Kelly Krestas

A: * Corporate Drive, Point Cook

M: 040*-***-***

E: acx9kn@r.postjobfree.com

PROFESSIONAL OVERVIEW

Vibrant and dedicated Customer Service Professional with over 18 years experience in senior customer

service and client liaison roles including 3 years of travel consultancy. Thrives in sales-focused environments,

consistently meeting and exceeding targets and expectations. Processing a natural flair for establishing rapport

with people from diverse backgrounds using cultural sensitivity and advanced relationship skills. Self motivated

and highly organised, with proven team leadership abilities and experience in handling difficult situations with

professionalism. Administration skills of the highest order and a demonstrated commitment to outstanding

customer relationship management, ensuring clients expectations are met and exceeded, resulting in referrals

and return of business. Also multilingual and fluent in the Greek language.

KEY STRENGTHS & ATTRIBUTES

Superior Customer Service and Sales - Punctual, Hardworking, Enthusiast, Loyal &

Administrative Support and Coordination Of High Ethical Standards

Records and Data Management - High Level Proficiency with Computers &

Financial Accounting and Bookkeeping computer software including MS Office

Highly Developed Analytical Skills suite & Proprietary Database Systems

Conflict Resolution and Problem Solving Skills - Friendly and Sincere Personality, with

Excellent Presentation, Communication, Professional Grooming and Presentation

Interpersonal and Negotiation Skills - Proficient in Handling Complaints and

Troubleshooting Customer Issues

EMPLOYMENT HISTORY

Innervate Solutions Group (RTO)

2014-2015

Business Developer

RESPONSIBILITIES

Prospect for new clients and turn this into increased business.

Cold call and ensure a robust pipeline of opportunities.

Meeting potential new clients by growing, maintaining and leveraging my network.

Identify potential clients and the decision makers within the organisation.

Research and build relationships with new clients.

Set up meetings between client decision makers and companys practice principals.

Plan approaches and pitches.

Develop proposals that speak to the client needs, concerns and objectives.

Participate in pricing the solution/service.

Handle objections by clarifying, emphasizing agreements and working through differences to a positive

conclusion.

Use a variety of styles to persuade or negotiate appropriately.

Home Duties 2012

-2014

Health Service Union

National Administration Officer 2011

2012

RESPONSIBILITIES

Assist office staff in maintaining files and databases

Prepare reports, presentations, memorandums, proposals and correspondence

Assign jobs and duties to office staff as needed

Monitor office operations

Schedule appointments and meetings for executives and upper level staff

Serve as they go to for office enquiries and conflict

Manage Staff schedules

Track office supply inventory and approves supply orders

Assists in the preparation of department budgets and expenses

Supervise all administrative personnel

CS Medispa

Clinic Manager 2009

2011

RESPONSIBILITIES

Manage all clinical, sales, financial, personnel and administrative functions.

Manage, train and mentor a team of 16 staff.

Schedule appointments and meetings for clinical personnel

Supervise all personnel and their daily responsibilities.

Liaise with and undertake extensive F2F service and management.

Maximise productivity and efficiency within the Clinic whilst focussing on achieving set compliance and

targets.

Ensure compliance with the health, government, safety regulations and adhere to their policies and

procedures.

CS Medi Spa PTY LTD 2011-

2012

Owner/Manager

Clinic Nurse

RESPONSIBILITIES

Assisting Medical Professionals in standard clinical procedures

Undertaking DIVII endorse nursing with Care Australia

Home Duties

Raised 2 Children 2006 2009

Travelled

Finances

Home management

Setting up CS MediSpa clinic

Endermologie Pty Ltd

Victorian Sales Manager 2004

- 2006

RESPONSIBILITIES

Ensure continued sales growth through preparation and presentation of staff coaching and

training on products and operational procedures.

Improvement and additional training requirements,

Oversee store merchandising and stock presentation.

Coordinate promotional events, liaising with in store Sales Representatives to ensure consistent

marketing and sales approaches

Manage independent accounts and various departments

Open New Accounts

Cold calling

Lancme (Paris) LOreal

Events Specialist Traveling Beauty Consultant/ Beauty Therapist

Myer, David Jones and Large Pharmacy Stores 2002 2004

RESPONSIBILITIES

Promote Skincare, make up and Fragrance

Events for all Myer, David Jones and Major Pharmacy Stores

Meet Sale Targets and beyond.

Call customers

Recruiting on events and on counter

Conducting Luxury Facials for customers (Luxury Facial Team)

Always updated and trained with product knowledge and new techniques

Paperwork

Look, view and implement marketing plan every quarter.

Second in charge at Myer Melbourne. I helped the counter manager to manage staff, implement strategies

for counter and set up.

KEY PERFORMANCE AREAS

Achievement of Outcomes Effectively managing busy workloads, utilising strong organisation,

prioritisation and time management skills.

Business Development Ability to develop and maintain key relationships while boosting productivity

and maintaining core company values.

Team Leadership & Training Empowering staff to reach their full potential through utilising own

professional experience, while also giving them room to achieve. Proven success developing innovative

and effective staff training process and procedures, boosting productivity and business outcomes.

Conflict Resolution Possessing a talent for dealing effectively with client and staff problems,

delivering mutually beneficial outcomes that retain and enhance company reputation and business.

Communication Communicates with influence, with the ability to deliver the essence of complex

issues to key stakeholders at all levels, maximising understanding.

EDUCATION & PROFESSIONAL DEVELOPMENT

Diploma of Nursing 2012

Certificates of Product Knowledge for Major Cosmetic Houses 2011

Diploma of Health Science (Beauty Therapy) 1993

Diploma of Teaching 1991

Working with childrens check 2014

National Police clearance 2016

Reference upon request.

Contact this candidate