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Senior Level Technical Support

Cleveland, Ohio, United States
January 13, 2017

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Program Manager **/***/**

Cincinnati Bell Technology Solutions, Cleveland, OH, Contract Assignment

Leveraged visionary leadership to lead IT solutions in identifying, developing and delivering IT program/projects.

Work with clients to identify technology-based solution towards improving processes.

Determine project scope to establish cost control measures, team mobilization, and schedule activities to ensure quality project delivery within specifications and timeline.

Develop and taught program team members and management of technology, updates and applicable expertise needed to process requirements and deliverables.

Provided technical support in creating and maintaining of the 10 main Windows Images for the Cleveland Schools.

PC Desktop Support Technician 11/07 – 03/15

Pomeroy IT Solutions, Cleveland, OH, Contract Assignment

Provided exceptional Customer and Client Service, interacting with them to identify their needs and possible solution.

Maintained knowledge of various PC Tools, software, and updates in technology to assist customers accordingly.

Utilized technical skills to troubleshoot and fix different desktop issues.

Consistently acted in a proactive manner, ensuring maintenance and high performance of PC systems.

Effectively maintained Food Services hardware and server applications.

Quickly brought online all POS Systems to meet company’s deadline.

PC/TV Repair Technician 07/07 – 01/15

Roddy Solutions, Cleveland, OH

Communicated with customers to identify their PC problems and provide end users support by troubleshooting and providing technical support to such problems.

Diplomatically resolved escalated customer complaints on as-needed basis.

Performed TV installs, upgrades, and downgrades and assured technical services to customers as well as performing disconnections as requested by the customer.

Installing, repairing, maintaining, and upgrading desktop and other PC components.

Accurately shut down networks completely wiping all data on hard drives.

Quatermaster/Chemical Equipment Repair 08/00 – 03/08


Operated and monitored the performances of the chemical equipments and schedule maintenance and repair activities.

Ensure high efficiency of equipment by cleaning, maintaining, and expertly operating equipment.

Strictly adhere to SOP procedures to achieve high productivity.

Hands-on Project Management

Manage a diverse tech group

Office 365

All Windows OSs

Hardware & Software Support

IT Project Mapping and future planning of all technologies

Microsoft Exchange

POS Terminal Repair

Typing (30+ wpm)


Router Upgrading

Server Maintenance

Sophos/ WIM

RAM Upgrading

Customer Service


Lotus Notes


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