for User Community and SMEs

Performed Test Planning and Requirements Management using Team Foundation Server (TFS)

Analyze and update Business Requirements Docs (BRD), Functional Specification Docs (FSD)

Reported on progress of QA testing through use of test metric reports

Wrote Traceability Matrices for Business Requirements and Test Requirements

Performed backend testing using Oracle/TOAD

Technologies: Healthcare ERP, Business Analysis, ORACLE/TOAD, SharePoint 2010, TFS, Mobile, Performance Testing, DeviceAnywhere

NEXTSOURCE, Inc – New York, NY June 11 – Aug 11

Lead QA Analyst

Performed Quality Assurance Testing for Talent Acquisition Management System

Provided Customer Support for User Community

Resolved Issues through use of Ticketing application (RT)

Used Test Link for Test Planning and Requirements Management

Wrote Test Cases and Test Scripts

Reported on progress of QA testing through use of test metric reports

Wrote Traceability Matrices for Business Requirements and Test Requirements

Performed backend testing using Oracle/TOAD

Technologies: TestLink, Human Resources Management, Business Analysis, ORACLE/TOAD

STANDARD & POORS – New York, NY July 10 – Jan 11

Lead QA Analyst

Performed Quality Assurance Testing for Ratings Services

Performed QA Testing for People Data Master Project

Performed QA Testing for Ratings Summary Record (RSR) Automation

Used SharePoint for Document Control

Used Quality Center 10.0 for Test Planning and Defect Tracking

Managed 2 On-shore and 2 Off-shore QA Resources for Test Cases and Test Scripts

Reported on progress of QA testing through Agile/SCRUM methodology

Wrote Traceability Matrices for Business Requirements and Test Requirements

Performed backend testing using Oracle/TOAD

Technologies: Quality Center, SharePoint, AGILE/SCRUM, Off-Shore Resource Management

WESTWOOD ONE – New York, NY March 10 – May 10

Sr. QA Analyst

Perform Quality Assurance Testing for Airwave Radio Business Application that manages Sales Traffic, Programming, Affiliate Relations, Broadcast Operations, Commercial Continuity and Reports

Perform QA Testing for Client/Contract Maintenance

Perform QA Testing for Scheduling Maintenance

Perform QA Testing for Continuity Maintenance

Use SharePoint for Document Control and Defect Tracking.

Write Test Plans and Test Scripts

Reported to Developers, Designers and Department Heads on progress of QA testing.

Write Traceability Matrices for Business Requirements and Test Requirements

Provided Test Summaries for all application modules tested.

Technologies: QA testing, SharePoint, Requirements Management, Business Analysis, UAT

ADVANCE AUTO PARTS - Roanoke, VA Jan 09 – Feb 10

Sr. QA Analyst

Perform Quality Assurance Testing for Store Systems Development.

Perform UAT for Point of Sales application.

Perform Web Testing for Intranet Site.

Perform Web Testing for Internet Site (WEBSHPERE, MQ SERIES)

Perform QA Testing for SOP Maintenance Application developed with DOCUMENTUM

Use Mercury TestDirector 8.0 for QA Management and Defect Tracking.

Use Rational ClearQuest for PMO Workflow Management

Write Test Plans.

Reported to Developers, Designers and Department Heads on progress of QA testing.

Write Traceability Matrices for Business Requirements and Test Requirements

Provided Test Summaries for all applications tested.

Technologies: SalesForce, Web Testing, Mercury QTP, LoadRunner, Mercury TestDirector, Rational ClearQuest, Requirements Management, Business Analysis, Agile/SCRUM, Documentum

EPIQ SYSTEMS - New York, NY Aug 08 – Oct 08

Sr. QA Analyst

Performed UAT for eDiscovery application.

Performed UAT for Media Settings component.

Performed UAT for Contribution Reporting.

Performed UAT for Media List.

Wrote Business Specification for Billing Statistics and Reporting.

Reported to Developers, Designers and Department Heads on progress of QA testing.

