Customer Service Sales

Timothy P. Winship

*** ******* **** **********, **** 45066

Phone: 937-***-**** Fax: [Your Fax] E-Mail: **************@*****.*** Objective

• Strategic Planning and Leadership ● Teambuilding and Process Improvement ● DOT and OSHA Compliance Safety Management ● Quality Assurance ● Cost Control and Budgeting

• Highly successful operations executive with outstanding experience gained through a series of progressively responsible assignments in the high volume logistical coordination and delivery industry. An innovative leader who consistently and reliably exceeds expectations through leadership, strategic direction and relationship building and management by using the following unique characteristics and approaches:

• • Uses hands-on management style focusing profitability • Proactively manages and delegates tasks

• • Negotiates at an advanced level - vendors and unions. • Effectively communication at all organizational levels

• • Drives to enhance productivity and efficiency • Develops training for all levels of management

• • Thrives in fast-paced, high-pressure environment • Exceeds established performance, cost and quality goals

• • Employs exceptional leadership and teambuilding skills • Embraces safety as expected business practice

Seeing Professional career with excellent corporation to utilize my skills in management, operations, marketing and sales.

Experience

RailCrew Xpress March 2013-October 2013

General Manager for the Eastern Division

Manage 320 employees

Site managers

Safety managers

Drivers

Leads and dispatchers

Maintain fleet of 56 vehicles

Monitor safety for the division on a daily basis

Weekly meetings with Railroad at all sites thru out the Eastern Division Page 2

DHL EXPRESS – Cincinnati, Ohio

An 18.6 billian provider of domestic express shipping, deferred shipping, international express, air and ocean freight to more than 120,00 destinations and 220 countries including every zip code in the U.S. Manager Of International Sales 2011 - 2013

- Managed Indiana, northern Ohio, and Michigan Sales for DHL Express.

- Monitored 8.7 Million in quarterly revenue

- Sales Training for quarterly sales requirements for entire district of employees

- Monthly training and education with district employees

- Responsible for 33% growth year over year

- Awarded top growth for district 5 consecutive quarters District Field Services Manager 2008 – 2011

- Monitored daily operations for two greater Cincinnati area union stations. Directly responsible for the entire direction of district operations, training and contract negotiation. Supervised 150 teamster drivers, 2 customer service agents, 10 supervisors, 2 station managers, and independent contractor owner. Conducted employee hiring, development, appraisals, and yearly safety and hazardous material handling training.

- Monitored daily operations for 3 non union, contractor Stations. Directly responsible for the entire direction of district operations, training and contract negotiation. Supervised 210 drivers, 5 customer service agents, 18 supervisors, 3 station managers, and independent contractor owners. Conducted employee hiring, development, appraisals, and yearly safety and hazardous material handling training.

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• Interfaced with several agencies including OSHA, TSA, and the International Brotherhood of Teamsters regarding the work place environment and other governmental safety requirements.

• Performed budget and cost analysis for the entire district with a 20 million-dollar a year budget.

• Worked with all levels of management to improve district cost and operations, taking the district to the best performing company station in the country by exceeding all budget and productivity goals. The district achieved the highest productivity of any company station within DHL.

• Selected as a trainer for teaching DHL standard methods to supervisors and managers throughout the company.

Station Services Manager 2006 – 2008

Supervised customer service agents, supervisors and union couriers. Responsible for employee hiring, development, appraisals, and yearly safety and hazardous material handling training.

• Performed budget and cost analysis for the entire station with a 2 million-dollar a year budget and showing a 400,000 a year profit.

Field Services Supervisor 2004-2006

Directly supervised of 68 employees and the daily distribution of 6000+ packages in southern Ohio and northern Kentucky utilizing state-of the-art computer technology to maximize employee productivity and minimize cost.

• Performed inspections and audits while overseeing volume development and marketing activities for over 700 accounts.

• Interfaced with several agencies including OSHA and the International Brotherhood of Teamsters regarding the workplace environment.

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Education

The Ohio State University

Awards and recognitions

DHL” I’m ON IT” Award - For improving two districts productivity 35% - Fourth Quarter 2006 DHL Express Number 1 District Company Operational Excellence Program - First QTR 2009 One of only four company-wide managers to train all management in new DHL policies and procedures - 2009 DHL Express Number 1 Station Company Operational Excellence Program - Second QTR 2007 DHL Express best growth quarter over quarter Third and Forth Quarter 2012 I have extensive background in Management, marketing and Sales over my career.

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