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Customer Service School

Giza Governorate, Egypt
January 14, 2017

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Ahmed Mohamed Gamal Eldin Abdelkhalek Fahmy Rabea

Hadabet Al Ahram, Khufu entrance,Area ( D ), building 196, Remayah – Pyramids Area, GIZA (Egypt)

+**-**-**-**-**-** +20 2 33 77 64 70

Date of birth 8/1/1974

Nationality Egyptian



11/1995 to Present

Experienced Tour Guide and Tour Leader/Escort

Freelancer, Giza (Egypt)

English and Spanish free lanced tour guide at several travel agencies all over Egypt

design and execution of the whole tour program including sightseeing visits, historical and archaeological explanation,

interactive discussions with customers

follow up hotels& Cruises reservations, softening the check in/out of my clients,

assisting my clients in their leisure, entertainment, security,

solving any problem that they may face or anything that they do not like

sales of optional excursions and visits to different places and attractions

guarantee customer satisfaction of offered services by taking care of the whole tour group from the moment of their arrival till their departure and make sure they have a great experience and to enjoy every minute of their trip.

Destination expert of Egypt at Since Sep 2006: Top Contributor, 15000 Readership, 43 Reviews, 2800+ Forum posts and more

Here are some examples of the travel agents that frequently acquire my services:

Eastmar Travel - Apollo Tours - Salco Travel - Viking Travel - Nile Melody Travel - Mina Tours - Nile Flower Tours - Cairo Express Travel - Travel Time Tours - Cai Med Travel - Golden Bird Travel - Queen Tours - Egypt Plus Tours - Excellent Tours - Karnak Travel

04/2015 to 09/2015

English Language Teacher & School’s General Supervisor

Maharat S.U.P.E.R. Global British International School

English Language Teacher for Primary stage

School’s General Supervisor to maintain the standard of service and performance of the school practising most of the below listed tasks in my previous job as a Deputy especially those who are related to the school’s daily performance, maintenance, regularity of the day and school’s discipline.

09/2014 to 01/2015

School’s Deputy (Vice Principal)

Al Hussam Integrated School (HIS), Hadabet Al Ahram, Giza (Egypt)

Participate in the implementation of the school’s public policy

Put the plan for the daily supervision and ensure that it is performed on the best way.

Solve any problem that appear during the school day, ensure service quality to the best and supervise the completion of all aspects of the school day.

Reinforcing attendance and discipline and behavior rules for both teachers and students.

Help maintaining the language standard at the school and ensure that all the staff who have direct contact with the students do speak English all the time.

Aid the principal in the overall administration of the school


Tourism Operation Manager

Khattab Tours and Travel, Cairo (Egypt)

Organizing the tourism operation and preparing quotations for all programs.

Responsible of all operational aspects in the agency and of holding contacts with all agents outside Egypt.

Creating tailor made programs to fit special requests made by clients.

Responsible to sign business contracts with hotels, cruises, restaurants, transportation companies, as well as all the travel agencies outside Egypt.

Web searching to initiate new contacts with new travel agencies to sell the company programs and services in new destinations.

Controlling and supervising the operation team, buses and representatives at airport and hotels.

Supervising and revising all programs and quotes done by the operation staff to make sure that it is up to the standard.


Senior Tour Operator

Khattab Travel & Tours, Cairo (Egypt)

Responsible for pre-registration & reservation for clients.

Supervising operation for both individual and travel agents.

Managing work of other operators and revise the correspondences with all foreign travel agencies.


Tour Operator

Khattab Travel & Tours, Cairo (Egypt)

Assisting in pre registration & reservation for clients

Handling operation for both individual and travel agencies.

Contacting foreign travel agencies for business necessities.



Bachelor of Guidance & Tourism


HELWAN UNIVERSITY, Faculty of Tourism & Hotels. Guidance Department.

Graduated with a grade Very Good with Honour in May 1995

Egyptology - History - Guidance - Tourism – Hieroglyphic language - Museum practical – Geography – Archaeology – Islamic and Coptic History and Monuments.

Spanish courses at Cervantes Spanish Cultural Centre in Cairo, also supported with several private classes with native Spanish professors living in Cairo.

Holding professional Licenses from both the Ministry of Tourism in Egypt as well as the General Egyptian Tour Guide Syndicate.


Mother tongue(s)


Other language(s)






Spoken interaction

Spoken production













Levels: A1/A2: Basic user - B1/B2: Independent user - C1/C2: Proficient user

Common European Framework of Reference for Languages

Communication skills

Highly motivated and ambitious.

Resourceful and creative.

Very sociable.

Hard working.

Willing and able to learn and in a very short time.

Able to work under pressure.

Broad range of interests that help to communicate with different people.

Very high experience in marketing and sales with different nationalities.

Very high experience in guest relations and customer service.

Full experience in dealing with clients with patience and apply their needs to guarantee their satisfaction.

Excellent communication skills.

Organisational / managerial skills

Able to work to deadlines and achieve organizational goals.

Determined to put in the work necessary to achieve excellence.

Job-related skills

Short but good experience in School Principal duties

Great experience in Travel organization and tour operation.

High experience in customer service from 18 years of work as a Tour Guide with different nationalities with great communication skills.

Very high experience in dealing with people from different countries which made me successful in working as a guide as well as an operation manager for one of the travel agencies in Cairo.

Ready to work inside and outside Egypt in different time zones and shifts

Excellent driving abilities with international driving license.

Computer skills

Good command of Windows and MS Office word as well as internet use and hardware installation.

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