Wrote defects using Test Track Defect Reporting application.

Provided Test Summaries for all applications tested.

Technologies: QA testing, Requirements Management, Business Analysis

FULLHOUSE MEDIA - Milwaukee, WI Oct 07 – Dec 07

QA Analyst

Performed web based quality assurance testing

Performed UAT for Miller Brewing USC/UCLA rivalry website

Performed UAT for Foster’s Beer website

Reported to developers, designers and department heads on progress of qa testing

Set up TestTrack defect tracking reporting tool

Provided test summaries for all applications tested

Technologies: QA testing, Requirements Management, Agile/SCRUM, Interactive Media, Performance Testing

EXTENDICARE VCPI - Milwaukee, WI Aug 07 – Oct 07

Sr. QA Analyst

Performed quality assurance testing for Medical Claims application

Performed quality assurance testing for Role Based Access application

Performed UAT for AR KX Modifier program change

Performed quality assurance testing for Remedy Interface application

Reported to Developers, Designers and Department Heads on progress of QA testing

Set Up Test Partner for Automated Testing

Set Up Track Record for Defect Tracking

Provided Test Summaries for all applications tested

Technologies: Compuware Automated Testing, Requirements Management, RUP

HEALTH PAYMENT SYSTEMS – Milwaukee, WI Nov 06 – Aug 07

Lead QA Analyst

Performed quality assurance testing for Medical Claims/Billing Internet application

Performed quality assurance testing for Web MD Internet application webmd.com

Performed UAT for Physician Online Mail feature

Performed Web based testing for the Physician Directory Feature

Reported to Developers, Designers and Department Heads on progress of QA testing

Utilized Mercury’s Quality Center for Defect Tracking

Utilized Compuware’s Test Partner for Automated Testing

Provided Traceability Matrices for all applications tested

Technologies: Mercury Quality Center, UAT, QA testing, Web MD, Payment Processing

VETERANS ADMINISTRATION ST - Petersburgh, FL Jul 06 – Oct 06

Sr. QA Automation Specialist

Performed quality assurance testing for VETSNET Claims/Benefits Administration system which includes modules for Claimant, Beneficiary, Financial, Compensation and Pension

Performed test execution using suite of test scripts both manual and automated

Developed Use Cases into Test Scripts

Reported to Developers, Designers and Department Heads on progress of QA testing

Utilized IBM Rational Clear Quest for Defect Tracking

Utilized IBM Rational Robot for writing Automated Test Scripts and for Regression Testing

Utilized IBM Rational Manual Tester for writing Manual Test Scripts and for Regression Testing

Provided Traceability Matrices for all applications tested

Utilized Dimensions Change Management software for version control

Technologies: VETSNET, Automated Test Scripts, IBM Rational Robot

BED BATH AND BEYOND - Union, NJ Jan 06 – Jun 06

Sr. QA Specialist

Performed quality assurance testing for Lotus Notes Applications for use on the company Intranet

Performed quality assurance testing on company Internet site

Utilized Compuware Track Record for defect tracking management, QA Director for Test Management, Test Partner for Regression Testing

Developed Test Strategies for QA

Wrote Manual Scripts

Provided Traceability Matrices for all applications tested

Technologies: SalesForce, QA testing, Requirements Management, Compuware Automated Testing

CP SHIPS - Tampa, FL Mar 05 – Jan 06

Sr. QA Specialist

Performed Web based quality assurance testing for CP Ships’ Vessel/Schedule Management System

Performed Mainframe based quality assurance testing for CP Ships’ Vessel/Schedule Management System on AS400

Developed test strategies for QA

Developed Use Cases into Manual Test Scripts

Reported to Developers, Designers and Department Heads on progress of QA testing

Utilizing Rational ClearQuest for Defect Tracking

Utilizing IBM Rational Functional Tester for writing Automated Test Scripts and for Regression Testing

Utilizing IBM Rational Manual Tester for writing Manual Test Scripts and for Regression Testing

Utilizing Rational RequisitePro for writing Use Cases

Utilizing Rational ClearCase to Maintain Project Documentation

Technologies: Test Scripts, Mainframe, ClearQuest, ClearCase, IBM Functional Tester, RUP

MTV NETWORKS - New York, NY Jun 04 – Feb 05

Sr. QA Analyst/Automation

Performed quality assurance testing for MTV Networks’ Affiliate Revenue System

Wrote automated tests utilizing Rational Robot to cover cases for Deals, Remittances, Payment Entry, Billing, and Adjustments

Reported defects to Developers

Performed Regression Testing through automation

Developed Use Cases into Manual Test Scripts

Utilized Rational Test Manager for Project Management through Test Planning

Technologies: Rational Robot Automated Test Scripts

LIBERTY MUTUAL - Indianapolis, Indiana Jan 04 – Jun 04

QA Analyst

Performed Web based quality assurance testing for Liberty Mutual’s Underwriting Assistant System

Developed test strategies with BAs

Provided System Performance Reports to Project Management

Reported to Web Developers, Web Designers and Department Heads on progress of QA testing

Utilized Rational Clear Quest for Defect Tracking

Utilized Rational Robot for writing Automated Test Scripts and for Regression Testing

Utilized Rational Requisite Pro for writing Use Cases

Utilized Rational Test Manager for writing Test Scripts

Technologies: ClearQuest, Rational Robot, QA testing, Use Cases, Robot

ANTHEM BLUE CROSS BLUE SHIELD - Indianapolis, Indiana Jul 03 – Dec 03

QA Analyst

Performed Web based quality assurance testing for Anthem Integrated Medical System (AIMS) application which interfaces with FACETS

Developed test strategies, test scripts and performed test execution on Claims Processing module

Provided System Performance Reports to Project Management

Participated in application defect elimination through defect reporting to Web Developers, Web Designers and Department Heads

Utilized Rational ClearQuest for Defect Tracking

Utilized Rational Robot for Regression Testing

Utilized Rational TestManager for overall test management

Mentored testers in the Rational Unified Process (RUP)

Technologies: RUP, ClearQuest, FACETS

LEARNING IDEAS - New York, NY Mar 03 – Jun 03

QA Analyst

Performed Web based quality assurance testing for Knowledge Share application which is a collaboration tool for sharing information via audio, video, chat, whiteboard and application sharing

Provided application defect reports to Web Developers, Web Designers and Department Heads utilizing Lotus Notes.

Technologies: Lotus Notes, Content Management

AIG - New York, NY Sep 02 – Feb 03

QA Analyst

Performing Web based quality assurance testing for Trade Credit application which entails analyzing Business Models

Developed test strategies, test scripts and performed manual test execution

Utilized Mercury Winrunner for automated test execution

Participated in application defect elimination through defect reporting to Web Developers, Web designers and Department Heads utilizing PVCS Tracker

Technologies: PVCS Tracker, WinRunner, LoadRunner, Trading Application

PFIZER – Lititz, PA Apr 02 – Aug 02

QA Engineer

Performing Web based quality assurance testing for Quality Insurance System application which entails Notice of Events, Corrective Actions and Laboratory Investigations.

Analyzing Business Models utilizing Rational Rose

Wrote Use Cases utilizing Rational Requisite Pro

Developed test strategies, test scripts and performed test execution

Utilized Rational Test Manager for test planning

Utilized Rational Robot for test automation

Utilized Rational Clear Quest for defect tracking

Providing System Performance Reports to Project Management

Technologies: Rational ClearQuest, Robot, TestManager, RequisitePro, RUP, Pharmaceutical

BLUE CROSS BLUE SHIELD - Jacksonville, FL Nov 01 – Apr 02

QA Engineer

Performed Web based quality assurance testing for Empower web enrollment application

Developed test strategies, test scripts and performed test execution Claims Eligibility module

Provided System Performance Reports to Project Management

Participated in application defect elimination through defect reporting to Web Developers, Web Designers and Department Heads

Utilized Mercury Test Director for Defect Tracking

Converted Mercury Interactive test data into Rational format

Uploaded converted Mercury test data into Rational

Technologies: Test Director, WinRunner, LoadRunner, Rational Unified Process

MCGRAW HILL - New York, NY Aug 00 – Oct 01

QA Engineer

Performed Web based quality assurance testing for McGraw-Hill’s Platts Technology Division, which included Web sites StandardandPoors.com, and Platts.com.

