SANDRA SHEPPARD

**** ********* ****

Madison Twp, PA 18444

570-***-****

OBJECTIVE

To obtain a position that will utilize my experience, education and training, and also provide an opportunity for professional and personal growth.

PROFILE

Quick learner with the ability to work in a fast paced environment.

Adaptable to the changing needs of an organization.

Good interpersonal skills, organized, responsible and confident.

EDUCATION

NORTHEAST INSTITUTE OF EDUCATION Scranton, Pennsylvania

Associate Degree in Specialized Business 1/89 to 5/91

Concentration: Executive Secretarial, Business Management

Major Courses: Typing I, II, III; Accounting I; Business Math; Ethics; Micro Economics; Word Processing; Business Law; and Business Communications

EXPERIENCE

HIDEOUT POA Lake Ariel, Pennsylvania

February 2005 – present

Registration Manager: Hire & train staff and maintain Registration Office; Develop Registration office procedures; Oversee daily collections of annual dues, amenity season passes, badge and rental fees, etc.; Determine member eligibility for each given lot according to ownership records; Develop and maintain Member, Permanent Guest Forms and Vehicle Logs for computer input; Develop and maintain Rental-Processing Forms, registration of Rental guests to Security; and Vehicle Logs, billing and correspondence; Issue photo ID badges and vehicle window stickers to qualified Members, Renters, Permanent Guests, Employees and Contractors; Provide monthly census reports to the Community Manager.

Time Cards/Payroll; Annual Reviews; Bid out Membership materials every year to get the best price; Place orders for Membership Materials (other than stickers); Keep a monthly inventory of Membership Material – order as needed; Order year stickers (in Oct for next year); Work closely with Investigator on various projects; Handle all Long Term rentals; Mail out stickers for the Membership during annual revalidation; Write monthly article for Hideabout; Update 2700 addresses for Hideabout newspaper monthly & send to printer; Order Access devices; Keep Access device inventory and report to Accounting by the first week of the month; Handle any scheduling issues; Go to Managers meeting and report back to staff any information necessary; Work with IT Department to change templates for Golf & Ski Passes annually; Be the trouble shooter for the Department – handle all issues with both The Hideout & the Member in mind; Maintain inventory of membership material and office supplies; Plan and design new membership materials/passes and stickers; Maintain membership badge and rental records to yield statistics as required; Administer all long-term renters; Work closely with Public Safety Director in confidential projects as necessary; Other duties as may be assigned; Assist or serve on committees as needed; Make reports to the Financial Manager on membership matters; Refer customers with specific problems to the correct departments; Interact with all department managers to assure accuracy and consistency of information given to members.ss

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Accounts Receivable/Collection Manager: Preparation of billings sent to the membership; Negotiate and arrange installment notes with property owners; Carry out a comprehensive research program through in-house files and the Wayne County Courthouse in preparation of complaint processing against delinquents; Prepare all trespass and assumpsit’s complaints for filing liens and judgments; Update tracking system used in the monitoring of delinquent accounts including collections codes, tickler files, lien filings, satisfactions, title searches and sheriff sales; Maintain liaison with agencies such as District Magistrates office, attorney’s offices, title searches and various offices with the Wayne County Courthouse; Work closely with collection agency; Compile accounts receivable monthly reports and attend meetings.

Public Safety Assistant: Maintain public safety related reports (i.e. Incident Reports, Complaints, ECC Violations and Citations) and all related enforcement follow-ups and reporting as required; Collect and maintain accurate records of fines levied and collected and when necessary have unpaid fine applied to a members’ account with the community; Perform secretarial/administrative duties as required; Act as secretary to Hideout Disciplinary Committee. Prepare all necessary paperwork and assuring all members and defendants are properly notified. Attend, transcribe and distribute all minutes of committee hearings; Act as secretary to Hideout Public Safety Committee. Prepare all notifications and documentations concerned with the

functioning of the Public Safety Committee. Attend, transcribe and distribute all minutes of Public Safety committee meetings. Process all Public Safety Committee reports for committee review

