Mani K

Chennai.India

Mobile: 986-***-****, Email Id: acx9b0@r.postjobfree.com

Summary

An accomplished Admin & IT Technical Service Support Professional with 16+ years of experience IT & ITIS Industry, SAP Basis Consultant with almost 2.7year of experience in SAP Technical Support. Proven ability to handle team, fixing the issues and maintain customer relationship. Exceptional Communicator with demonstrated success in building customer relationship and resolving complicated technical issues.

Professional Experience

Techno Info Solutions, Chennai,India

Working as ERP- SAP BASIS Administrator Technical

Techno Info Solutions providing Wide range of services in SAP Domain, SAP consulting, Staffing and Support services in ERP- SAP application areas. SAP Business Partners, Specialized in ERP Product Development, Offshore Development, ERP Solutions, ERP Implementations.

Rida Trading LLC,Dubai

Worked as Admin, IT IS, ERP- SAP BASIS Administrator

Rida Trading LLC provides Wide range of services in DMS Solutions, IT consulting, Staffing and Support services in diverse application areas. They are specialized in Product Development, Offshore Development, ERP Solutions, ERP Implementations, Consulting Services & Staffing services.

Cognizant Technology Solutions

From: July 2011 – 31-01-2014.

Designation: SME (subject Matter Expert) L2 level support

Projects:

1.Exchange Messaging Collaboration Services – AD &Exchange Administration:

●Prepare and install Windows server 2008 according to company policies.

●Securing the Servers with Antivirus (McAfee)

●Installing Anti-Virus and check for Updates

●Testing and Installing software applications and security Patches in servers on weekly basis

●Monitoring Exchange Servers using Exchange System Manager and coordinating with Exchange Admin Team to resolve planned and unplanned server outages.

●Allocating Mailbox Storage Size based on Organizational Standards.

●Managing Objects in Active Directory inclusive ofUsers, Printers, Computers and Groups.

●Monitoring Incoming and External gateway servers using Trend Micro & Microsoft Exchange Console.

●Enabling restrictive Group policy settings such as Disabling run menu, Enforce Password min length/age, Account lockout duration/threshold, disable changing wallpapers etc.)

●Setting up SMTP attributes for Users and Groups.

●Activating SIP ID to enable Office Communicator Access for users.

2.End User Computing Services:

EUCS is an internal centralized, single point of contact for all the Active Directory and applications related issues and supports Cognizant employees across the globe. Issues related to Exchange server, Application issues (MsOffice, Lotus, Citrix, Web Applications, virus removal and messaging are handled.

●Active Directory – Level 1 support- Applying group permissions, object modifications.

●MS Exchange – Level 1 support- Troubleshooting Exchange access issues, creation and deletion of mailboxes, changes to mailbox sizes, movement, etc.

●Level 1 support on applications.

●Troubleshooting Desktop and Laptop related issues.

●Creating Groups and Common Mailboxes and providing access to users.

●Responsible for software Installation, Uninstallations and basic troubleshooting.

●Responsible for coordinating with Problem Management Team to permanently fix the known errors, thereby reducing the volume of tickets logged.

●Responsible for Creating and Deleting Blackberry Profiles in the server End.

●Lotus Notes, Citrix, Vmware, Sql Server.

Technical Expertise

●Strong knowledge and experience in administering& Trouble Shooting invarious Microsoft Applications and Active Directory Infrastructure.

●Wide knowledge of Active Directory architecture design and implications according to standard processes and procedures.

●Proficiency with Novell Netware / Dos / Windows 3.11 / Windows Workgroups / Windows 95 / Windows 98 / Windows NT / 2000 / XP / Vista / Win 7 / Win 2003/2008 ServerEnvironments.

●Knowledge in ITIL V3 Framework, Process Space and Six Sigma YB.

●Operational knowledge of tools such as BMC Remedy, Exchange System Manager, AD query/event log viewer.

●Familiarity with virus removal tools, Hijack This, Process explorer and Trojan removal tools.

UniqTechnologi

From: July 2001 to Mar 2006.

Position: Technical Support Executive.

Troubleshooting problem in Computer Hardware, Networking and software’s

In both Laptop & Desktop systems.

Resolving and Analyzing queries in High End Laptops and Desktops.

Support for Wipro,Dell,and Compaq computer hardware and software.

Support for Zyxel,Lucent,Dlink Modem & Router configuring & Trouble Shooting.

Support for Epson.HP,Tvse,Canon,SamsungPrinters, Scanners, Multi function devices.

Research on unresolved technical queries.

Abi Tech Solutions

From: July 2006 to Mar 2010.

Position: System Administrator.

Installing and configuring Modems both dial up and leased line, Routers and bridges, CAT5 Cabling, Remote access modems and intranet, other private Networks ( VPN & Leased Line).

Technical Support In charge of Coimbatore Location and Tirrupur. Assigning Calls to other Support Executives.

Troubleshooting in Application issues and Software problems.(tally5.4,Tally7.2,Ex)

Systems Trouble shooting, Software Installation, System security.

Initiated an automation frame work for Abi Tech Solutions and Awarded as the “Best initiator”

Good experience in analyzing and testing of business critical applications.

Academic Profile

Higher secondary Education with 87% from the C.S.I Higher Secondary School,

Coimbatore, Tamil Nadu.

Certificate course Basic Electronics and Communication. (2 Years).

S.S.L.C Education with 82% from V.M.H.S High School,

Coimbatore, Tamil Nadu.

ADCHN (Advanced Diploma in Hardware & Networking) (Novel Netware, UNIX, and

Windows NT).(One-Year Course)

Bsc Computer Science - Part Time Annamalai University.

Tools:

Remedy Ticketing tool (IBM)

Dame ware Remote support Tool

Live meeting remote support tool.

Get back data recovery (data recovery tool)

Mcafee,Kaspersky,Trend Micro Anti virus tools

WebEx Remote Support tool

Remote desktop Connection win7

Personal Profile

Name : Mani K

Gender : Male

Father’s Name : Late V.Kannan

Mother’s Name : Mrs. K.RadhaKannan, House wife,

Nationality : Indian

Linguistic abilities

ToWrite:English,Tamil

To Speak: English, Tamil, Hindi

Declaration:

I hereby declare that the above particulars furnished by me are true to the best of my knowledge and belief.

K.Mani

Place: Chennai.

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