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Project Manager

Seattle, Washington, United States
January 13, 2017

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Khushbu Toke Potadar

Sr. Business Analyst

****, *** ******

Seattle, WA 98121



Over 6 years of experience in Information Technology (IT) with Software MNC’s. I have worked as Sr. Business analyst in role of Lead analyst, Catalogue/ Application Manager & Application Support Specialist within different domains i.e. Travel, Banking, and Manufacturing/ Supply Chain Management.

I have valid work visa to start with employment immediately.


Requirement Analysis


System Migration

Team Management




EXPERIENCE : Feb 2010 to April 2016

Amadeus Software Labs Pvt Ltd, Bangalore, IN - Sr. Business Analyst

March 2015 - April 2016

Project overview:

Technology re-engineering project with high business impact for B2B product.

Decommission of the legacy system (TPF) to create a new system with similar functionality, identifying business and functional gaps that would affect the new system and providing solution that would best support the system.

Key Contributions:

-Suggested & Created current state versus to-be state business workflows for application which were impacted due to Business Process Re-engineering therefore increased the project efficiency by 10%.

-Managed multiple projects through all phases of SDLC & delivered defect free releases by better planning, testing & QA efforts.

-Learned & worked on new technology i.e. Amadeus Web service (SOAP/XML) to fulfill customer demand & still could deliver the project on time thus retained two customers.

-As business process improvement initiative, created BRD for the project which saved 30% of teams time in commencing the project.

-Provided permanent fix to reporting work-orders by suggesting independent reporting service for customers which increased the profitability.

-Created web based product knowledgebase using Wikis with CR (change request) tracker which reduced the functional queries from the customers to 25%


Impact Analysis and Feasibility

-Identify test data requirements along with QA team and coordinate with teams

-Share FSD with QA team and review test plan/ cases to ensure requirements are met.

-Conduct ad-hoc functional testing and identify reasons for break-downs and participate in sprint acceptance

-Extensive use of Excel for analysis.

-Validate issues

Requirement Analysis

-Review high level business requirements from Product Owner

-Understand defined user story/ done criteria/ design from product owner and translate it to functionality. Review user story meets all customer requirements in SDLC.

-Modify/ update functional specifications through iterative discussions with team

-Guide development team through the course of product development to ensure adherence to functional requirements.

- Use of collaboration tool i.e. Confluence

- Followed Agile methodologies & practised SCRUM, followed Sprints, Created User stories & Epics in most of the projects

Testing, PTR Management/ Reporting

-Conduct root cause analysis on defects raised post-production

- Participate in defect triage meetings with case of conflicts between team, discuss/ review severity and prioritization of defects based on client requirements.

- Discuss with client testing teams to understand their rationale, issues and action plans.

-Understand and review business requirements from Product Owner/ marketing team/ customer, as required.

-Analyze & review changes and identify existing functionalities that will be impacted/ capture new functionalities.

-In case of major changes, share demo/ proof of concept with customer

-Testing using SOAP or XML Connections

-Provide inputs on sizing/ High Level Estimate

-Using EDI messages to test certain functionality.

Stakeholder Management

-Participate and provide inputs on status of CRs/ PTRs with project manager

-Assist release manager on tracking project status during production stage

Process Improvement

-Participate in process improvement initiatives.

-Share process improvement recommendation with supervisor.

-Suggest best practices

-Track documents on internal wiki.

Knowledge Sharing/ Management

-Share knowledge on products and trends with teams. Provide Knowledge Transfer to team on functional requirements.

Societe Generale Global Solutions Pvt Ltd, Bangalore, IN -Business Analyst

April 2014 - March 2015

Project overview: NXG is financial reconciliation tool, used for its nostro and internal accounts. It delivers comprehensive transaction control and ensures validity and consistency of data across multiple business lines.

Key Contributions:

-Accelerated a key project by creating detailed Gantt charts for the application, which later used by project as template to other application which optimized project time & thus the cost to up to 15%.

-Step forward to take up a complex reconciliation project & succeeded by achieving reconciliation percent to 98.4 %.

-Provided procedural root cause analysis (using SQL) to the reporting issue & could save a million euro.

-Provided Stakeholder Analysis by mapping their name & business interest onto matrix which helped developing better communication plan with stakeholders & reduced the conflict.

-Resolved numerous issues pertaining to resource crunch, customer needs & business support.


Prioritization of customer request along with Application/Product Owner

Plan Production releases of customer requests.

Create dashboards and generate KPI for the project

Data analysis and report generation for reconciliation on TLM

Preliminary analysis and handling of end to end Project

Allocation of work to team members and review deliverables.

Timely status reporting to management and stakeholders.

Experience in requirements documentation i.e. Business Requirement Document, Functional Specification Document

User Acceptance Testing (UAT) and support.

Follow up on issues faced by stakeholder and involved in project tracking

Provide assistance to team in terms of application/product functionality

Working on XML/XSD to be integrated in TIBCO

Use UNIX to reconcile files from various offices

• Understand user expectations and develop functional requirements and raises clarifications with stakeholders.

• Provide Knowledge Transfer to the development team on Functional Specifications.

• Train developers on functional concepts and resolve functional problems faced.

• Acts as SPOC for business requirements and represents the end user in the development team.

• Lead and conduct functional testing thereby responsible for certification of product release before user acceptance.

• Encourage best practices and apply them in the team - responsible for functional product quality.

• Follow Agile practices (daily scrum, iteration planning, retrospective, test driven, model storming)

Tieto Software technologies Pvt Ltd, Pune, IN-Jr. Analyst

Feb 2010 - Oct 2013

Project Overview: Fenix is an ERP, customized for customers to be used by paper, board and pulp business for sales, production planning, transportation planning and maintaining logistics and invoices. It has been transitioned from Finland to India, where team is responsible for development and maintenance of application.


• Experience in Client interaction

• Experienced in SDLC and application support in a BA role

• Experience in requirements documentation and management

• Ability to translate requirements to test cases; experience in validation and verification of solution

• Involved in UAT

• Providing assistance to team in terms of functionality.

• Interacting with the technical team to ensure that the requirements are clear

• Experience in requirements documentation and management

• Providing assistance to team in terms of functionality.

• Providing ongoing support to the client queries and build stronger relationship

• Coordination with Business Acquisition Team to ensure smooth deployment

• Involved in 2nd level support incidents mainly for Logistic area

• Analyzing and replicating the issues

• Created & Updated various documents.

• Interacting with the technical team to ensure that the requirements are clear

• Delivering sessions on Areas related to ERP Application

• Delivering Product Training

• Experienced in SDLC and application support in a BA role

• Use of ServiceNow, HP Quality Center




• Received “Pat on the back” for completing project on time using new technology

• Appreciation for maintaining monthly SLA Target

• Received “exceptional work” credit for setting second level support with minimal experience

• Recorded the knowledge sessions during project transition hence expedite the process

• Got appreciation from Client for completing a critical requirement timely & smoothly

• Appreciated by internal-stakeholders for creating product knowledge base using wiki


Designing tool: Microsoft Visio 2007, UML, Amadeus Terminal Emulator

Enterprise development tool: MS SQL Server2008, PLSQL, Databases

Testing tool: MercuryQualitycenter9.0, TelelogicSynergy6.5, Amadeus Test Tool Server

Packages: MS Office, MS excel, Amadeus Logging Facility, Win@proach (Bug Tracker)

Languages: XML, C, UNIX, XSD


Master of business administration (MBA):

Finance and HR (2009)

Devi Ahilya Vishwavidyalaya (DAVV), Indore, India

Bachelor of Science (B.Sc):

Bioinformatics (2007)

Devi Ahilya Vishwavidyalaya (DAVV), Indore, India

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