Sheila A. Williams

Dallas, TX

214-***-****

acx9l7@r.postjobfree.com

PROFILE:

Readily adapt to learn new skills/concepts expeditiously to understand the processes, strong communication, self-motivated, proactive, detail oriented, accustom to handling sensitive confidential records/data, analytical in problem solving, able to communicate effectively both verbally and writing, work well in a team environment.

Summary of Qualification:

Proficient in Microsoft Office Suite 2010 (Word, Outlook, Excel, PowerPoint)

Skilled with usage of LPS(s)/CPI/Alltel/Fidelity/Novell systems

Skilled with usage of Ocie, Workflow, Smartweb systems

Demonstrated experience in analytical, critical thinking, and research techniques

Ability to perform multi-task assignments

Effective in both oral and written communications

Excellent Customer Service Skills

Excellent Organizational and Problem Solving Skills

Quick Learner

Detail Oriented

Time Management Skills

WORK HISTORY

Associa Client Shared Service Center Richardson, TX February 2015 - Present

Accounting Delinquency Specialist

Update and maintain late fee, late interest and handling charges as defined by the association collection policy

Update and maintain association collection policies and delinquency rules as submitted by the branch

Post late charges to delinquent homeowner accounts following association late date guidelines

Process and mail friendly reminders statements, past due notice, certified letter and collection referral letter

Provide and maintain payment plans for delinquent homeowners as required by state law

Process, file and maintain lien filings against delinquent homeowner properties

Process manual cash applications and reimbursable item

Brink’s Incorporated Irving, TX 75062 2014 - February 2015

Teller

Processed, verified and balanced inbound and outbound liability

Completed data entry for all transactions of liability

Prepared outbound orders and replenishments for the next day’s route

Counted, verified and reported every item in inventory daily

Generated and maintained all records and reports accurately on a daily basis

Meet deadlines and ensured maximum product quality

Xerox Dallas, TX 75204 September 2013 - October 2014

Transaction Processor

Provided administrative support to business operations by performing

processing tasks such as data entry, or similar activities

Performed data entry of material from source documents to a computer

database

Transcribed identifiable alphanumeric data from source document

Sheila A. Williams

Ensured accuracy and completeness of data

Performed clerical tasks in the data entry function

Aerotek - Bank of America Addison, TX 75001 October 2012 – October 2013

Mortgage Closer - Contractor

Preparation of Modification closing packages, coordinating with a title vendor to assign a notary to assist customers with document signings

Conducted quality checks on signed documents, sending signed documents to an internal partner to be imaged in a loan file and working with an internal business partner to ensure that the modification is executed correctly

Tracked loan payments and ensuring that all documentation is correct and up to date

Ensured that the mortgage loan as a whole meets all the mortgage compliance regulations

Managed a high volume of work within a time sensitive process

Total Mortgage Solutions LP Irving, TX 75038 December 1996 – August 2011

Tax Specialist

Prepared letters, legal documents, and mortgage checks using computer

Processed tape payments for the disbursements of property taxes prior to the Economic Loss Date

Processed faxes, bills, and wire transactions in a timely manner

Handled customers and clients issues related to real estate taxes via telephone, email, and/or written correspondence

Researched and paid real estate taxes before delinquent and discount dates, including delinquent amounts and refunds where applicable

Contacted tax collector’s office for current and/or delinquent taxes

Contacted tax assessor’s office to verify if real estate property had been assessed

Assisted with refund and return checks

Filed and maintained loan records

Communicated and coordinated with tax service companies and taxing authorities in a timely manner

Examined customer accounts in order to determine whether payments were made on time and that other loan terms were being followed

Requested and monitored approvals to pay taxes on loans with disbursement stops

Answered customers questions and advised customers regarding loans and transactions

Calculated, reviewed and corrected errors on interest, principal, payment and closing costs using computers

Verified and examined information and accuracy of loan application and closing documents

Documented all information on servicing system notation screen at point of each communication and research finding solution.

Tax Refund Specialist

Researched and identified cause of duplicate payments

Prepared documentation required to obtain funds

Corresponded both written and verbal with third parties

Corrected servicing systems as applicable

Monitored and followed up to recover funds

Minimized losses by taking the necessary steps to cure delinquencies, mitigate losses and completed the bankruptcy process within the required timeframes, policies and procedures

mandated by investors and insurers

Prepared proof of claims, handled customer inquiries, completed customer research, and

resolved any issues of concerns

Calculated pre-petition arrearages to file proof of claims and motions for relief

Ability to recognize and read docket reports, and claim registers

EDUCATION:

James Madison High School Dallas, TX High School Diploma

Training

Center for Career Training Rockwall, TX Feb 13, 2012 - July 14, 2012

Certification

Small Business Management

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