Data Entry Customer Service
Resume:
Sheila A. Williams
Dallas, TX
*****************@*****.***
PROFILE:
Readily adapt to learn new skills/concepts expeditiously to understand the processes, strong communication, self-motivated, proactive, detail oriented, accustom to handling sensitive confidential records/data, analytical in problem solving, able to communicate effectively both verbally and writing, work well in a team environment.
Summary of Qualification:
Proficient in Microsoft Office Suite 2010 (Word, Outlook, Excel, PowerPoint)
Skilled with usage of LPS(s)/CPI/Alltel/Fidelity/Novell systems
Skilled with usage of Ocie, Workflow, Smartweb systems
Demonstrated experience in analytical, critical thinking, and research techniques
Ability to perform multi-task assignments
Effective in both oral and written communications
Excellent Customer Service Skills
Excellent Organizational and Problem Solving Skills
Quick Learner
Detail Oriented
Time Management Skills
WORK HISTORY
Associa Client Shared Service Center Richardson, TX February 2015 - Present
Accounting Delinquency Specialist
Update and maintain late fee, late interest and handling charges as defined by the association collection policy
Update and maintain association collection policies and delinquency rules as submitted by the branch
Post late charges to delinquent homeowner accounts following association late date guidelines
Process and mail friendly reminders statements, past due notice, certified letter and collection referral letter
Provide and maintain payment plans for delinquent homeowners as required by state law
Process, file and maintain lien filings against delinquent homeowner properties
Process manual cash applications and reimbursable item
Brink’s Incorporated Irving, TX 75062 2014 - February 2015
Teller
Processed, verified and balanced inbound and outbound liability
Completed data entry for all transactions of liability
Prepared outbound orders and replenishments for the next day’s route
Counted, verified and reported every item in inventory daily
Generated and maintained all records and reports accurately on a daily basis
Meet deadlines and ensured maximum product quality
Xerox Dallas, TX 75204 September 2013 - October 2014
Transaction Processor
Provided administrative support to business operations by performing
processing tasks such as data entry, or similar activities
Performed data entry of material from source documents to a computer
database
Transcribed identifiable alphanumeric data from source document
Sheila A. Williams
Ensured accuracy and completeness of data
Performed clerical tasks in the data entry function
Aerotek - Bank of America Addison, TX 75001 October 2012 – October 2013
Mortgage Closer - Contractor
Preparation of Modification closing packages, coordinating with a title vendor to assign a notary to assist customers with document signings
Conducted quality checks on signed documents, sending signed documents to an internal partner to be imaged in a loan file and working with an internal business partner to ensure that the modification is executed correctly
Tracked loan payments and ensuring that all documentation is correct and up to date
Ensured that the mortgage loan as a whole meets all the mortgage compliance regulations
Managed a high volume of work within a time sensitive process
Total Mortgage Solutions LP Irving, TX 75038 December 1996 – August 2011
Tax Specialist
Prepared letters, legal documents, and mortgage checks using computer
Processed tape payments for the disbursements of property taxes prior to the Economic Loss Date
Processed faxes, bills, and wire transactions in a timely manner
Handled customers and clients issues related to real estate taxes via telephone, email, and/or written correspondence
Researched and paid real estate taxes before delinquent and discount dates, including delinquent amounts and refunds where applicable
Contacted tax collector’s office for current and/or delinquent taxes
Contacted tax assessor’s office to verify if real estate property had been assessed
Assisted with refund and return checks
Filed and maintained loan records
Communicated and coordinated with tax service companies and taxing authorities in a timely manner
Examined customer accounts in order to determine whether payments were made on time and that other loan terms were being followed
Requested and monitored approvals to pay taxes on loans with disbursement stops
Answered customers questions and advised customers regarding loans and transactions
Calculated, reviewed and corrected errors on interest, principal, payment and closing costs using computers
Verified and examined information and accuracy of loan application and closing documents
Documented all information on servicing system notation screen at point of each communication and research finding solution.
Tax Refund Specialist
Researched and identified cause of duplicate payments
Prepared documentation required to obtain funds
Corresponded both written and verbal with third parties
Corrected servicing systems as applicable
Monitored and followed up to recover funds
Minimized losses by taking the necessary steps to cure delinquencies, mitigate losses and completed the bankruptcy process within the required timeframes, policies and procedures
mandated by investors and insurers
Prepared proof of claims, handled customer inquiries, completed customer research, and
resolved any issues of concerns
Calculated pre-petition arrearages to file proof of claims and motions for relief
Ability to recognize and read docket reports, and claim registers
EDUCATION:
James Madison High School Dallas, TX High School Diploma
Training
Center for Career Training Rockwall, TX Feb 13, 2012 - July 14, 2012
Certification
Small Business Management
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