Catherine Madeleine Cabot

*** ********* ******* ? Ottawa, Ontario ? K1V 8R1

CELL 778-***-**** ? E-MAIL acx9j5@r.postjobfree.com

PROFILE Organised, deadline-oriented, and dedicated professional, with 3 years of comprehensive administrative and front desk experience.

Strong written and verbal communication skills in English; knowledgeable in basic French, working towards bilingual fluency.

Self-motivated and positive, able to handle multiple tasks independently and in a team environment.

Excellent communication and relationship building skills, with experience in assisting directors and upper management.

Flexible, with a proven record of working under pressure, with good initiative and planning skills.

EDUCATION Magna Cum Laude

Kolbe Academy, Napa, California Traditional Learning Academy (2006)

Bachelor of Arts, English (In Progress)

Langara College ? Library & Information Technology - 1st Semester (September 2007-January 2008)

North Island College - Criminology Program (2009, 2011, 2012) French Program (2011)

Thompson Rivers University- English Literature Program (2013-Present)

SKILLS Reception/front desk handling Customer and public-oriented service Microsoft Office [Word, Excel, Outlook, PowerPoint] Adobe Acrobat Adobe Photoshop SAP Lotus Notes Internet Explorer, Google Chrome, Firefox VanDocs/electronic database systems Facebook Twitter HootSuite Google Analytics Akismet Wordpress Blogger Foursquare

EXPERIENCE Health Canada (July 2015 ? Present) ? Program Officer

Performed a variety of administrative duties as outlined below in assisting occupational health physician in reviewing and assessing cases.

Prepared and updated client files, assisted in drafting and polishing physical and electronic classified correspondence.

Answered calls and written queries from clinics and clients regarding status of files.

Covered line of service for medical retirements and service buybacks within the NCR region as well as Toronto. This consisted of preparing files for medical review, contacting clients through formal and informal means of correspondence to obtain missing or incomplete information, requesting files through ATS, closing files after assessment, and returning them according to procedures to file registry.

Covered as Medical Officer in Charge?s Executive Assistant when needed.

Helped Registry maintain their file system and order --this included locating files, returning files to their designated spots, and following outlined procedures for requests and returns.

City of Vancouver (February 2008 ? February 2009, June 2013 - May 2014) ? Executive Administrative Assistant and Office Support Clerk

Aided in events such as ?Celebrate! Stanley Park? and received commendation from the General Manager of Parks & Recreation.

Answered and directed calls and greeted guests, employees and visitors in a professional and courteous manner.

Operated a busy switch line and directed, received, and answered incoming calls. Provided information via phone and in-person on Park Board/City services, and events to the general public. As well, maintained a neat and orderly reception area.

Performed a variety of clerical duties such as converting the paper system of signing in into electronic format, in keeping with Vancouver?s goal to be the greenest city on Earth. Created spreadsheets, presentations, correspondence, files, reports and other documents as assigned. Maintained Real Estate filing room and files, and scanned files into VANDOCS electronic system. Updated and maintained attendance sheets and personnel files for the department.

Provided ongoing and timely support to the Director of Real Estate as well as managerial staff as required. This included booking and setting up rooms, keeping track of equipment used for presentations, arranging meetings, making travel arrangements, organising daily schedules, and completing presentations for meetings at council, retrieving documents and files as needed and archiving them when completed.

Covered the task of keeping up-to-date with and completing the process of Council Reports for the Real Estate department.

Ordered and obtained office supplies, including issuing bus tickets and taxi chits, as well as managing supply inventory.

Accepted incoming deliveries and directed them appropriately as well as assisted with office mailings, and sorted, distributed and couriered internal and external mail in a timely manner.

Canex (February 2010 ? March 2012) ? Customer Service Representative

Provided exceptional customer service as cashier.

Completed various duties related to store maintenance.

Processed monetary transactions accurately and securely.

Richmond Art Gallery (January 2007 ? February 2008) ? Gallery Attendant

Welcomed visitors, maintained gallery space, and answered exhibition and gallery-related questions.

Co-ordinated various art programs and promoted gallery services and items.

Sears Portrait Studio (September 2007 ? February 2008) ? Studio Photographer

Coordinated with team members to achieve goals and increase sales.

Demonstrated positive demeanor and provided exceptional customer service.

Photographed children, adults, and families or large groups.

Knowledgeably answered studio and product related queries.

Maintaned professional appearance of studio.

Volunteer & Leadership Experience

The Royal Canadian Legion (November 2006, November 2007) ? Legion Representative seasonal

Distributed poppies to public on Remembrance Day.

Richmond Art Gallery (July 2006 ? August 2008) ? Co-coordinator of Trading Cards Program and General class help

Participated in fundraising, program planning and directing.

Aided in gallery events such as Family Sundays, silent auctions, and receptions for exhibition openings.

Assisted artists with installing their pieces for exhibition.

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