Customer Service Administrative Assistant

Sandra L. Navarro *** Lincoln St. Lapeer, MI *****

Email: *******.*******@*****.*** • Cellular: 810-***-****

Summary

I am very versatile in terms of my abilities which enable me to complete multiple tasks, and I am a very dedicated employee who thoroughly enjoys challenges and resolving problems/issues as they arise. I am known by my employers as being proficient in bringing people together to accomplish goals and working as part of a team. I have experience in Human Resources, management, payroll, accounts receivable/payable, as well as customer service. My areas of experience cover most areas of an office.

Experience

Kamax, Lapeer, Michigan (Qualified Staffing) Nov 2016 to present

Human Resources

• Process any work coming into HR that needs to be done. Filing, updating files, shredding, checking pay scales in ADP and SAP to ensure they match. Helping record employee ratings.

• Maintain strict confidentiality.

Mold Masters, Lapeer, Michigan May 2015 to Sept 2016

Human Resources Assistant

• Process all applications coming into the business, interview and hire employees for manufacturing, process orientation, handle discipline issues; including firing employees, process attendance warning notices

• Maintain strict confidentiality, Data entry, filing, help with issues regarding sexual harassment or prejudice issues, general office duties.

Lapeer Grain, Imlay City, Michigan Feb 2014 to March 2015

Administrative Assistant

• Process payroll, wait on customers coming in to purchase product, balance the cash drawer and credit card slips every night, responsible for weighing trucks bringing in product and taking product out, processing bill of ladings

• Process all accounts payable/receivable, answer phones, type letters, and banking, manage employees, filing,

Lapeer County Parks & Administration/Building & Grounds, Lapeer, Michigan June 2012 to Feb 2014 Part-time Office Assistant

• Creating spreadsheets to track park income and park visitors etc., counting and balancing all monies coming into the water parks, answering phones, handling walk-in customers, processing mail, filing paperwork, process accounts payable/receivable,

• Typing up documents to keep track of conference requests, scheduling all reservations for the parks, keeping track of FOIA request for Administration

Secretary of State, Lapeer, Michigan Jan 2010 to Jan 2012

Customer Service/Temporary Position

• Provide customer service to patrons, Issuing driver’s licenses, plate renewals, transferring vehicles, plating new vehicles, drivers test, vision test; I was responsible for reading driver’s test to teenagers/adults that had difficulty reading

• Had to maintain strict confidentiality, I had to be proficient using the computer to look up information to ensure that I was issuing the proper plates or license to the proper people. I had to make sure that suspended licenses were eligible for renewal by checking proper dates. I was responsible for thousands of dollars a day and had to balance, filing, and general office duties.

Lapeer County: Parks and Recreation, Lapeer, Michigan Oct 2007-Oct 2009

Administrative Assistant

Assisted in supervising over 50 employees. I have extensive knowledge using Microsoft Excel, Word and Publisher, which I have utilized making databases and spreadsheets, maintaining them for accounting/budget purposes as well as creating numerous documents, etc. for many purposes. I manually calculated and managed over 50 time cards for payroll, and handled all processing issues regarding the hiring of seasonal employees. In addition, I drafted and typed letters for the Parks director, made brochures using Publisher for the Parks Department, Wild Lapeer, and the Polly Ann Trail. Also, was responsible to account for all the money coming into the Parks Department and I helped balanced over a $500,000.00 annual budget, filing, and other general office duties.

Lapeer County: Friend of the Court, Lapeer, Michigan June 2002 –Oct 2007

Typist Clerk

I processed legal documents including those requiring the judge’s approval, filed all of the necessary legal documents regarding family cases, processed incoming/outgoing mail, ordered office supplies/inventory, performed data entry, answered phones and helped walk-in clients, simplified old files and scanned the associated information into electronic form using computers, entered new cases on the computer and updated case information as needed. I also created and maintained spreadsheets and documents using Microsoft Excel and Word.

• Maintain strict confidentiality, I updated and maintained over 2,000 files in the filing department.

• My supervisor always wanted me at the front window because she said I had a “calming effect” on the

Clients, since many of them were upset relative to their individual cases and the associated “issues”.

Education

Spring Arbor University, Flint, Michigan

Bachelors Degree of Science in Business Administration Bachelor’s Degree 2015

G.P.A. 3.82

Mott Community College, Lapeer, Michigan Associates Degree 2013

Associates degree of Arts

G.P.A.: 3.853

Skills

• I have spent several years supervising employees. At one time I owned a convenience store so my employees were teenagers as well as retired individuals. I had no problem with mutual respect.

• I had my builder’s license for 12 years and helped build several new speck homes.

• Over the past few years I have become very proficient applying Microsoft Excel to set-up and track various budget related expenditures, etc. This includes using formulas and other special features. If there is something that I am not familiar with regarding computer software or anything for that matter, I am very good at picking things up quickly and I am always willing to learn whatever is required to perform my job responsibilities and assist others when necessary.

• All of the jobs I have had required a great deal of confidentiality, which I’ve always handled in a professional manner, as was expected and required.

• Many of the jobs I've had required the ordering of materials, handling the duties involving bank deposits which were regularly in excess of thousands of dollars, answering phones, facilitating payroll, hiring & terminating employees, and diplomatically dealing with customer complaints.

I have donated many hours to Big Brothers/Big Sisters, Lapeer Team Work, Wild Lapeer Days, and my church. I am a friendly and understanding person that gets along well with my co-workers as well as management, and I genuinely look forward to obtaining a position within your organization that will enable me to grow professionally and most importantly provide whatever job responsibilities are necessary to show that I desire to exceed any and all expectations while helping your organization succeed!

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