Developed test strategies and test plans

Performed test execution as well as developed business-case scenarios

Provided System Performance Reports and Statistical Analysis to Project Management

Participated in application defect elimination through defect reporting to Web Developers, Web Designers and Department Heads

Evaluated Automated Test Tools which included Rational’s SQA Robot and SQA Loadtest, Mercury’s Winrunner, Loadrunner and AstraQuick

Technologies: Winrunner, Loadrunner, SQA, Trading Application

RARE MEDIUM INC - New York, NY Jan 00 – Jul 00

Test Engineer

Performed Web based quality assurance testing for Rare Medium’s Quality Assurance Division

Tested web sites PaineWebber.com, ExpertCommerce.com and AtlantisResort.com.

Developed test strategies and test plans

Performed test execution

Developed business-case scenarios

Provided System Performance Reports and Statistical Analysis to Project Management

Participated in application defect elimination through defect reporting to Web Developers and Web Designers using Test Track database

Technologies: QA testing, Requirements Management, Automated Testing, Web Testing

RESEARCH INSTITUTE OF AMERICA RIAG - NEW YORK, NY Aug 98 – Dec 99

Test Engineer/QA Analyst/Business Analyst

Performed Year 2000 compliance testing for RIAG’s Corporate Finance Division, which included Web based applications for Internal Auditing, SEC Compliance, Finance, and Cost Management

Developed test strategies and test plans

Performed test execution utilizing Cyrano Web Tester

Wrote manual test plans to test business-case scenarios for Year 2000 compliance

Provided System Performance Reports and Statistical Analysis to Project Management

Participated in application defect elimination through defect reporting to application developers using Lotus Notes database.

Technologies: Lotus Notes, Content Management

TIAA CREF - New York, NY Nov 97 – Jul 98

Test Engineer/QA Analyst/Business Analyst

Performed Year 2000 compliance testing for TIAA-CREF’s Investment Accounting Division, which included GUI based client/server PC applications as well as Mainframe applications.

Developed test strategies, test plans

Utilized Rational SQA Suite to write automated test scripts

Wrote manual test plans to test business-case scenarios for Year 2000 compliance

Provided System Performance Reports and Statistical Analysis to Project Management

Participated in application defect elimination through defect reporting to application developers

Technologies: Project Management, Rational Robot, TestManager, RUP

PRUDENTIAL ENTERPRISE ENGINEERING - Florham Park, NJ Apr 97 – Nov 97

Test Engineer/QA Analyst/Business Analyst

Performed system integration, stress and user acceptance testing of Prudential’s Plan Accounting System, a GUI based client/server Windows NT application that processes income contributions, transfers, disbursements, expenses, dividends, credits and adjustments for the Asset Management, Guaranteed Products and Retirement Services business groups.

Developed test strategies, test plans and test execution utilizing Rational SQA Manager

Wrote automated test scripts utilizing Rational SQA Robot and SQA Test Log Viewer

Provided System Performance Reports and Statistical Analysis to Project Management.