Other Duties: Prepare dunning letters; Update membership lists via the computer including address changes and property transfers; Respond to property owners’ inquiries; Maintain accurate records of monies collected; Maintain comprehensive files on all 4100 properties within the community; Post transmittals upon receipt; As required by the Planned Community Act prepare all Resale Certificates, as well as follow-up on Resale ECC checks for closing of property within the 10 day timeframe, assist title companies and lawyers with dues information

and transfer fees; Monitor permit requests of homes being built for the purpose of assessing the sanitation fee; Follow-up on all ECC and ECC Resale recheck lists; Assist Department Managers

upon request; Perform additional duties as assigned by the Public Safety Director, Controller or Community Manager

PRECISE ADMINISTRATION Hamlin, Pennsylvania

Home Business, Owner

CLIENTS

Michael J. LaVigne Enterprises September 1991 – January 2007

Bookkeeping (QuickBooks). Accounts Receivable and Accounts Payable. Handle banking as far as paying company bills and making deposits. Authorized to sign checks. Set up computerized payroll system and make out payroll checks. Take all bill of lading forms for this trucking company and make invoices for payment on loads delivered. Keep track of all invoices and payments. Dispatch. Keep record of all income and expenses for this business. Run payroll and file quarterly payroll reports, IFTA reports and quarterly taxes for this business. Prepare quarterly and year end reports for the accountant. Also record all income and expenses for his 20 rental properties. Keep bookkeeping records for his Bar/Restaurant.

Moosic Therapy January 2001 – July 2007

Bookkeeping (QuickBooks). Handle banking (deposits and reconciliations). Accounts Receivable and Accounts Payable. Take care of payroll.

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Bonnie’s Food & Spirits January 2001 -- present

Bookkeeping (QuickBooks). Accounts Receivable and Accounts Payable. Handle banking as far as paying company bills and making deposits. Authorized to sign checks. Keep record of all income and expenses for this business. Also prepare quarterly sales taxes. Prepare quarterly and year end reports for the accountant.

Gloria Sanderson March 2000 – December 2006

Gloria has her own business doing payrolls and account payable for different restaurant and doctors’ offices. I set up payrolls and accounts payables on computer for her business. Help her with her quarterly reports and taxes for these businesses and also run W-2 at the end of the year for her.

Dench Insurance February 2005 – February 2007

Handle direct mail and marketing for this insurance advisor.

AEGON SPECIAL MARKETS GROUP Moosic, Pennsylvania

July 30, 1991 – June 25, 1999

Department Administrator

Worked for 1 Regional Manager and 6 Supervisors

Made all forms and form letters using WordPerfect, Word for Windows, Lotus 1-2-3, or Excel

Answered all incoming phone calls and take messages when needed, handled all incoming and outgoing faxes

Took care of maintenance problems for all equipment, as well as all the ordering of all equipment

Follow up on budget concerns for two cost centers, ordered and kept separate inventory of all office supplies for two cost centers, scheduling of trips (airfare, hotel, etc.)

Handled all office and building expenses and kept a current log

Handled $1000.00 petty cash fund, and all shipping (UPS, Airborne, Fed Ex)

Kept track of vacations and compensatory time for all supervisors, did payroll and handled all payroll issues, worked with workers comp and unemployment claims

Kept current of company benefits and handled problems for all employees

Prepared all paperwork for all new employees---including drug testing, criminal and financial checks, and new employee orientations, looked up medigap charges on network computer,

deleted Batches from system, looked for eligibility - built new people on the system, and returned NOS letters, data entry and claims processing

OCCUPATIONAL SKILLS

Typing, 60wpm WordPerfect 5.1 Bookkeeping

Microsoft Word Manual Filing Microsoft Windows

D-Base Lotus 1-2-3 Microsoft Works

Excel PowerPoint Access

QuickBooks PeachTree Accounting PC Anywhere

GoToMyPc Microsoft Outlook Microsoft Publisher

Jonas Accounting System ABDI Security System

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate