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Customer Service Data Entry

Utica, New York, 13501, United States
January 13, 2017

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Evelyn Weathers

**** ******* **. *****, ** *****

Direct: 315-***-****


To secure an data entry, office, clerical or customer service position


Excellent customer service skills, both internal and external

Proven general office skills

Proficient in computer usage

Able to work independently as well as being a team player

Eagerness to learn

No canvassing


Utica School of Commerce Utica, NY 1994-1995

Office Administration

Work experience

BNY Mellon Corporation Oriskany, NY 01/2016-12/2016

Clerical Data Entry Clerk I/Cash Control Compliance

Experience with STP2WEB, Working with Montran, Pittsburgh USD Dispatch

Also Global Cash Control, Inputting data for check processing

CCNY Tech Utica, NY 09/2015-12/2015

Customer Retention Specialist

Setting up qualified appointments and verifying account activity for CCNY account representatives

Submitting and reporting qualified leads to Marketing Coordinator

Calling on and Surveying current and past customers to drive interest and opportunities

Provide customer service to accounts

Sr. Customer Service Specialist

ACS Borrower Services/Private loans Utica, NY 04/2006-06/2015

Sr. Customer Service Specialist 2014-2015

Handling incoming calls for student loans

Updated accounts

Take Payments

Assist with website access

Assist loan balances, payoffs, interest rates information

Assist with filling out deferments, forbearances

Assist with repayment plans and applications

COD Relations/Applicant Service Specialist 2011-2012

Handling incoming calls for student loans

Help with the internet

Answer questions to FAFSA

Assist with the pin website

Sr. Customer Service Specialist 2006-2011

Handled incoming calls for student loans

Updated accounts

Take Payments

Make calls on past due accounts

ConMed Corporation New Hartford, NY 08/2004-03/2005

Collection Specialist

Handled incoming calls for hospital and doctors’ offices for billing

Updated accounts

Added credits and applied payments and rebate

Sent and removed customers to and from collections

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