Participated in application defect elimination through defect reporting to application developers using Lotus Notes and Microsoft Access databases

Performed system integration and user acceptance testing of Prudential’s Vision System, a GUI based client/server Windows NT application that employs Internet technology to provide financial data statistics to the Portfolio Managers

Technologies: Windows NT, MS Access, GUI, Rational Robot, TestManager, RUP

AMERICAN INTERNATIONAL GROUP AIG - New York, NY Nov 96 – Apr 97

Test Engineer/QA Analyst/Business Analyst

Performed system integration and stress testing of American International Group’s Workers’ Compensation Claims Online System, a GUI based client/server PC application that employs Workflow technology to process claims, investigations, litigations and financials

Utilized Rational SQA Manager to develop test strategiesand test plans utilizing,

Utilized Rational SQA Robot to write automated test scripts

Utilized Rational SQA Test Log Viewer to analyze test logs

Utilized Rational SQA LoadTest to perform load testing

Provided System Performance Reports and Statistical Analysis to Project Management

Participated in application defect elimination through defect reporting to application developers using Lotus Notes database

Technologies: Rational Enterprise Suite, SQA, Load Test, Lotus Notes, RUP, LoadTest

CITIBANK - New York, NY Oct 95 – Oct 96

Test Engineer/QA Analyst/Business Analyst

Performed user acceptance testing of Citibank’s Global Trade Information Management System, a GUI based client/server PC application that employs Imaging and Workflow technology to process letters of credit, collections and loans.

Utilized TestManager to develop test strategies and test plans

Utilized Rational SQA Robot to perform test execution

Wrote manual test scripts to test business-case scenarios

Provided end user support, user training and user documentation

Participated in application defect elimination through defect reporting to application developers using Lotus Notes database

Technologies: Lotus Notes, SQA Robot, TestManager, RUP, Trading Application

IMPLEMENTATION SPECIALISTS FOR HEALTHCARE - CEDAR GROVE, NJ Apr 95 – Aug 95

Project Manager, HRIS

Performed operational analysis

Developed systems architecture and integration strategy

Developed customized training and reports for healthcare clients implementing human resource information systems

Technologies: Cyborg Human Resource Management System

COMPUTRON TECHNOLOGIES - Rutherford, NJ Jun 94 – Apr 95

Financial Systems Trainer

Designed courseware for Purchasing and Inventory System

Delivered in-house and client site training

Maintained training databases for multiple platforms

Designed the GUI based versions of the Purchasing System Training Guides in Microsoft for Windows environment

Technologies: GUI, Systems Training

VNU BUSINESS INFORMATION SYSTEMS - New York, NY Jul 93 – Apr 94

Technical Support Analyst

Provided technical support to Payroll, Human Resources and Finance Departments

Performed Cyborg HRMS installations, upgrades and modifications

Provided end user support and documented departmental procedures

Served as Security Officer for the HRIS

Installed HRIS system and produced W2s, quarterly and year end reports for multiple employee databases nationwide

Technologies: Cyborg Human Resource Management System

MONMOUTH MEDICAL CENTER - Long Branch, NJ Jun 88 – Jul 93

Application Analyst

Identified, defined, analyzed and coordinated the implementation of hospital information systems

Facilitated interaction between the user community and computer services or selected vendor

Monitored system development/integration process through preparation of project workplans and status reports

Coordinated the implementation of the Cyborg Human Resource Management System which included Base Module, Benefits Administration, Salary Administration, Position Control, Applicant Tracking, Employee Relations and Report Writer

Trained Personnel staff on all modules

Technologies: Hospital Information Systems, Billing, Patient Accounting, Patient Management

MOBIL RESEARCH AND DEVELOPMENT CENTER - Pennington, NJ Jan 88 – Jun 88

CAD Designer

Drafted, edited and converted piping and instrumentation diagrams, process flow diagrams, electrical diagrams and floor plans into computerized format using Intergraph interactive graphic design workstation and software

Technologies: Intergraph CAD

BYERS ENGINEERING - Atlanta, GA Feb 85 – Dec 87

Training and Development Specialist

Developed training manuals for entry level CAD operators

Performed initial training of CAD operators

Worked on projects for Southern Bell, Southwest GTE, Pittsburgh Light and Gas and New York Telephone

Technologies: Intergraph CAD

EDUCATION

B.S. Mathematics

Morehouse College, Atlanta, Georgia



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